iachat/app/models
Tanmay Deep Sharma a5c50354fc
feat: trigger assignment on resolve (#13780)
## Description

When an agent resolves or snoozes a conversation, their capacity frees
up — but under Assignment V2, no new conversation was assigned until the
next event triggered the assignment job. This meant agents could sit
idle despite having queued conversations waiting. This change triggers
the AssignmentJob immediately on resolve/snooze so freed capacity is
utilized right away.

## Type of change

- [ ] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

- Enable auto assignment v2 on an inbox
- Create a conversation (gets auto-assigned to an available agent)
- Resolve the conversation
- Verify that another unassigned conversation in the inbox gets assigned
to the freed-up agent

## Checklist:

- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: tds-1 <tds-1@users.noreply.github.com>
2026-03-16 13:13:37 +05:30
..
channel fix: call authorization_error! on IMAP auth failures (#13560) (revert) (#13671) 2026-02-26 18:45:18 -08:00
concerns feat: trigger assignment on resolve (#13780) 2026-03-16 13:13:37 +05:30
integrations Revert "chore: Upgrade Rails to 7.2.2 and update Gemfile dependencies (#11037)" 2026-02-03 21:09:42 -08:00
access_token.rb Feature: Access tokens for API access (#604) 2020-03-11 00:02:15 +05:30
account_user.rb feat: Add migration files for assignment v2 (#12147) 2025-08-11 21:44:38 -07:00
account.rb feat: Add force legacy auto-resolve flag (#13804) 2026-03-13 15:04:58 -07:00
agent_bot_inbox.rb Feature: Access tokens for API access (#604) 2020-03-11 00:02:15 +05:30
agent_bot.rb feat: APIs to assign agents_bots as assignee in conversations (#12836) 2025-11-18 18:20:58 -08:00
application_record.rb chore: fix sla email notifications (#9192) 2024-04-04 21:16:49 +05:30
article.rb feat(help-center): enable drag-and-drop category reordering (#13706) 2026-03-05 12:53:38 +05:30
assignment_policy.rb chore(annotations): sync model annotations with current schema (#12245) 2025-08-20 20:23:42 +02:00
attachment.rb fix: Handle Facebook reel attachment type (#13691) 2026-03-06 08:49:41 +04:00
automation_rule.rb feat: add mark pending action to automation (#13378) 2026-02-02 11:59:51 +05:30
campaign.rb feat: WhatsApp campaigns (#11910) 2025-07-16 09:04:02 +05:30
canned_response.rb chore: Apply fixes for items in rubocop_todo [CW-1806] (#8864) 2024-02-07 13:36:04 +04:00
category.rb feat(help-center): enable drag-and-drop category reordering (#13706) 2026-03-05 12:53:38 +05:30
contact_inbox.rb fix: Change contact_inboxes.source_id to text column (#12882) 2025-11-17 16:09:36 +05:30
contact.rb fix: prevent deserialization error on deletion (#13264) 2026-01-14 18:00:12 +05:30
conversation_participant.rb chore: Add controllers for conversation participants (#6462) 2023-02-15 16:33:31 -08:00
conversation.rb fix: optimize message query with account_id filter (#13759) 2026-03-10 16:46:20 -07:00
csat_survey_response.rb feat(ee): Review Notes for CSAT Reports (#13289) 2026-01-15 19:53:57 -08:00
custom_attribute_definition.rb feat: harden filter service 2026-03-09 21:19:20 +05:30
custom_filter.rb chore: Increase custom filter limit from 50 to 1000 per user (#12603) 2025-10-06 10:41:26 -07:00
dashboard_app.rb fix: validate url for Dashboard Apps [CW-2979] (#8736) 2024-01-18 17:48:30 +05:30
data_import.rb chore: Add delay before running dataimport job (#8039) 2023-10-03 22:18:57 -07:00
email_template.rb chore: upgrade ruby version to 3.4.4 (#11524) 2025-05-21 19:40:07 +05:30
folder.rb feat: Portal endpoint (#4633) 2022-05-16 13:59:59 +05:30
inbox_assignment_policy.rb feat: Add assignment policies controllers with jbuilder views (#12199) 2025-08-18 19:15:21 -07:00
inbox_member.rb feat: auditlog for team and inbox member updates (#7516) 2023-08-15 19:55:19 -07:00
inbox.rb feat: Add support for sending CSAT surveys via templates (Whatsapp Twilio) (#13143) 2026-01-13 16:32:02 +04:00
installation_config.rb Revert "chore: Upgrade Rails to 7.2.2 and update Gemfile dependencies (#11037)" 2026-02-03 21:09:42 -08:00
integrations.rb Feature: Slack integration (#783) 2020-06-12 23:12:47 +05:30
jsonb_attributes_length_validator.rb Fix: added validation for custom and additional attribute (#4260) 2022-03-24 15:38:28 +05:30
kbase.rb Feature: Knowledge Base APIs (#1002) 2020-09-26 02:32:34 +05:30
label.rb feat: multiple UX improvements to labels (#7358) 2023-06-25 18:49:49 +05:30
macro.rb feat: Add webhook event support for macros (#11235) 2025-04-02 20:26:55 -07:00
mention.rb fix: Notification page breakages (#5236) 2022-08-10 13:46:46 +02:00
message.rb feat: captain decides if conversation should be resolved or kept open (#13336) 2026-03-13 10:03:58 +05:30
note.rb feat(ee): Add Captain features (#10665) 2025-01-14 16:15:47 -08:00
notification_setting.rb fix: Specify external db with non-standard port (#2711) 2021-07-28 19:36:51 +05:30
notification_subscription.rb fix: Change the column identifier from string to text to avoid overflow (#9073) 2024-03-07 11:13:01 +05:30
notification.rb fix: pass serialized data in notification.deleted event to avoid Deserialisation (#13061) 2026-01-12 13:15:40 +05:30
platform_app_permissible.rb fix: SuperAdmin Improvements (#3733) 2022-01-11 19:00:00 -08:00
platform_app.rb Chore: Replaced dependent destroy with dependent destroy_async in all models (#3249) 2021-11-18 10:32:29 +05:30
portal.rb fix: Use page_title with fallback to name for portal display titles (#13719) 2026-03-05 14:20:31 +05:30
related_category.rb feat: CRUD operation for associated articles to current article (#4912) 2022-07-04 20:29:44 +05:30
reporting_event.rb feat: allow querying reporting events via the API (#12832) 2025-11-13 12:46:55 +05:30
super_admin.rb feat: Add company model and API with tests (#12548) 2025-10-08 07:53:43 -07:00
team_member.rb feat: auditlog for team and inbox member updates (#7516) 2023-08-15 19:55:19 -07:00
team.rb feat: invalidate cache after inbox members or team members update (#10869) 2025-02-20 21:28:38 -08:00
user.rb Revert "chore: Upgrade Rails to 7.2.2 and update Gemfile dependencies (#11037)" 2026-02-03 21:09:42 -08:00
webhook.rb feat: add per-webhook secret with backfill migration (#13573) 2026-02-26 17:26:12 +05:30
working_hour.rb chore: Replace deprecated functions (#5611) 2022-10-12 14:55:59 -07:00