e49ef773d8
- UI will show the breach in the conversation list. - UI will show the breach in the conversation header. Fixes: https://linear.app/chatwoot/issue/CW-3146/update-the-ui-to-show-the-breach-in-the-conversation-list Fixes: https://linear.app/chatwoot/issue/CW-3144/ui-update-to-show-the-breachgoing-to-breach
78 lines
3.0 KiB
Ruby
78 lines
3.0 KiB
Ruby
# == Schema Information
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#
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# Table name: applied_slas
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#
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# id :bigint not null, primary key
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# sla_status :integer default("active")
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# created_at :datetime not null
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# updated_at :datetime not null
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# account_id :bigint not null
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# conversation_id :bigint not null
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# sla_policy_id :bigint not null
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#
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# Indexes
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#
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# index_applied_slas_on_account_id (account_id)
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# index_applied_slas_on_account_sla_policy_conversation (account_id,sla_policy_id,conversation_id) UNIQUE
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# index_applied_slas_on_conversation_id (conversation_id)
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# index_applied_slas_on_sla_policy_id (sla_policy_id)
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#
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class AppliedSla < ApplicationRecord
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belongs_to :account
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belongs_to :sla_policy
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belongs_to :conversation
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has_many :sla_events, dependent: :destroy
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validates :account_id, uniqueness: { scope: %i[sla_policy_id conversation_id] }
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before_validation :ensure_account_id
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enum sla_status: { active: 0, hit: 1, missed: 2, active_with_misses: 3 }
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scope :filter_by_date_range, ->(range) { where(created_at: range) if range.present? }
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scope :filter_by_inbox_id, ->(inbox_id) { where(inbox_id: inbox_id) if inbox_id.present? }
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scope :filter_by_team_id, ->(team_id) { where(team_id: team_id) if team_id.present? }
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scope :filter_by_sla_policy_id, ->(sla_policy_id) { where(sla_policy_id: sla_policy_id) if sla_policy_id.present? }
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scope :filter_by_label_list, ->(label_list) { joins(:conversation).where(conversations: { cached_label_list: label_list }) if label_list.present? }
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scope :filter_by_assigned_agent_id, lambda { |assigned_agent_id|
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if assigned_agent_id.present?
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joins(:conversation).where(conversations: { assigned_agent_id: assigned_agent_id })
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end
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}
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scope :missed, -> { where(sla_status: :missed) }
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after_update_commit :push_conversation_event
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def push_event_data
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{
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id: id,
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sla_id: sla_policy_id,
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sla_status: sla_status,
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created_at: created_at.to_i,
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updated_at: updated_at.to_i,
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sla_description: sla_policy.description,
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sla_name: sla_policy.name,
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sla_first_response_time_threshold: sla_policy.first_response_time_threshold,
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sla_next_response_time_threshold: sla_policy.next_response_time_threshold,
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sla_only_during_business_hours: sla_policy.only_during_business_hours,
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sla_resolution_time_threshold: sla_policy.resolution_time_threshold
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}
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end
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private
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def push_conversation_event
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# right now we simply use `CONVERSATION_UPDATED` event to notify the frontend
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# we can eventually start using `CONVERSATION_SLA_UPDATED` event as required later
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# for now the updated event should suffice
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return unless saved_change_to_sla_status?
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conversation.dispatch_conversation_updated_event
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end
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def ensure_account_id
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self.account_id ||= sla_policy&.account_id
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end
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end
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