iachat/spec/enterprise/models
Sojan Jose d48503bdcf
feat(voice): Improved voice call creation flow [EE] (#12268)
This PR improves the voice call creation flow by simplifying
configuration and automating setup with Twilio APIs.

references: #11602 , #11481 

## Key changes

- Removed the requirement for twiml_app_sid – provisioning is now
automated through APIs.
- Auto-configured webhook URLs for:
  - Voice number callbacks
  - Status callbacks
  -  twiML callbacks
- Disabled business hours, help center, and related options until voice
inbox is fully supported.
- Added a configuration tab in the voice inbox to display the required
Twilio URLs (to make verification easier in Twilio console).


## Test Cases
- Provisioning
- Create a new voice inbox → verify that Twilio app provisioning happens
automatically.
  - Verify twiML callback 
- Webhook configuration
- Check that both voice number callback and status callback URLs are
auto-populated in Twilio.
- Disabled features
- Confirm that business hours and help center options are
hidden/disabled for voice inbox.
- Configuration tab
- Open the voice inbox configuration tab → verify that the displayed
Twilio URLs match what’s set in Twilio.
2025-08-22 13:38:23 +02:00
..
captain feat: scenario tools [CW-4597] (#11908) 2025-07-21 16:42:12 +05:30
channel feat(voice): Improved voice call creation flow [EE] (#12268) 2025-08-22 13:38:23 +02:00
concerns feat: scenario agents & runner (#11944) 2025-08-14 12:39:21 +05:30
enterprise/concerns chore: Automate SSL with Cloudflare (#12021) 2025-07-24 13:09:06 +04:00
account_spec.rb feat: Ability to delete account for administrators (#1874) 2025-04-03 10:41:39 +05:30
account_user_spec.rb feat: Add APIs to manage custom roles in Chatwoot (#9995) 2024-08-23 17:18:28 +05:30
applied_sla_spec.rb feat: Conversation API to return applied_sla and sla_events (#9174) 2024-04-01 23:30:07 +05:30
assignment_policy_spec.rb feat: Add assignment policies controllers with jbuilder views (#12199) 2025-08-18 19:15:21 -07:00
automation_rule_spec.rb feat: sla-2 add automation backend support for SLA (#8775) 2024-02-01 15:42:12 +05:30
conversation_spec.rb fix: Do not enforce max_limits if inbox_auto_assignment is disabled (#11849) 2025-07-01 15:10:39 -07:00
copilot_message_spec.rb fix: Update specs, add background response job implementation for copilot threads (#11600) 2025-05-27 14:10:27 -06:00
copilot_thread_spec.rb feat: Add support for more tool, standardize copilot chat service (#11560) 2025-05-23 01:07:07 -07:00
custom_role_spec.rb feat: Add APIs to manage custom roles in Chatwoot (#9995) 2024-08-23 17:18:28 +05:30
inbox_member_spec.rb feat: auditlog for team and inbox member updates (#7516) 2023-08-15 19:55:19 -07:00
inbox_spec.rb fix: skip auditlogs for whatsapp template sync (#8579) 2024-01-09 21:51:48 -08:00
macro_spec.rb feat: add audit trail for macros (#7352) 2023-06-20 13:04:59 +05:30
message_spec.rb feat: Improve Captain interactions, activity messages (#11493) 2025-05-16 19:27:57 -07:00
sla_event_spec.rb feat: Conversation API to return applied_sla and sla_events (#9174) 2024-04-01 23:30:07 +05:30
sla_policy_spec.rb feat: sla 1 - refactor sla_policies model and add applied_sla model (#8602) 2024-01-23 23:48:02 +05:30
team_member_spec.rb feat: auditlog for team and inbox member updates (#7516) 2023-08-15 19:55:19 -07:00
team_spec.rb feat: Add audit trail events for team (#7285) 2023-06-09 17:30:36 -07:00
user_spec.rb chore: Move Enterprise pricing validation to on create (#8856) 2024-02-05 19:18:29 +05:30
webhook_spec.rb feat: Audit log APIs (#6434) 2023-03-01 20:02:58 +05:30