d48503bdcf
This PR improves the voice call creation flow by simplifying configuration and automating setup with Twilio APIs. references: #11602 , #11481 ## Key changes - Removed the requirement for twiml_app_sid – provisioning is now automated through APIs. - Auto-configured webhook URLs for: - Voice number callbacks - Status callbacks - twiML callbacks - Disabled business hours, help center, and related options until voice inbox is fully supported. - Added a configuration tab in the voice inbox to display the required Twilio URLs (to make verification easier in Twilio console). ## Test Cases - Provisioning - Create a new voice inbox → verify that Twilio app provisioning happens automatically. - Verify twiML callback - Webhook configuration - Check that both voice number callback and status callback URLs are auto-populated in Twilio. - Disabled features - Confirm that business hours and help center options are hidden/disabled for voice inbox. - Configuration tab - Open the voice inbox configuration tab → verify that the displayed Twilio URLs match what’s set in Twilio. |
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| .. | ||
| captain | ||
| channel | ||
| concerns | ||
| enterprise | ||
| applied_sla.rb | ||
| article_embedding.rb | ||
| captain_inbox.rb | ||
| copilot_message.rb | ||
| copilot_thread.rb | ||
| custom_role.rb | ||
| sla_event.rb | ||
| sla_policy.rb | ||