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Rodribm10 cfffea9c16 feat(captain): semantic memory fixes + roleta + reclamações + analytics 
Consolida o trabalho desta branch de abril/2026 em um bloco pronto pra
testar em staging antes do merge pra main.

## Correções de memória semântica
- ExtractionService: Princípio Zero + Regra de Ouro (ação consumada vs intenção).
- Cenário Daniela_Reservas: Passo 0 de classificação (consulta/intenção/fora).

## Roleta da Sorte (end-to-end)
- Schema Supabase + 7 RPCs atômicas (server-side, idempotentes).
- Services: Offer, Redeem, WeeklyReport.
- Jobs: OfferRouletteJob (hook em ConfirmationService após Pix pago),
  NotifyRevealed + Scheduler de fallback.
- Tool manual GenerateRoletaLinkTool + endpoint público /roleta/notify.
- Dashboard /captain/roleta com Resgate + Relatório + anomaly detection.

## Cenário Reclamacoes_Ouvidoria
- Triagem P1-P4, framework LAST, Three-level listening, Self-check.
- Sem compensação material, detecção de cliente frustrado eleva prioridade.

## Analytics
- Funil de conversão /captain/funnel: 5 etapas via regex, zero LLM.
- Detector de churn via ChurnOutreach* (cron dias úteis 10h-17h BRT).

## Trabalho pré-existente incluído
- Captain Executive Reports (ceo_digest, mattermost_delivery).
- get_reserva_preco_tool, Lifecycle ajustes, Reservations UI polimentos.

## Outros
- .gitignore: patterns pra credenciais.
- Migrations de scenarios idempotentes.
- i18n completa pt_BR+en pra roleta/funnel.

Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
2026-04-21 15:36:25 -03:00
..
bot_message chore: Handle attachments in Whatsapp Channel (#3299) 2021-11-11 13:03:48 +05:30
captain feat(captain): semantic memory fixes + roleta + reclamações + analytics 2026-04-21 15:36:25 -03:00
channel Merge branch 'main' into chore/merge-upstream-4.11.0 2026-02-17 23:05:26 -03:00
facebook_message feat: extending lock to single conversation to meta inbox (#9104) 2024-04-03 21:33:23 +05:30
instagram feat: Add support for shared post and story attachment types in Instagram messages (#12997) 2025-12-04 05:20:47 +05:30
instagram_message feat: Add Instagram Channel (#2955) 2021-10-05 14:35:32 +05:30
integrations chore: Add region option to Dialogflow integration (#11510) 2025-06-05 20:01:17 -05:00
twitter chore: upgrade ruby to 3.1.3 (#5555) 2023-01-24 23:55:07 +05:30
account_saml_settings.rb feat: add saml model & controller [CW-2958] (#12289) 2025-09-03 13:30:42 -07:00
account_users.rb Chore: Enable Users to create multiple accounts (#440) 2020-03-07 12:18:16 +05:30
accounts.rb chore: Use feature_flags attribute instead of settings_flags (#6820) 2023-04-04 09:56:58 -07:00
agent_bot_inboxes.rb Feature: Introduce bots (#545) 2020-03-06 01:43:12 +05:30
agent_bots.rb feat: Add backend APIs for the bot metrics (#9031) 2024-03-01 08:20:20 -08:00
agent_capacity_policies.rb feat: Add agent capacity controllers (#12200) 2025-08-26 19:12:58 -07:00
applied_slas.rb feat: Add sidekiq jobs to monitor applied SLAs (#8828) 2024-02-07 21:44:56 +04:00
articles.rb fix: Update specs, add background response job implementation for copilot threads (#11600) 2025-05-27 14:10:27 -06:00
assignment_policies.rb feat: Add assignment policies controllers with jbuilder views (#12199) 2025-08-18 19:15:21 -07:00
automation_rules.rb chore: Refactor Automation Specs (#6796) 2023-03-30 21:02:52 +05:30
campaigns.rb feat: WhatsApp campaigns (#11910) 2025-07-16 09:04:02 +05:30
canned_responses.rb Chore: Added tests for canned_responses (#477) 2020-02-08 11:58:40 +05:30
captain_contact_memories.rb feat(captain-memory): add Captain::ContactMemory model with scopes and lifecycle methods 2026-04-18 23:53:33 -03:00
captain_lifecycle_configs.rb feat(lifecycle): add Captain::Lifecycle::Config model 2026-04-15 01:14:19 -03:00
captain_lifecycle_deliveries.rb feat(lifecycle): add Captain::Lifecycle::Delivery model with state helpers 2026-04-15 01:21:11 -03:00
captain_lifecycle_rules.rb feat(lifecycle): add Captain::Lifecycle::Rule model with filter matching 2026-04-15 01:18:17 -03:00
categories.rb fix: Update specs, add background response job implementation for copilot threads (#11600) 2025-05-27 14:10:27 -06:00
clearbit_response.rb feat: account onboarding with clearbit (#8857) 2024-02-12 23:21:42 +05:30
companies.rb feat: Add company model and API with tests (#12548) 2025-10-08 07:53:43 -07:00
contact_inbox.rb fix: "wa_source_id" function return value (#5451) 2022-09-29 10:34:55 -07:00
contacts.rb feat: Update API for contact avatar (#4719) 2022-07-12 10:03:16 +02:00
conversation_participants.rb chore: Add controllers for conversation participants (#6462) 2023-02-15 16:33:31 -08:00
conversations.rb feat: Add the ability to un-assign teams using automation (#9668) 2024-06-26 12:40:36 -07:00
csat_survey_responses.rb feat: Add CSAT response APIs (#2503) 2021-06-29 20:59:41 +05:30
custom_attribute_definitions.rb feat: Add APIs for custom attribute definitions (#2689) 2021-07-23 17:04:33 +05:30
custom_filters.rb feat: Add APIs to create custom views on the dashboard (#2498) 2021-06-29 19:29:57 +05:30
custom_roles.rb chore: Fix flaky permissions test (#10074) 2024-09-04 16:13:29 -07:00
dashboard_app.rb feat: Allow users to create dashboard apps to give agents more context (#4761) 2022-06-01 11:13:10 +05:30
data_import.rb feat: Add bulk imports API for contacts (#1724) 2021-02-03 19:24:51 +05:30
email_template.rb feat: Customisable Email Templates (#1095) 2020-08-06 15:21:06 +05:30
folders.rb feat: Portal endpoint (#4633) 2022-05-16 13:59:59 +05:30
inbox_assignment_policies.rb feat: Add assignment policies controllers with jbuilder views (#12199) 2025-08-18 19:15:21 -07:00
inbox_capacity_limits.rb feat: Add agent capacity controllers (#12200) 2025-08-26 19:12:58 -07:00
inbox_members.rb chore: Ability to Disable Gravatars (#5027) 2022-07-21 19:27:12 +02:00
inboxes.rb chore: Update the behavior of Captain resolutions (#10794) 2025-02-03 16:25:08 +05:30
installation_config.rb feat: installation config in super admin console (#1641) 2021-01-15 13:21:53 +05:30
labels.rb Feature: Improve label experience (#975) 2020-06-25 21:04:03 +05:30
landing_hosts.rb feat: lead attribution tracking - landing page origin detection 2026-03-02 14:40:35 -03:00
lead_clicks.rb feat: lead attribution tracking - landing page origin detection 2026-03-02 14:40:35 -03:00
macros.rb feat: Macros CRUD api (#5047) 2022-07-19 17:37:00 +05:30
mentions.rb Feat: custom sort (#4864) 2022-06-22 11:04:42 +05:30
messages.rb Chore/merge upstream 4.8.0 (#150) 2025-11-19 16:25:58 -03:00
notes.rb chore: Add contact note model (#2462) 2021-06-21 15:16:26 +05:30
notification_subscriptions.rb fix: Add catch for additional webpush errors (#9662) 2024-06-21 14:58:36 -07:00
notifications.rb fix: Inbox view Read/Snoozed display filters (#8907) 2024-02-17 13:59:25 +05:30
platform_apps_permissibles.rb feat: Add Platform APIs (#1456) 2021-01-14 20:35:22 +05:30
platform_apps.rb feat: Add Platform APIs (#1456) 2021-01-14 20:35:22 +05:30
portals.rb feat: Portal endpoint (#4633) 2022-05-16 13:59:59 +05:30
related_categories.rb feat: Category API to handle linked categories and parent-sub categories (#4879) 2022-06-28 11:23:20 +05:30
reporting_events.rb Chore/merge upstream 4.8.0 (#150) 2025-11-19 16:25:58 -03:00
scheduled_messages.rb feat: mensagens agendadas (#198) 2026-01-30 22:08:16 -03:00
sla_events.rb feat: add sla events table (#9126) 2024-03-20 11:59:37 +05:30
sla_policies.rb feat: sla 1 - refactor sla_policies model and add applied_sla model (#8602) 2024-01-23 23:48:02 +05:30
super_admins.rb feat: Unify user and super admin credentials (#3830) 2022-01-25 16:58:49 -08:00
team_members.rb feat: Team APIs (#1654) 2021-01-17 23:56:56 +05:30
teams.rb feat: Add new APIs for live reports with team filter (#10994) 2025-02-27 16:11:04 -08:00
users.rb feat: Ability to update avatars from super admin (#7264) 2023-06-09 15:32:24 +05:30
webhooks.rb feat(webhooks): add name to webhook (#12641) 2025-11-13 13:28:15 +05:30
working_hours.rb feat: Business hours 2020-11-01 00:14:33 +05:30