iachat/app/controllers
Vishnu Narayanan 4381be5f3e
feat: disable helpcenter on hacker plans (#12068)
This change blocks Help Center access for default/Hacker-plan accounts
and closes the downgrade gap that could leave `help_center` enabled
after a subscription falls back to the default cloud plan.

Fixes: none
Closes: none

## Why

Default-plan accounts should not be able to access the Help Center, but
the downgrade fallback path only reset the plan name and did not
reconcile premium feature flags. That meant some accounts could keep
`help_center` enabled even after landing back on the Hacker/default
plan.

## What this change does

- blocks Help Center portal and article access for default/Hacker-plan
accounts
- reconciles premium feature flags when a subscription falls back to the
default cloud plan, so `help_center` is disabled immediately instead of
waiting for a later webhook
- preserves existing account `custom_attributes` during Stripe customer
recreation instead of overwriting them
- adds Enterprise coverage for the default-plan access checks on hosted
and custom-domain Help Center routes
- fixes the public access check to use the resolved portal object so
blocked requests return the intended response instead of raising an
error

## Validation

1. Create or use an account on the default/Hacker cloud plan with an
active portal.
2. Visit the portal home page and a published article on both the
Chatwoot-hosted URL and a configured custom domain.
3. Confirm the Help Center is blocked for that account.
4. Downgrade a paid account back to the default/Hacker plan through the
Stripe webhook flow.
5. Confirm `help_center` is disabled right after the downgrade fallback
is processed and the account can no longer access the Help Center.

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Sojan Jose <sojan@pepalo.com>
2026-03-26 23:48:46 -07:00
..
api chore: mark conversation notifications as read on visit (#13906) 2026-03-26 14:01:26 +05:30
concerns feat: allow agent bots to toggle typing status (#13705) 2026-03-05 08:13:52 -08:00
devise_overrides fix(signup): normalize account signup config checks (#13745) 2026-03-10 16:35:09 +05:30
google feat: use of imap login as default if present (#10249) 2024-10-09 15:01:11 +05:30
instagram feat: Instagram reauthorization (#11221) 2025-04-03 14:30:48 +05:30
installation feat: Unify user and super admin credentials (#3830) 2022-01-25 16:58:49 -08:00
linear feat(linear): Support refresh tokens and migrate legacy OAuth tokens (#13721) 2026-03-17 13:09:03 +04:00
microsoft feat: add Google login flow and inbox creation (#9580) 2024-06-07 16:37:46 +05:30
notion feat: Whatsapp embedded signup (#11612) 2025-07-14 21:37:06 -07:00
platform/api/v1 feat(platform): Add email channel migration endpoint for bulk OAuth channel creation (#13902) 2026-03-25 15:58:08 -07:00
public/api/v1 feat: disable helpcenter on hacker plans (#12068) 2026-03-26 23:48:46 -07:00
shopify feat(apps): Shopify Integration (#11101) 2025-03-19 15:37:55 -07:00
super_admin Revert "chore: Upgrade Rails to 7.2.2 and update Gemfile dependencies (#11037)" 2026-02-03 21:09:42 -08:00
survey feat: Add INSTALLATION_NAME to global config (#12376) 2025-09-09 12:13:35 +05:30
tiktok feat: TikTok channel (#12741) 2025-12-17 07:54:50 -08:00
twilio feat: Integrate Twilio WhatsApp ProfileName for contact name resolution (#12122) 2025-08-07 12:53:39 +05:30
twitter fix: response body in twitter callback (#6907) 2023-04-14 16:48:28 +05:30
webhooks feat(shopify): Add mandatory compliance webhooks with HMAC verification (#13549) 2026-02-17 16:52:13 +05:30
android_app_controller.rb chore: Universal Linking for Android (#2324) 2021-06-02 08:46:45 -07:00
api_controller.rb chore: Upgrade to Rails 7 (#6719) 2023-05-06 10:44:52 +05:30
apple_app_controller.rb Chore: Apple site association file for deep linking (#805) 2020-05-03 12:16:11 +05:30
application_controller.rb feat: Conversation API to return applied_sla and sla_events (#9174) 2024-04-01 23:30:07 +05:30
dashboard_controller.rb feat: Use amplitude for Cloud Analytics (#13217) 2026-01-09 09:32:09 -08:00
health_controller.rb feat: add lightweight /health endpoint (#13386) 2026-01-29 00:24:01 +05:30
microsoft_controller.rb chore: Automate SSL with Cloudflare (#12021) 2025-07-24 13:09:06 +04:00
oauth_callback_controller.rb refactor: use state-based authentication (#11690) 2025-06-18 17:39:06 +05:30
platform_controller.rb Chore: Inbox Members API improvements (#3008) 2021-09-14 11:55:02 +05:30
public_controller.rb feat: disable helpcenter on hacker plans (#12068) 2026-03-26 23:48:46 -07:00
slack_uploads_controller.rb fix: handle active storage preview error for password protected pdfs (#11888) 2025-08-11 12:41:37 +05:30
swagger_controller.rb chore: Enable the new Rubocop rules (#7122) 2023-05-19 14:37:10 +05:30
widget_tests_controller.rb feat: Support Dark mode for the widget (#4137) 2022-04-01 20:59:03 +05:30
widgets_controller.rb feat(widget): Allow widget loading in mobile app WebViews when domain restrictions are set (#13763) 2026-03-17 14:29:41 +04:00