iachat/app
Muhsin Keloth 608be1036b
fix: Send raw content in webhook payloads instead of channel-rendered markdown (#13896)
Webhook payloads (`message_created`, `message_updated`) started sending
channel-rendered HTML in the `content` field instead of the original raw
message content after PR #12878. This broke downstream agent bots and
integrations that expected plain text or markdown. 
Closes https://linear.app/chatwoot/issue/PLA-109/webhook-payloads-send-channel-rendered-html-instead-of-raw-content

## How to reproduce

1. Connect an agent bot to a WebWidget inbox
2. Send a message with markdown formatting (e.g. `**bold**`) from the
widget
3. Observe the agent bot webhook payload — `content` field contains
`<p><strong>bold</strong></p>` instead of `**bold**`

## What changed

Split `MessageContentPresenter` into two public methods:
- `outgoing_content` — renders markdown for the target channel (used by
channel delivery services)
- `webhook_content` — returns raw content with CSAT survey URL when
applicable, no markdown rendering (used by `webhook_data`)

Updated `Message#webhook_data` to use `webhook_content` instead of
`outgoing_content`.

🤖 Generated with [Claude Code](https://claude.com/claude-code)

Co-authored-by: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
2026-03-25 16:56:22 +04:00
..
actions fix: Skip redundant contact saves in ContactIdentifyAction (#13778) 2026-03-11 21:40:38 -07:00
assets feat: Hide installation identifier (#11722) 2025-06-17 15:45:40 -07:00
builders fix: Handle Facebook reel attachment type (#13691) 2026-03-06 08:49:41 +04:00
channels fix: Move contact events to account stream rather than individual user stream (#11082) 2025-03-13 17:46:48 -07:00
controllers fix: ai-assist 404 on CE (#13891) 2026-03-24 16:58:11 +05:30
dashboards fix(super-admin): prefill confirmed_at in new user form (#13662) 2026-03-10 12:14:58 +05:30
dispatchers feat(ee): Add Captain features (#10665) 2025-01-14 16:15:47 -08:00
drops feat: Add the support for custom attributes in message variables (#8511) 2023-12-08 14:13:35 -08:00
fields fix(super-admin): prefill confirmed_at in new user form (#13662) 2026-03-10 12:14:58 +05:30
finders feat: Add a priority + created at sort for conversations (#13658) 2026-02-25 18:22:41 -08:00
helpers feat(rollup): add models and write path [1/3] (#13796) 2026-03-19 13:12:36 +05:30
javascript fix(i18n): add zh_TW snooze parser locale (#13822) 2026-03-25 16:54:18 +05:30
jobs fix(agent-bot): Include payload in webhook retry failure logs (#13879) 2026-03-24 10:52:37 +04:00
listeners feat(rollup): add models and write path [1/3] (#13796) 2026-03-19 13:12:36 +05:30
mailboxes refactor: strategy pattern for mailbox conversation finding (#12766) 2025-11-10 20:47:18 +05:30
mailers fix(email): Allow inbox OAuth replies without global SMTP (#13820) 2026-03-17 11:10:42 +04:00
models fix: Send raw content in webhook payloads instead of channel-rendered markdown (#13896) 2026-03-25 16:56:22 +04:00
policies feat(help-center): enable drag-and-drop category reordering (#13706) 2026-03-05 12:53:38 +05:30
presenters fix: Send raw content in webhook payloads instead of channel-rendered markdown (#13896) 2026-03-25 16:56:22 +04:00
services fix: use last_activity_at for orphan conversation cleanup timeframe (#13859) 2026-03-20 16:28:05 +05:30
views fix: return correct outgoing_url in Platform agent bot API responses (#13827) 2026-03-17 13:40:45 -07:00