d6d38cdd7d
# Pull Request Template ## Description captain decides if conversation should be resolved or open Fixes https://linear.app/chatwoot/issue/AI-91/make-captain-resolution-time-configurable Update: Added 2 entries in reporting events: `conversation_captain_handoff` and `conversation_captain_resolved` ## Type of change Please delete options that are not relevant. - [x] New feature (non-breaking change which adds functionality) - [x] This change requires a documentation update ## How Has This Been Tested? Please describe the tests that you ran to verify your changes. Provide instructions so we can reproduce. Please also list any relevant details for your test configuration. LLM call decides that conversation is resolved, drops a private note <img width="1228" height="438" alt="image" src="https://github.com/user-attachments/assets/fb2cf1e9-4b2b-458b-a1e2-45c53d6a0158" /> LLM call decides conversation is still open as query was not resolved <img width="1215" height="573" alt="image" src="https://github.com/user-attachments/assets/2d1d5322-f567-487e-954e-11ab0798d11c" /> ## Checklist: - [x] My code follows the style guidelines of this project - [x] I have performed a self-review of my code - [x] I have commented on my code, particularly in hard-to-understand areas - [] I have made corresponding changes to the documentation - [x] My changes generate no new warnings - [x] I have added tests that prove my fix is effective or that my feature works - [x] New and existing unit tests pass locally with my changes - [x] Any dependent changes have been merged and published in downstream modules --------- Co-authored-by: Sojan Jose <sojan@pepalo.com>
45 lines
1.3 KiB
Ruby
45 lines
1.3 KiB
Ruby
module Enterprise::Conversation
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attr_accessor :captain_activity_reason, :captain_activity_reason_type
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def dispatch_captain_inference_resolved_event
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dispatch_captain_inference_event(Events::Types::CONVERSATION_CAPTAIN_INFERENCE_RESOLVED)
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end
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def dispatch_captain_inference_handoff_event
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dispatch_captain_inference_event(Events::Types::CONVERSATION_CAPTAIN_INFERENCE_HANDOFF)
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end
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def list_of_keys
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super + %w[sla_policy_id]
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end
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def with_captain_activity_context(reason:, reason_type:)
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previous_reason = captain_activity_reason
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previous_reason_type = captain_activity_reason_type
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self.captain_activity_reason = reason
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self.captain_activity_reason_type = reason_type
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yield
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ensure
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self.captain_activity_reason = previous_reason
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self.captain_activity_reason_type = previous_reason_type
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end
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# Include select additional_attributes keys (call related) for update events
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def allowed_keys?
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return true if super
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attrs_change = previous_changes['additional_attributes']
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return false unless attrs_change.is_a?(Array) && attrs_change[1].is_a?(Hash)
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changed_attr_keys = attrs_change[1].keys
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changed_attr_keys.intersect?(%w[call_status])
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end
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private
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def dispatch_captain_inference_event(event_name)
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dispatcher_dispatch(event_name)
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end
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end
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