Pranav 576c58419c fix: Use message sender ID in the analytics for first response time (#9605) ... `conversation.assignee_id` was taken into consideration for first response time calculation. There was one flaw in this approach. A lot of customer support agents respond to the conversation first before assigning it to themselves. This makes the analytics broken. To fix this, we will take the message sender instead of assignee in calculations, which should solve the issue with metric. Fixes https://linear.app/chatwoot/issue/CW-3375/first-response-reporting-events-use-assignee-id-instead-of-agent-who		2024-06-06 20:20:35 -07:00
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actions	fix: downcase email before finding (#8921)	2024-02-21 18:51:00 +05:30
assets	chore: Reorganize the installation config settings (#8794)	2024-01-31 16:48:42 +04:00
builders	feat: Improve Report API performance (#9476)	2024-05-22 17:34:24 -07:00
channels	chore: Sentry issues (#4623)	2022-05-06 14:50:55 +05:30
controllers	feat: new re-authorization flow for Microsoft (#9510)	2024-05-23 16:03:40 +05:30
dashboards	feat: Super admin design improvements (#8517)	2023-12-08 19:40:35 -08:00
dispatchers	fix: assignee_changed callback not getting triggered during conversation creation (#9334)	2024-05-06 11:48:17 -07:00
drops	feat: Add the support for custom attributes in message variables (#8511)	2023-12-08 14:13:35 -08:00
fields	feat: Supports masking tokens in super admin (#6491)	2023-02-21 17:50:55 +05:30
finders	feat: Conversation API to return applied_sla and sla_events (#9174)	2024-04-01 23:30:07 +05:30
helpers	feat: Improve Report API performance (#9476)	2024-05-22 17:34:24 -07:00
javascript	fix: Update the suspended page to show the chat bubble (#9604)	2024-06-06 16:39:39 -07:00
jobs	feat: Add support for bulk snooze until (#9360)	2024-05-08 08:55:31 +05:30
listeners	fix: Use message sender ID in the analytics for first response time (#9605)	2024-06-06 20:20:35 -07:00
mailboxes	chore: Handle invalid email address in IMAP channel (#9450)	2024-05-10 08:55:26 +05:30
mailers	chore: fix sla email notifications (#9192)	2024-04-04 21:16:49 +05:30
models	feat: new re-authorization flow for Microsoft (#9510)	2024-05-23 16:03:40 +05:30
policies	feat: Add endpoints to retrieve summary of team/agents over a period of time (#8916)	2024-02-13 15:44:40 +05:30
presenters	feat: Conversation API to return applied_sla and sla_events (#9174)	2024-04-01 23:30:07 +05:30
services	chore: Update typo in inbox_round_robin_service (#9590)	2024-06-06 18:49:53 -07:00
views	feat: add reauthorization banner for Facebook (#9553)	2024-05-30 09:41:04 +05:30
workers	fix: Capture delivery errors to avoid false positives (#8790)	2024-01-26 14:22:18 +04:00
test-matchers.js	Initial testing with jest (#133)	2019-10-15 00:18:46 +05:30