96 lines
2.7 KiB
Ruby
96 lines
2.7 KiB
Ruby
class Captain::Hermes::ReplyContextBuilder
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def initialize(message:, conversation:)
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@message = message
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@conversation = conversation
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end
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def perform
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return nil if reply_to_external_id.blank?
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{
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external_id: reply_to_external_id,
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found: quoted_message.present?,
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quoted_message: quoted_message_snapshot
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}.compact
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end
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def wrap_message(current_text)
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return current_text if reply_context.blank?
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"#{formatted_reply_context}\n\n[RESPOSTA ATUAL DO CLIENTE]\n#{current_text}"
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end
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private
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attr_reader :message, :conversation
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def reply_context
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@reply_context ||= perform
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end
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def formatted_reply_context
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return missing_reply_context unless reply_context[:found]
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quoted = reply_context[:quoted_message]
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quoted_content = quoted[:content].presence || quoted[:attachment_summary].presence || '[mensagem sem texto]'
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<<~TEXT.strip
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[CONTEXTO DE RESPOSTA DO WHATSAPP]
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O cliente respondeu citando uma mensagem anterior.
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Interprete a resposta atual como referência direta a essa mensagem citada.
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Mensagem citada (#{quoted[:sender_label]}, #{quoted[:created_at]}): #{quoted_content}
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TEXT
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end
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def missing_reply_context
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<<~TEXT.strip
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[CONTEXTO DE RESPOSTA DO WHATSAPP]
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O cliente respondeu citando uma mensagem anterior, mas o Chatwoot não encontrou o conteúdo da mensagem citada.
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ID externo citado: #{reply_context[:external_id]}
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TEXT
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end
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def reply_to_external_id
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@reply_to_external_id ||= message.in_reply_to_external_id.presence ||
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message.content_attributes.to_h['in_reply_to_external_id'].presence ||
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message.content_attributes.to_h[:in_reply_to_external_id].presence
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end
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def quoted_message
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@quoted_message ||= conversation.messages.find_by(source_id: reply_to_external_id)
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end
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def quoted_message_snapshot
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return nil if quoted_message.blank?
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{
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id: quoted_message.id,
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external_id: quoted_message.source_id,
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message_type: quoted_message.message_type,
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sender_label: sender_label,
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sender_name: quoted_message.sender&.available_name,
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content: quoted_message_content,
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attachment_summary: attachment_summary,
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created_at: quoted_message.created_at&.iso8601
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}.compact
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end
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def sender_label
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return 'cliente' if quoted_message.incoming?
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return 'atendente/Hermes' if quoted_message.outgoing?
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'sistema'
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end
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def quoted_message_content
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quoted_message.content.to_s.truncate(1200)
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end
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def attachment_summary
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return nil if quoted_message.attachments.blank?
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types = quoted_message.attachments.filter_map(&:file_type)
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"anexos: #{types.join(', ')}"
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end
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end
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