iachat/app/javascript/dashboard/i18n/locale
Sojan Jose a44cb2c738
feat(inbox): Enable conversation continuity for social channels (#11079)
## Summary
This PR enables and surfaces **conversation workflow** for social-style
channels that should support either:
- `Create new conversations` after resolve, or
- `Reopen same conversation`

## What is included
- Adds the conversation workflow setting UI as card-based options in
Inbox Settings.
- Expands channel availability in settings to include channels like:
  - Telegram
  - TikTok
  - Instagram
  - Line
  - WhatsApp
  - Facebook
- Updates conversation selection behavior for Line incoming messages to
respect the workflow (reopen vs create-new-after-resolved).
- Updates TikTok conversation selection behavior to respect the workflow
(reopen vs create-new-after-resolved).
- Keeps email behavior unchanged (always starts a new thread).

Fixes: https://github.com/chatwoot/chatwoot/issues/8426

## Screenshot

<img width="1400" height="900" alt="pr11079-workflow-sender-clear-tight"
src="https://github.com/user-attachments/assets/9456821f-8d83-4924-8dcf-7503c811a7b1"
/>


## How To Reproduce
1. Open `Settings -> Inboxes ->
<Telegram/TikTok/Instagram/Line/Facebook/WhatsApp inbox> -> Settings`.
2. Verify **Conversation workflow** is visible with the two card
options.
3. Toggle between both options and save.
4. For Line and TikTok, verify resolved-conversation behavior follows
the selected workflow.

## Testing
- `RAILS_ENV=test bundle exec rspec
spec/builders/messages/instagram/message_builder_spec.rb:213
spec/builders/messages/instagram/message_builder_spec.rb:255
spec/builders/messages/instagram/messenger/message_builder_spec.rb:228
spec/builders/messages/instagram/messenger/message_builder_spec.rb:293
spec/services/tiktok/message_service_spec.rb`
- Result: `16 examples, 0 failures`

## Follow-up
- Migrate Website Live Chat workflow settings into this same
conversation-workflow settings model.
- Add Voice channel support for this workflow setting.

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
2026-02-25 13:56:51 +04:00
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am chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ar chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
az chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
bg chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
bn chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ca chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
cs chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
da chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
de chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
el chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
en feat(inbox): Enable conversation continuity for social channels (#11079) 2026-02-25 13:56:51 +04:00
es chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
et chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
fa chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
fi chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
fr chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
he chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
hi chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
hr chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
hu chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
hy chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
id chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
is chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
it chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ja chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ka chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ko chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
lt chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
lv chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ms chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ne chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
nl chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
no chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
pl chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
pt chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
pt_BR chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ro chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ru chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
sh chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
sk chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
sl chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
sq chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
sr chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
sv chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ta chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
th chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
tl chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
tr chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
uk chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ur chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ur_IN chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
vi chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
zh chore: Update translations, add pnpm sync:i18n command (#10893) 2025-02-12 17:43:46 -08:00
zh_CN chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
zh_TW chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00