45124c3b41
Comprehensive update to Traditional Chinese (Taiwan) translations. As a native zh-TW speaker and active user based in Taiwan, I found the existing translations were quite incomplete (~54% overall) with many strings still in English. Some existing translations also used Simplified Chinese terms or unnatural phrasing. I chose to submit this as a direct PR rather than going through Crowdin because working through all the files at once is much faster and lets me ensure consistent terminology across the entire locale. Closes #14003 ## What changed **Backend (`config/locales/zh_TW.yml`)** - Translated all ~259 previously untranslated strings (was ~19% complete, now 100%) - Covers: error messages, notifications, activity logs, integration descriptions, Captain AI, public portal, reports **Frontend (42 JSON files under `dashboard/i18n/locale/zh_TW/`)** - Translated ~2,627 previously untranslated strings (was ~50% complete, now ~100%) - Most impacted files: `inboxMgmt.json`, `integrations.json`, `settings.json`, `conversation.json`, `contact.json`, `report.json` **Quality fixes across all files** - Replaced Simplified Chinese terms mixed into zh-TW: 账→帳, 获→取得, 模板→範本, 收件箱→收件匣, 重置→重設, 自定義→自訂 - Standardized terminology for consistency: 客服人員 (agent), 延後 (snooze), 稽核 (audit), 巨集 (macro) - Fixed incorrect translations (e.g., audit log table headers were swapped, availability label was wrong) ## How to test 1. Set account/user language to 中文（台灣） 2. Navigate through the dashboard — settings, inbox management, integrations, reports, conversations 3. Verify strings display in natural Traditional Chinese with no remaining English gaps 4. Check that all placeholders (names, counts, dates) render correctly
118 lines
3.8 KiB
JSON
118 lines
3.8 KiB
JSON
{
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"SLA": {
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"HEADER": "服務等級協議",
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"ADD_ACTION": "新增 SLA",
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"ADD_ACTION_LONG": "建立新的 SLA 政策",
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"DESCRIPTION": "服務等級協議（SLA）是定義您的團隊與客戶之間明確期望的合約。它建立了回應與解決時間的標準，形成一個責任歸屬的框架，確保提供一致且高品質的服務體驗。",
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"LEARN_MORE": "進一步瞭解 SLA",
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"COUNT": "{n} 個 SLA | {n} 個 SLA",
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"LOADING": "正在載入 SLA",
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"SEARCH_PLACEHOLDER": "搜尋 SLA...",
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"SEARCH": {
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"NO_RESULTS": "找不到符合搜尋條件的 SLA"
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},
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"PAYWALL": {
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"TITLE": "升級以建立 SLA",
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"AVAILABLE_ON": "SLA 功能僅在 Business 和 Enterprise 方案中提供。",
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"UPGRADE_PROMPT": "升級您的方案以使用進階功能，如團隊管理、自動化、自訂屬性等。",
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"UPGRADE_NOW": "立即升級",
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"CANCEL_ANYTIME": "您可以隨時變更或取消方案"
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},
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"ENTERPRISE_PAYWALL": {
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"AVAILABLE_ON": "SLA 功能僅在付費方案中提供。",
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"UPGRADE_PROMPT": "升級至付費方案以使用進階功能，如稽核紀錄、客服人員容量等。",
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"ASK_ADMIN": "請聯繫您的管理員進行升級。"
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},
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"LIST": {
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"404": "此帳戶中沒有可用的 SLA。",
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"TABLE_HEADER": {
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"SLA": "SLA",
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"BUSINESS_HOURS": "服務時間"
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},
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"EMPTY": {
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"TITLE_1": "Enterprise P0",
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"DESC_1": "企業客戶提出的問題，需要立即處理。",
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"TITLE_2": "Enterprise P1",
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"DESC_2": "企業客戶提出的問題，需要盡快回覆確認。"
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},
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"BUSINESS_HOURS_ON": "已開啟",
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"BUSINESS_HOURS_OFF": "已關閉",
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"RESPONSE_TYPES": {
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"FRT": "首次回應時間門檻",
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"NRT": "後續回應時間門檻",
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"RT": "解決時間門檻",
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"SHORT_HAND": {
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"FRT": "FRT",
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"NRT": "NRT",
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"RT": "RT"
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}
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}
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},
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"FORM": {
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"NAME": {
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"LABEL": "SLA 名稱",
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"PLACEHOLDER": "SLA 名稱",
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"REQUIRED_ERROR": "SLA 名稱為必填",
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"MINIMUM_LENGTH_ERROR": "最少需要 2 個字元",
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"VALID_ERROR": "僅允許使用英文字母、數字、連字號和底線"
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},
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"DESCRIPTION": {
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"LABEL": "描述",
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"PLACEHOLDER": "適用於進階客戶的 SLA"
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},
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"FIRST_RESPONSE_TIME": {
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"LABEL": "首次回應時間",
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"PLACEHOLDER": "5"
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},
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"NEXT_RESPONSE_TIME": {
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"LABEL": "後續回應時間",
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"PLACEHOLDER": "5"
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},
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"RESOLUTION_TIME": {
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"LABEL": "解決時間",
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"PLACEHOLDER": "60"
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},
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"BUSINESS_HOURS": {
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"LABEL": "服務時間",
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"PLACEHOLDER": "僅在服務時間內"
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},
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"THRESHOLD_TIME": {
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"INVALID_FORMAT_ERROR": "門檻值必須為大於零的數字"
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},
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"EDIT": "編輯",
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"CREATE": "建立",
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"DELETE": "刪除",
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"CANCEL": "取消"
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},
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"ADD": {
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"TITLE": "新增 SLA",
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"DESC": "為優質服務訂下承諾！",
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"API": {
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"SUCCESS_MESSAGE": "SLA 新增成功",
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"ERROR_MESSAGE": "發生錯誤，請重試"
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}
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},
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"DELETE": {
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"TITLE": "刪除 SLA",
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"API": {
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"SUCCESS_MESSAGE": "SLA 刪除成功",
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"ERROR_MESSAGE": "發生錯誤，請重試"
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},
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"CONFIRM": {
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"TITLE": "確認刪除",
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"MESSAGE": "您確定要刪除 ",
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"YES": "是，刪除 ",
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"NO": "否，保留 "
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}
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},
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"EVENTS": {
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"TITLE": "SLA 未達標",
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"FRT": "首次回應時間",
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"NRT": "後續回應時間",
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"RT": "解決時間",
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"SHOW_MORE": "還有 {count} 筆",
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"HIDE": "隱藏 {count} 列"
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}
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}
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}
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