iachat/config
Pranav 5ec77aca64
feat: Add first response time distribution report endpoint (#13400)
The index is already added in production.

Adds a new reporting API that returns conversation counts grouped by
channel type and first response time buckets (0-1h, 1-4h, 4-8h, 8-24h,
24h+).

- GET /api/v2/accounts/:id/reports/first_response_time_distribution
- Uses SQL aggregation to handle large datasets efficiently
- Adds composite index on reporting_events for query performance

Tested on production workload.
Request: GET
`/api/v2/accounts/1/reports/first_response_time_distribution?since=<since>&until=<until>`
Response payload:
```
{
    "Channel::WebWidget": {
      "0-1h": 120,
      "1-4h": 85,
      "4-8h": 32,
      "8-24h": 12,
      "24h+": 3
    },
    "Channel::Email": {
      "0-1h": 12,
      "1-4h": 28,
      "4-8h": 45,
      "8-24h": 35,
      "24h+": 10
    },
    "Channel::FacebookPage": {
      "0-1h": 50,
      "1-4h": 30,
      "4-8h": 15,
      "8-24h": 8,
      "24h+": 2
    }
  }
```

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2026-01-30 22:22:27 +04:00
..
agents feat: add more tools (#12116) 2025-08-08 17:57:30 +05:30
environments chore: Improvements to codespaces (#11635) 2025-05-29 21:18:02 -06:00
initializers fix: velma connection limit (#13395) 2026-01-29 20:53:41 +05:30
integration feat: notion OAuth setup (#11765) 2025-06-26 19:16:06 +05:30
languages feat: Updated public portal header design (#8089) 2023-11-08 17:56:59 -08:00
locales feat: new Captain Editor (#13235) 2026-01-21 13:39:07 +05:30
app.yml Bump version to 4.10.1 2026-01-20 08:43:11 -08:00
application.rb feat: Secure external credentials with database encryption (#12648) 2025-10-13 18:05:12 +05:30
boot.rb Upgrade to rails 6 💎 (#11) 2019-08-19 13:49:57 +05:30
cable.yml fix: Redis 6 on Heroku breaks ActionCable config (#4269) 2022-03-24 19:25:07 +05:30
database.yml perf: enable active record connection pool reaper (#10866) 2025-03-17 19:27:05 -07:00
elastic_apm.yml chore: Support for Elastic APM (#5004) 2022-07-22 11:39:37 +02:00
environment.rb Initial Commit 2019-08-14 15:18:44 +05:30
features.yml feat: Conversation workflows(EE) (#13040) 2026-01-27 11:36:20 +04:00
installation_config.yml feat: Tiktok API version configurable via Super Admin (#13381) 2026-01-28 19:46:48 +04:00
llm.yml feat: add global config for captain settings (#13141) 2026-01-12 19:54:19 +05:30
markdown_embeds.yml fix: Update Arcade embed aspect ratio (#12923) 2025-11-24 20:22:27 +05:30
newrelic.yml fix: logic error when setting new relic logging forwarding (#8687) 2024-01-11 21:05:04 +05:30
puma.rb chore: Fix puma configuration (#5023) 2022-07-12 12:27:33 +02:00
rds-ca-2019-root.pem chore: add aws rds root cert for tls connection (#3812) 2022-02-01 16:01:25 +05:30
routes.rb feat: Add first response time distribution report endpoint (#13400) 2026-01-30 22:22:27 +04:00
schedule.yml feat: add cron job to remove orphan conversations (#13335) 2026-01-28 19:25:20 +05:30
scout_apm.yml chore: Load only required APMs (#6497) 2023-03-01 14:31:51 +05:30
secrets.yml Use secret_key_base from env 2019-08-15 23:08:36 +05:30
sidekiq.yml chore: add script to throttle bulkreindex job creation and increase meta timeouts(#12626) 2025-10-13 16:21:45 +05:30
spring.rb 🚨Fix Rubocop lint errors 2019-10-20 14:17:26 +05:30
storage.yml fix: GCS credentials dont need to be parsed as JSON (#1429) 2020-11-27 14:39:25 +05:30
vite.json feat: Vite + vue 3 💚 (#10047) 2024-10-02 00:36:30 -07:00