d1dd319091
* feat: add download conversations endpoint * feat: template for conversation list download * feat: setup download API and tests * chore: revert formatting change * feat: rename download method * feat: rename template * feat: include sla_policy table in download query * refactor: add nil safety to assignee * chore: Update en.yml * fix: remove applied_sla relation
73 lines
2.1 KiB
Ruby
73 lines
2.1 KiB
Ruby
class Api::V1::Accounts::AppliedSlasController < Api::V1::Accounts::EnterpriseAccountsController
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include Sift
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include DateRangeHelper
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RESULTS_PER_PAGE = 25
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before_action :set_applied_slas, only: [:index, :metrics, :download]
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before_action :set_current_page, only: [:index]
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before_action :paginate_slas, only: [:index]
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before_action :check_admin_authorization?
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sort_on :created_at, type: :datetime
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def index; end
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def metrics
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@total_applied_slas = total_applied_slas
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@number_of_sla_breaches = number_of_sla_breaches
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@hit_rate = hit_rate
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end
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def download
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@breached_slas = breached_slas
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response.headers['Content-Type'] = 'text/csv'
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response.headers['Content-Disposition'] = 'attachment; filename=breached_conversation.csv'
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render layout: false, formats: [:csv]
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end
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private
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def breached_slas
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@applied_slas.includes(:sla_policy).joins(:conversation)
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.where.not(conversations: { status: :resolved })
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.where(applied_slas: { sla_status: :missed })
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end
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def total_applied_slas
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@total_applied_slas ||= @applied_slas.count
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end
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def number_of_sla_breaches
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@number_of_sla_breaches ||= @applied_slas.missed.count
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end
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def hit_rate
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number_of_sla_breaches.zero? ? '100%' : "#{hit_rate_percentage}%"
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end
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def hit_rate_percentage
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((total_applied_slas - number_of_sla_breaches) / total_applied_slas.to_f * 100).round(2)
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end
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def set_applied_slas
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initial_query = Current.account.applied_slas.includes(:conversation)
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@applied_slas = initial_query
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.filter_by_date_range(range)
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.filter_by_inbox_id(params[:inbox_id])
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.filter_by_team_id(params[:team_id])
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.filter_by_sla_policy_id(params[:sla_policy_id])
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.filter_by_label_list(params[:label_list])
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.filter_by_assigned_agent_id(params[:assigned_agent_id])
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end
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def paginate_slas
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@applied_slas = @applied_slas.page(@current_page).per(RESULTS_PER_PAGE)
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end
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def set_current_page
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@current_page = params[:page] || 1
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end
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end
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