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iachat/app/javascript/dashboard/i18n/locale/it/settings.json
Gabriel Jablonski b03dfdb751
Chore/merge upstream 4.8.0 (#150) 
* chore: Hide "Learn More" button in feature spotlight for self-hosted (#12675)

* feat: single query for reporting event stats (#12664)

This PR collapses multiple queries fetching stats from a single table to
a single query

```sql
SELECT 
  user_id as user_id,
  COUNT(CASE WHEN name = 'conversation_resolved' THEN 1 END) as resolved_count,
  AVG(CASE WHEN name = 'conversation_resolved' THEN value END) as avg_resolution_time,
  AVG(CASE WHEN name = 'first_response' THEN value END) as avg_first_response_time,
  AVG(CASE WHEN name = 'reply_time' THEN value END) as avg_reply_time 
FROM "reporting_events"
WHERE 
  "reporting_events"."account_id" = <account_id> AND 
  "reporting_events"."created_at" >= '2025-09-14 18:30:00' AND 
  "reporting_events"."created_at" < '2025-10-14 18:29:59'
GROUP BY "reporting_events"."user_id";
```

### Why this works?

Here's why this optimization is faster based on PostgreSQL internals:

- Single Table Scan vs Multiple Scans: Earlier we did 4 sequential scans
(or 4 index scans) of the same data, with the same where clause, now in
a single scan all 4 `CASE` expressions are evaluated in a single pass.
- Shared Buffer Cache Efficiency: PostgreSQL's shared buffer cache
stores recently accessed pages, with this, pages are loaded once and
re-used for all aggregation, earlier with separate queries we were
forced to re-read all from the disk each time
- Reduced planning and network overhead (4 vs 1 query)


### How is it tested

1. The specs all pass without making any changes
2. Verified the reports side by side after generating from report seeder

#### How to test

Generate seed data using the following command

```bash
ACCOUNT_ID=1 ENABLE_ACCOUNT_SEEDING=true bundle exec rake db:seed:reports_data
```

Once done download the reports, checkout to this branch and download the
reports again and compare them

* chore: Update translations (#12625)

* chore: Migrate mailers from the worker to jobs (#12331)

Previously, email replies were handled inside workers. There was no
execution logs. This meant if emails silently failed (as reported by a
customer), we had no way to trace where the issue happened, the only
assumption was “no error = mail sent.”

By moving email handling into jobs, we now have proper execution logs
for each attempt. This makes it easier to debug delivery issues and
would have better visibility when investigating customer reports.

Fixes
https://linear.app/chatwoot/issue/CW-5538/emails-are-not-sentdelivered-to-the-contact

---------

Co-authored-by: Sojan Jose <sojan@pepalo.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>

* chore(deps-dev): bump vite from 5.4.20 to 5.4.21 (#12700)

Bumps [vite](https://github.com/vitejs/vite/tree/HEAD/packages/vite)
from 5.4.20 to 5.4.21.
<details>
<summary>Release notes</summary>
<p><em>Sourced from <a
href="https://github.com/vitejs/vite/releases">vite's
releases</a>.</em></p>
<blockquote>
<h2>v5.4.21</h2>
<p>Please refer to <a
href="https://github.com/vitejs/vite/blob/v5.4.21/packages/vite/CHANGELOG.md">CHANGELOG.md</a>
for details.</p>
</blockquote>
</details>
<details>
<summary>Changelog</summary>
<p><em>Sourced from <a
href="https://github.com/vitejs/vite/blob/v5.4.21/packages/vite/CHANGELOG.md">vite's
changelog</a>.</em></p>
<blockquote>
<h2><!-- raw HTML omitted -->5.4.21 (2025-10-20)<!-- raw HTML omitted
--></h2>
<ul>
<li>fix(dev): trim trailing slash before <code>server.fs.deny</code>
check (<a
href="https://github.com/vitejs/vite/tree/HEAD/packages/vite/issues/20968">#20968</a>)
(<a
href="https://github.com/vitejs/vite/tree/HEAD/packages/vite/issues/20970">#20970</a>)
(<a
href="cad1d31d06">cad1d31</a>),
closes <a
href="https://redirect.github.com/vitejs/vite/issues/20968">#20968</a>
<a
href="https://redirect.github.com/vitejs/vite/issues/20970">#20970</a></li>
<li>chore: update CHANGELOG (<a
href="ca88ed7398">ca88ed7</a>)</li>
</ul>
</blockquote>
</details>
<details>
<summary>Commits</summary>
<ul>
<li><a
href="adce3c22c6"><code>adce3c2</code></a>
release: v5.4.21</li>
<li><a
href="cad1d31d06"><code>cad1d31</code></a>
fix(dev): trim trailing slash before <code>server.fs.deny</code> check
(<a
href="https://github.com/vitejs/vite/tree/HEAD/packages/vite/issues/20968">#20968</a>)
(<a
href="https://github.com/vitejs/vite/tree/HEAD/packages/vite/issues/20970">#20970</a>)</li>
<li><a
href="ca88ed7398"><code>ca88ed7</code></a>
chore: update CHANGELOG</li>
<li>See full diff in <a
href="https://github.com/vitejs/vite/commits/v5.4.21/packages/vite">compare
view</a></li>
</ul>
</details>
<br />


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* chore: Update translations (#12708)

* chore(sidekiq): log ActiveJob class and job_id on dequeue (#12704)

## Context

Sidekiq logs only showed the Sidekiq wrapper class and JID, which wasn’t
helpful when debugging ActiveJobs.

## Changes

- Updated `ChatwootDequeuedLogger` to log the actual `ActiveJob class`
and `job_id` instead of the generic Sidekiq wrapper and JID.

> Example
> ```
> Dequeued ActionMailer::MailDeliveryJob
123e4567-e89b-12d3-a456-426614174000 from default
> ```

- Remove sidekiq worker and unify everything to `ActiveJob`

* chore: Enforce custom role permissions on conversation access (#12583)

## Summary
- ensure conversation lookup uses the permission filter before fetching
records
- add request specs covering custom role access to unassigned
conversations

## Testing
- bundle exec rspec
spec/enterprise/controllers/api/v1/accounts/conversations_controller_spec.rb

------
https://chatgpt.com/codex/tasks/task_e_68de1f62b9b883268a54882e608a8bb8

* fix: parameterize agent name (#12709)

* chore: Remove channel icons from the create inbox page (#12727)

# Pull Request Template

## Description
This PR removes the frame containing all channel icons from the “Create
Inbox” page.

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

### Screenshots

**Before**
<img width="1314" height="1016" alt="image"
src="https://github.com/user-attachments/assets/2b773495-9ddb-48b4-b15d-9aef18259ce1"
/>


**After**
<img width="1314" height="979" alt="image"
src="https://github.com/user-attachments/assets/f4dc64cf-516c-4faf-a45c-2f7de05cc29b"
/>



## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

* fix: Use gap-4 instead of margins to define space between elements (#12728)

We should avoid using margins to define space between elements, instead
use the gap utility.

The problem with this particular instance was that if Google auth was
turned off and SSO is available, there is a weird spacing at the top
caused by the margin from the SSO element.

This PR will fix that. It also introduces a gap between the divider and
the button, but that should be okay.

* feat(ee): Add a service to fetch website content and prepare a persona of Captain Assistant (#12732)

This PR is the first of many to simplify the process of building an
assistant. The new flow will only require the user’s website. We’ll
automatically crawl it, identify the business name and what the business
does, and then generate a suggested assistant persona, complete with a
proposed name and description.

This service returns the following.
Example: tooljet.com
<img width="795" height="217" alt="Screenshot 2025-10-25 at 2 55 04 PM"
src="https://github.com/user-attachments/assets/9cb3594a-9c9c-4970-a0a1-4c9c8869c193"
/>

Example: replit.com
<img width="797" height="176" alt="Screenshot 2025-10-25 at 2 56 42 PM"
src="https://github.com/user-attachments/assets/6a1b4266-aab6-455f-a5e3-696d3a8243c9"
/>

* chore: Adds URL-based search and tab selection (#12663)

# Pull Request Template

## Description

This PR enables URL-based search and tab selection, allowing search
queries and active tabs to persist in the URL for easy sharing.

Fixes
[CW-5766](https://linear.app/chatwoot/issue/CW-5766/cannot-impersonate-an-account),
https://github.com/chatwoot/chatwoot/issues/12623

## Type of change

- [x] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

### Loom video

https://www.loom.com/share/422a1d61f3fe4278a88e352ef98d2b78?sid=35fabee7-652f-4e17-83bd-e066a3bb804c

## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

* chore: Add tab params for inbox configuration (#12665)

# Pull Request Template

## Description

This PR enables active tabs in inbox settings to persist in the URL for
easy sharing.

## Type of change

- [x] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

### Loom video

https://www.loom.com/share/63820ecb17ea491a9082339f8bb457b6?sid=4fef1acd-b4fd-431f-855c-7647015a330f


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Muhsin <muhsinkeramam@gmail.com>

* feat: Changelog card components (#12673)

# Pull Request Template

## Description

This PR introduces a new changelog component that can be used in the
sidebar.

Fixes
https://linear.app/chatwoot/issue/CW-5776/changelog-card-ui-component

## Type of change

- [x] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

### Screencast



https://github.com/user-attachments/assets/42e77e82-388a-4fc9-9b37-f3d0ea1a9d7f







## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Muhsin <muhsinkeramam@gmail.com>

* chore: Remove linear integration feature flag (#12716)

This PR removes the linear integration feature flag since the
integration is pretty much stable and we do display the Linear CTA for
users who aren't connected.
Fixes
https://linear.app/chatwoot/issue/CW-5819/remove-linear-feature-flag-from-front-end

* chore: Update translations (#12722)

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>

* perf: Add database index on conversations identifier (#12715)

**Problem**
Slack webhook processing was failing with 500 errors due to database
timeouts. The query `Conversation.where(identifier:
params[:event][:thread_ts]).first` was performing full table scans and
hitting PostgreSQL statement timeout.

**Solution**
Added database index on conversations.identifier and account_id.

* fix: Extend phone number normalization to Twilio WhatsApp (#12655)

### Problem
WhatsApp Cloud channels already handle Brazil/Argentina phone number
format mismatches (PRs #12492, #11173), but Twilio WhatsApp channels
were creating duplicate contacts
  when:
  - Template sent to new format: `whatsapp:+5541988887777` (13 digits)
  - User responds from old format: `whatsapp:+554188887777` (12 digits)

### Solution

The solution extends the existing phone number normalization
infrastructure to support both WhatsApp providers while handling their
different payload formats:

  ### Provider Format Differences
  - **WhatsApp Cloud**: `wa_id: "919745786257"` (clean number)
- **Twilio WhatsApp**: `From: "whatsapp:+919745786257"` (prefixed
format)
  
  
 ### Test Coverage

#### Brazil Phone Number Tests
  **Case 1: New Format (13 digits with "9")**
- **Test 1**: No existing contact → Creates new contact with original
format
- **Test 2**: Contact exists in same format → Appends to existing
conversation

  **Case 2: Old Format (12 digits without "9")**
- **Test 3**: Contact exists in old format → Appends to existing
conversation
- **Test 4** *(Critical)*: Contact exists in new format, message in old
format → Finds existing contact, prevents duplicate
- **Test 5**: No contact exists → Creates new contact with incoming
format

#### Argentina Phone Number Tests
  **Case 3: With "9" after country code**
  - **Test 6**: No existing contact → Creates new contact
- **Test 7**: Contact exists in normalized format → Uses existing
contact

  **Case 4: Without "9" after country code**
  - **Test 8**: Contact exists in same format → Appends to existing
  - **Test 9**: No contact exists → Creates new contact

Fixes
https://linear.app/chatwoot/issue/CW-5565/inconsistencies-for-mobile-numbersargentina-brazil-and-mexico-numbers

* fix: Timezone offset reports broken by DST transition (#12747)

## Description

Fixes timezone offset parameter in V2 reports API that was broken by DST
transitions. The issue occurred when UK DST ended on October 26, 2025,
causing the test to fail starting October 27th.

~~**Initial diagnosis:** The root cause was that
`timezone_name_from_offset` used `zone.now.utc_offset` to match
timezones, which changes based on the current date's DST status rather
than the data being queried.~~

**Actual root cause:** The test was accidentally passing before DST
transition. During BST, `timezone_name_from_offset(0)` matched "Azores"
(UTC-1) instead of "Edinburgh" (UTC+0), and the -1 hour offset
coincidentally split midnight data into [1,5]. After DST ended, it
correctly matched "Edinburgh" (UTC+0), but this grouped all
conversations into one day [6], exposing that the test data was flawed.

The real issue: Test data created all 6 conversations starting at
midnight on a single day, which cannot produce a [1,5] split in true
UTC.

Fixes CW-5846

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)
- [ ] New feature (non-breaking change which adds functionality)
- [ ] Breaking change (fix or feature that would cause existing
functionality not to work as expected)
- [ ] This change requires a documentation update

## How Has This Been Tested?

**Test that was failing:**
```bash
bundle exec rspec spec/controllers/api/v2/accounts/reports_controller_spec.rb:25
```

**Changes:**
~~1. Fixed `timezone_name_from_offset` to use January 1st as reference
date instead of current date~~
~~2. Converted timezone string to `ActiveSupport::TimeZone` object for
`group_by_period` compatibility~~

**Revised approach:**
1. Freeze test time to January 2024 using `travel_to`, making timezone
matching deterministic and aligned with test data period
2. Start test conversations at 23:00 instead of midnight to properly
span two days and test timezone boundary grouping
3. Keep `zone.now.utc_offset` (correct behavior for real users during
DST)

**Why this works:**
- Test runs "in January 2024" → `zone.now.utc_offset` returns January
offsets consistently
- Offset `-8` correctly matches Pacific Standard Time (UTC-8 in January)
- Real users in PDT (summer) with offset `-7` → correctly match Pacific
Daylight Time
- No production impact, test is deterministic year-round

**Verification:**
- Test now passes consistently regardless of current DST status
- Timezone matching works correctly for real users during DST periods
- Reports correctly group data by timezone offset across all seasons

## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [x] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>

* fix: Captain response builder not getting triggered (#12729)

## Summary
- Fix captain response builder not getting triggered for cases where
responses are created as completed.

## Testing Instructions 
- Test articles with firecrawl
- Test articles without firecrawl
- Test PDF documents

---------

Co-authored-by: Pranav <pranav@chatwoot.com>

* chore: Update captain pending FAQ interface (#12752)

# Pull Request Template

## Description

**This PR includes,**
- Added new pending FAQs view with approve/edit/delete actions for each
response.
- Implemented banner notification showing pending FAQ count on main
approved responses page.
- Created dedicated route for pending FAQs review at
/captain/responses/pending.
- Added automatic pending count updates when switching assistants or
routes.
- Modified ResponseCard component to show action buttons instead of
dropdown in pending view.

Fixes
https://linear.app/chatwoot/issue/CW-5833/pending-faqs-in-a-different-ux

## Type of change

- [x] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

### Loom video
https://www.loom.com/share/5fe8f79b04cd4681b9360c48710b9373


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Pranav <pranav@chatwoot.com>

* fix: Exclude authentication templates from WhatsApp template selection (#12753)

This PR add the changes for excluding the authentication templates from
the WhatsApp template selection in the frontend, as these templates are
not supported at the moment. Reference:
https://www.chatwoot.com/hc/user-guide/articles/1754940076-whatsapp-templates#what-is-not-supported

* feat: Template types components (#12714)

# Pull Request Template

## Description

Fixes
https://linear.app/chatwoot/issue/CW-5806/create-the-story-book-components-for-template-typestext-media-list

**Pending**
Need to standardize the structure to match the template/campaigns.


## Type of change

- [x] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

### Screenshots

<img width="669" height="179" alt="image"
src="https://github.com/user-attachments/assets/42efd292-8520-4b05-81ec-8bc526fc12db"
/>
<img width="646" height="304" alt="image"
src="https://github.com/user-attachments/assets/431dd964-006c-4877-a693-dae39b90df4c"
/>
<img width="646" height="380" alt="image"
src="https://github.com/user-attachments/assets/9052e31f-9292-4afb-8897-13931655fa00"
/>
<img width="646" height="272" alt="image"
src="https://github.com/user-attachments/assets/873d2488-e856-4a0d-8579-cc1bcc61cc8e"
/>
<img width="646" height="490" alt="image"
src="https://github.com/user-attachments/assets/14c2aa42-bf27-475f-aa70-fe59c1d00e9b"
/>
<img width="646" height="281" alt="image"
src="https://github.com/user-attachments/assets/1f42408e-03e8-4863-b4c7-715d13d67686"
/>



## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>

* fix: update omniauth to latest to resolve heroku deployment issues (#12749)

# Pull Request Template

## Description

Fixes https://github.com/chatwoot/chatwoot/issues/12553

Heroku build was failing due to `omniauth` version mismatch. Also, added
`NODE_OPTIONS=--max-old-space-size=4096` to handle OOM during Vite
build.

## Type of change

Please delete options that are not relevant.

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

- Tested on heroku

## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [x] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [x] Any dependent changes have been merged and published in downstream
modules

* chore: Improvements in pending FAQs (#12755)

# Pull Request Template

## Description

**This PR includes:**

1. Added URL-based filter persistence for the responses pages, including
page and search parameters.
2. Introduced a new empty state variant for pending FAQs — without a
backdrop and with a “Clear Filters” option.
3. Made the actions, filter, and search row remain fixed at the top
while scrolling.

Fixes
https://linear.app/chatwoot/issue/CW-5852/improvements-in-pending-faqs

## Type of change

- [x] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

### Loom video
https://www.loom.com/share/1d9eee68c0684f0ab05e08b4ca1e0ce9


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

* fix: run captain v2 outside the transaction (#12756)

* feat: Always process email content (#12734)

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>

* feat: Bulk actions for contacts (#12763)

Introduces APIs and UI for bulk actions in contacts table. The initial
action available will be assign labels

Fixes: #8536 #12253 

## Screens

<img width="1350" height="747" alt="Screenshot 2025-10-29 at 4 05 08 PM"
src="https://github.com/user-attachments/assets/0792dff5-0371-4b2e-bdfb-cd32db773402"
/>
<img width="1345" height="717" alt="Screenshot 2025-10-29 at 4 05 19 PM"
src="https://github.com/user-attachments/assets/ae510404-c6de-4c15-a720-f6d10cdac25b"
/>

---------

Co-authored-by: Muhsin <muhsinkeramam@gmail.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>

* feat: Enable opensearch on paid plans automatically (#12770)

- enable `advanced_search feature` on all paid plans automatically

ref: https://github.com/chatwoot/chatwoot/pull/12503

* chore: Make contacts bulk action bar sticky (#12773)

# Pull Request Template

## Description

This PR makes the contacts bulk action bar sticky while scrolling.

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

### Screenshots
<img width="1080" height="300" alt="image"
src="https://github.com/user-attachments/assets/21f8f3c6-813e-4ef6-b40a-8dd14e6ffb26"
/>
<img width="1080" height="300" alt="image"
src="https://github.com/user-attachments/assets/bb939f1d-9a13-4f9f-953d-b9872c984b74"
/>



## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

* chore: Add dependant destroy_async for sla events (#12774)

Added the destroy_async to prevent timeout during SLA policy deletion by
processing SLA events asynchronously.

* chore: Update translations (#12748)

* feat: Add company backfill migration for existing contacts (Part 1) (#12657)

## Description

Implements company backfill migration infrastructure for existing
contacts. This is **Part 1 of 2** for the company model production
rollout as described in
[CW-5726](https://linear.app/chatwoot/issue/CW-5726/company-model-setting-it-up-on-production).

Creates jobs and services to associate existing contacts with companies
based on their email domains, filtering out free email providers (gmail,
yahoo, etc.) and disposable addresses.
 

**What's included:**
- Business email detector service with ValidEmail2 (uses
`disposable_domain?` to avoid DNS lookups)
- Per-account batch job to process contacts for one account
- Orchestrator job to iterate all accounts
- Rake task: `bundle exec rake companies:backfill`

~~*NOTE*: I'm using a hard-coded approach to determine if something is a
"business" email by filtering out emails that are usually personal. I've
also added domains that are common to some of our customers' regions.
This should be simpler. I looked into `Valid_Email2` and I couldn't find
anything to dictate whether an email is a personal email or a business
one. I don't think the approach used in the frontend is valid here.~~
UPDATE: Using `email_provider_info` gem instead.


**Pending - Part 2 (separate PR):** Real-time company creation for new
contacts

## Type of change

- [x] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

```bash
# Run all new tests
bundle exec rspec spec/enterprise/services/companies/business_email_detector_service_spec.rb \\
                   spec/enterprise/jobs/migration/company_account_batch_job_spec.rb \\
                   spec/enterprise/jobs/migration/company_backfill_job_spec.rb

# Run RuboCop
bundle exec rubocop enterprise/app/services/companies/business_email_detector_service.rb \\
                     enterprise/app/jobs/migration/company_account_batch_job.rb \\
                     enterprise/app/jobs/migration/company_backfill_job.rb \\
                     lib/tasks/companies.rake
```

**Performance optimization:**
- Uses `disposable_domain?` instead of `disposable?` to avoid DNS MX
lookups (discovered via tcpdump analysis - `disposable?` was making
network calls for every email, causing 100x slowdown)

## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Sojan Jose <sojan@pepalo.com>

* feat: Add company auto-association for contacts (CW-5726 Part 2) (#12711)

## Description

Implements real-time company auto-association for contacts based on
email domains. This is **Part 2** of the company model production
rollout (CW-5726).

**Task:**
- When a contact is created with a business email, automatically create
and associate a company from the email domain
- When a contact is updated with an email for the first time (email was
previously nil), associate with a company
- Preserve existing company associations when email changes to avoid
user confusion
- Skip free email providers and disposable domains

**Dependencies:**
⚠️ Requires PR #12657 (Part 1: Backfill migration) to be merged first

**Linear ticket:**
[CW-5726](https://linear.app/chatwoot/issue/CW-5726/company-model-setting-it-up-on-production)

## Type of change

- [x] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

- Service specs: Tests business email detection, company creation,
association logic, edge cases (existing companies, free emails, nil
emails)
- Integration specs: Tests full callback flow for contact create/update
scenarios
- All tests passing: 10 examples, 0 failures
- RuboCop: 0 offenses

## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules (PR #12657 pending)

---------

Co-authored-by: Sojan Jose <sojan@pepalo.com>

* fix: Optimize Message search_data to prevent OpenSearch field explosion (#12786)

## Description

Refactored the `Message#search_data` method to prevent exceeding
OpenSearch's 1000 field limit during reindex operations.

**Problem:** The previous implementation serialized entire ActiveRecord
objects (Inbox, Sender, Conversation) with all their JSONB fields,
causing dynamic field explosion in OpenSearch. This resulted in
`Searchkick::ImportError` with "Limit of total fields [1000] has been
exceeded".

**Solution:** Whitelisted only necessary fields for search and
filtering, and flattened JSONB `custom_attributes` into key-value pair
arrays to prevent unbounded field creation.

Linked to: CW-5861

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)
- [ ] New feature (non-breaking change which adds functionality)
- [ ] Breaking change (fix or feature that would cause existing
functionality not to work as expected)
- [x] This change requires a documentation update

## How Has This Been Tested?

- Verified rubocop passes with no offenses
- Code review of search field usage from
`enterprise/app/services/enterprise/search_service.rb`
- Analyzed actual search queries to determine required indexed fields

**Still needed:**
- Full reindex test on staging/production environment
- Verify search functionality still works after reindex
- Confirm field count is under 1000 limit

## Changes Made

### Before
- Indexed 1000+ fields (entire AR objects with JSONB)
- `inbox` = full Inbox object (23+ fields + JSONB)
- `sender` = full Contact/User/AgentBot object (10+ fields + JSONB)
- `conversation` = full push_event_data
- Dynamic JSONB keys creating unlimited fields

### After
- ~35-40 controlled fields
- Whitelisted search fields: `content`, `attachment_transcribed_text`,
`email_subject`
- Filter fields: `account_id`, `inbox_id`, `conversation_id`,
`sender_id`, `sender_type`, etc.
- Flattened `custom_attributes`: `[{key, value, value_type}]` format
- Helper methods: `search_conversation_data`, `search_inbox_data`,
`search_sender_data`, `search_additional_data`

## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

## Post-merge Steps

After merging, the following steps are required:

1. **Reindex all messages:**
   ```bash
   bundle exec rails runner "Message.reindex"
   ```

2. **Verify field count:**
   ```bash
   bundle exec rails runner "
     client = Searchkick.client
     index_name = Message.searchkick_index.name
     mapping = client.indices.get_mapping(index: index_name)
     fields = mapping.dig(index_name, 'mappings', 'properties')
     puts 'Total fields: ' + fields.keys.count.to_s
   "
   ```

3. **Test search functionality** to ensure queries still work as
expected

---------

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>

* fix: Avoid introducing new attributes in search (#12791)

Fix `Limit of total fields [1000] has been exceeded`


https://linear.app/chatwoot/issue/CW-5861/searchkickimporterror-type-=-illegal-argument-exception-reason-=-limit#comment-6b6e41bd

* fix: Gate Sidekiq dequeue logger behind env (#12790)

## Summary
- wrap the dequeue middleware registration in a boolean env flag
- document the ENABLE_SIDEKIQ_DEQUEUE_LOGGER option in .env.example

* feat: Bulk delete for contacts (#12778)

Introduces a new bulk action `delete` for contacts

ref: https://github.com/chatwoot/chatwoot/pull/12763

## Screens

<img width="1492" height="973" alt="Screenshot 2025-10-31 at 6 27 21 PM"
src="https://github.com/user-attachments/assets/30dab1bb-2c2c-4168-9800-44e0eb5f8e3a"
/>
<img width="1492" height="985" alt="Screenshot 2025-10-31 at 6 27 32 PM"
src="https://github.com/user-attachments/assets/5be610c4-b19e-4614-a164-103b22337382"
/>

* fix: Video bubble click and play issue (#12764)

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>

* feat: Differentiate bot and user in the summary (#12801)

While generating the summary, use the appropriate sender type for the
message.

* fix: Invalid image URL issue in Help Center articles (#12806)

* feat: allow bots to handle campaigns when sender_id is nil (#12805)

* fix: Add empty line before signature in compose conversation editor (#12702)

Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>

* feat: Enhance button interactions (#12738)

* fix: Remove the same account validation for whatsapp channels (#12811)

## Description

Modified the phone number validation in Whatsapp::ChannelCreationService
to check for duplicate phone numbers across ALL accounts, not just
within the current account.

## Type of change

- [ ] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

- Added test coverage for cross-account phone number validation
- Using actual UI flow 
<img width="1493" height="532" alt="image"
src="https://github.com/user-attachments/assets/67d2bb99-2eb9-4115-8d56-449e4785e0d8"
/>


## Checklist:

- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

* feat: Update Captain navigation structure (#12761)

# Pull Request Template

## Description

This PR includes an update to the Captain navigation structure.

## Route Structure

```javascript
1. captain_assistants_responses_index    → /captain/:assistantId/faqs
2. captain_assistants_documents_index    → /captain/:assistantId/documents
3. captain_assistants_scenarios_index    → /captain/:assistantId/scenarios
4. captain_assistants_playground_index   → /captain/:assistantId/playground
5. captain_assistants_inboxes_index      → /captain/:assistantId/inboxes
6. captain_tools_index                   → /captain/tools
7. captain_assistants_settings_index     → /captain/:assistantId/settings
8. captain_assistants_guardrails_index   → /captain/:assistantId/settings/guardrails
9. captain_assistants_guidelines_index   → /captain/:assistantId/settings/guidelines
10. captain_assistants_index             → /captain/:navigationPath
```

**How it works:**

1. User clicks sidebar item → Routes to `captain_assistants_index` with
`navigationPath`
2. `AssistantsIndexPage` validates route and gets last active assistant,
if not redirects to assistant create page.
3. Routes to actual page: `/captain/:assistantId/:page`
4. Page loads with correct assistant context

Fixes
https://linear.app/chatwoot/issue/CW-5832/updating-captain-navigation

## Type of change

- [x] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?




## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Sojan Jose <sojan@pepalo.com>

* fix: Handle login when there are no accounts (#12816)

* chore: Update translations (#12794)

* chore(docs): Fix typos in some files (#12817)

This PR fixes typos in the file file using codespell.

* refactor: strategy pattern for mailbox conversation finding (#12766)

Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>

* fix: Issue with processing variables in outgoing email content (#12799)

Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Vinay Keerthi <11478411+stonecharioteer@users.noreply.github.com>
Co-authored-by: Sojan Jose <sojan@pepalo.com>

* fix: hide pdf citations in captain faq responses (#12839)

* fix: Use contact_id instead of sender_id for Instagram message locks (#12841)

Previously, the lock key for Instagram used sender_id, which for echo
messages (outgoing) would be the account's own ID. This caused all
outgoing messages to compete for the same lock, creating a bottleneck
during bulk messaging.

The fix introduces contact_instagram_id method that correctly identifies
the contact's ID regardless of message direction:
- For echo messages (outgoing): uses recipient.id (the contact)
- For incoming messages: uses sender.id (the contact)

This ensures each conversation has a unique lock, allowing parallel
processing of webhooks while maintaining race condition protection
within individual conversations.

Fixes lock acquisition errors in Sidekiq when processing bulk Instagram
messages.

Fixes
https://linear.app/chatwoot/issue/CW-5931/p0-mutexapplicationjoblockacquisitionerror-failed-to-acquire-lock-for

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

* fix: label tags for contactable inboxes (#12838)

* chore: Improve captain layout (#12820)

* feat: allow selecting month range in overview reports (#12701)

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>

* fix: respect status parameter when creating articles via API (#12846)

## Description

The Articles API was ignoring the `status` parameter when creating new
articles. All articles were forced to be drafts due to a hardcoded
`@article.draft!` call in the controller, even when users explicitly
sent `status: 1` (published) in their API request.

This PR removes the hardcoded draft enforcement and allows the status
parameter to be respected while maintaining backward compatibility.

Fixes #12063

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

**Before:**
- API POST with `status: 1` → Created as draft (ignored parameter)
- API POST without status → Created as draft

**After:**
- API POST with `status: 1` → Created as published ✅
- API POST without status → Created as draft (backward compatible) ✅
- UI creates articles → Still creates as draft (UI doesn't send status)
✅

**Tests run:**
```bash
bundle exec rspec spec/controllers/api/v1/accounts/articles_controller_spec.rb
# 17 examples, 0 failures
```

Updated tests:
1. Changed 2 existing tests that were verifying the broken behavior
(expecting draft when published was sent)
2. Added new test to verify articles default to draft when status is not
provided
3. All existing tests pass, confirming backward compatibility

## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes

Co-authored-by: Sojan Jose <sojan@pepalo.com>

* feat: allow querying reporting events via the API (#12832)

* feat(webhooks): add name to webhook (#12641)

## Description

When working with webhooks, it's easy to lose track of which URL is
which. Adding a `name` (optional) column to the webhook model is a
straight-forward solution to make it significantly easier to identify
webhooks.

## Type of change

- [x] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

Model and controller specs, and also running in production over several
months without any issues.

| Before | After |
| --- | --- |
| <img width="949" height="990" alt="image copy 3"
src="https://github.com/user-attachments/assets/6b33c072-7d16-4a9c-a129-f9c0751299f5"
/> | <img width="806" height="941" alt="image"
src="https://github.com/user-attachments/assets/77f3cb3a-2eb0-41ac-95bf-d02915589690"
/> |
| <img width="1231" height="650" alt="image copy 2"
src="https://github.com/user-attachments/assets/583374af-96e0-4436-b026-4ce79b7f9321"
/> | <img width="1252" height="650" alt="image copy"
src="https://github.com/user-attachments/assets/aa81fb31-fd18-4e21-a40e-d8ab0dc76b4e"
/> |


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [x] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [x] Any dependent changes have been merged and published in downstream
modules

* perf: speed up docker builds (#12859)

- Use separate keys to avoid cache overwrites across different
architecture builds


https://linear.app/chatwoot/issue/CW-5945/perf-speed-up-docker-builds

### 25 mins  ---> 5mins


## before

<img width="971" height="452" alt="image"
src="https://github.com/user-attachments/assets/535cebd6-6c16-48d1-a62d-ffb6f2fc9b08"
/>


## after
<img width="940" height="428" alt="image"
src="https://github.com/user-attachments/assets/359eb313-4bb5-4e0e-9492-a8ad48645159"
/>

* chore: Update missing places with new colors (#12862)

# Pull Request Template

## Description

This PR updates the colors in places that were missed during the color
update migration.

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

* fix: Brand installation name not showing (#12861)

# Pull Request Template

## Description

Fixes
https://linear.app/chatwoot/issue/CW-5946/fix-brand-installation-name-issue-in-dyte

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

* fix: migrate from deprecated annotate gem to annotaterb (#12845)

## Description

The `annotate` gem has been deprecated and users are experiencing
annotation errors with the new Rails 7 `serialize` syntax. This PR
migrates to `annotaterb`, the actively maintained fork.

Users reported errors when running `make db`:
```
Unable to annotate app/models/installation_config.rb: no implicit conversion of Hash into String  
Unable to annotate app/models/installation_config.rb: no implicit conversion of nil into Array
```

This PR updates the Gemfile and rake configuration to use `annotaterb`
instead.

Fixes #11673

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

Tested locally with the following steps:
1. Run `bundle install` - successfully installed annotaterb 4.20.0
2. Run `RAILS_ENV=development bundle exec rails db:chatwoot_prepare` -
completed without annotation errors
3. Run `RAILS_ENV=development bundle exec rails annotate_rb:models` -
successfully annotated all models including InstallationConfig
4. Verified InstallationConfig model annotations are present and correct

## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] My changes generate no new warnings
- [x] New and existing unit tests pass locally with my changes

* chore: disable worker MemoryHigh throttling in systemd unit (#12871)

- set MemoryHigh to infinity in deployment/chatwoot-worker.1.service so
the worker is throttled only by the existing
    MemoryMax hard limit
- prevents cgroup reclaim from slowing Sidekiq under transient spikes
while still keeping the hard stop at 1.5 GB

* chore: Update translations (#12818)

* fix: revert annotaterb migration due to persistent annotation errors (#12881)

## Description

This PR reverts the migration from the `annotate` gem to `annotaterb`
introduced in PR #12845. The annotation errors reported in #11673
persist with both gems, and the old `annotate` gem handles the errors
more gracefully by continuing to process other models instead of
crashing.

**Testing reveals both gems fail with the same underlying issue:**

**Old annotate gem (3.2.0):**
```
Unable to annotate app/models/installation_config.rb: no implicit conversion of Hash into String
Unable to annotate app/models/installation_config.rb: no implicit conversion of nil into Array
Model files unchanged.
```
(Logs error but continues processing)

**New annotaterb gem (4.20.0):**
```
❯ bundle exec annotaterb models
ruby/3.4.4/lib/ruby/gems/3.4.0/gems/reline-0.3.6/lib/reline/terminfo.rb:2: warning: ruby/3.4.4/lib/ruby/3.4.0/fiddle.rb was loaded from the standard library, but will no longer be part of the default gems starting from Ruby 3.5.0.
You can add fiddle to your Gemfile or gemspec to silence this warning.
Also please contact the author of reline-0.3.6 to request adding fiddle into its gemspec.
Annotating models
bundler: failed to load command: annotaterb (ruby/3.4.4/bin/annotaterb)
ruby/3.4.4/lib/ruby/3.4.0/psych/parser.rb:62:in 'Psych::Parser#_native_parse': no implicit conversion of Hash into String (TypeError)

      _native_parse @handler, yaml, path
                    ^^^^^^^^^^^^^^^^^^^^
        from ruby/3.4.4/lib/ruby/3.4.0/psych/parser.rb:62:in 'Psych::Parser#parse'
        from ruby/3.4.4/lib/ruby/3.4.0/psych.rb:457:in 'Psych.parse_stream'
        from ruby/3.4.4/lib/ruby/3.4.0/psych.rb:401:in 'Psych.parse'
        from ruby/3.4.4/lib/ruby/3.4.0/psych.rb:325:in 'Psych.safe_load'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/activerecord-7.1.5.2/lib/active_record/coders/yaml_column.rb:37:in 'ActiveRecord::Coders::YAMLColumn::SafeCoder#load'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/activerecord-7.1.5.2/lib/active_record/coders/column_serializer.rb:37:in 'ActiveRecord::Coders::ColumnSerializer#load'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/activerecord-7.1.5.2/lib/active_record/type/serialized.rb:22:in 'ActiveRecord::Type::Serialized#deserialize'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/activemodel-7.1.5.2/lib/active_model/attribute.rb:175:in 'ActiveModel::Attribute::FromDatabase#type_cast'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/activemodel-7.1.5.2/lib/active_model/attribute.rb:43:in 'ActiveModel::Attribute#value'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/activemodel-7.1.5.2/lib/active_model/attribute_set.rb:37:in 'block in ActiveModel::AttributeSet#to_hash'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/activesupport-7.1.5.2/lib/active_support/core_ext/enumerable.rb:78:in 'block in Enumerable#index_with'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/activesupport-7.1.5.2/lib/active_support/core_ext/enumerable.rb:78:in 'Array#each'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/activesupport-7.1.5.2/lib/active_support/core_ext/enumerable.rb:78:in 'Enumerable#index_with'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/activemodel-7.1.5.2/lib/active_model/attribute_set.rb:37:in 'ActiveModel::AttributeSet#to_hash'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/activerecord-7.1.5.2/lib/active_record/model_schema.rb:499:in 'ActiveRecord::ModelSchema::ClassMethods#column_defaults'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/annotaterb-4.20.0/lib/annotate_rb/model_annotator/model_wrapper.rb:68:in 'AnnotateRb::ModelAnnotator::ModelWrapper#column_defaults'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/annotaterb-4.20.0/lib/annotate_rb/model_annotator/model_wrapper.rb:139:in 'block in AnnotateRb::ModelAnnotator::ModelWrapper#built_attributes'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/annotaterb-4.20.0/lib/annotate_rb/model_annotator/model_wrapper.rb:136:in 'Array#map'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/annotaterb-4.20.0/lib/annotate_rb/model_annotator/model_wrapper.rb:136:in 'AnnotateRb::ModelAnnotator::ModelWrapper#built_attributes'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/annotaterb-4.20.0/lib/annotate_rb/model_annotator/column_annotation/annotation_builder.rb:15:in 'AnnotateRb::ModelAnnotator::ColumnAnnotation::AnnotationBuilder#build'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/annotaterb-4.20.0/lib/annotate_rb/model_annotator/annotation/annotation_builder.rb:52:in 'block in AnnotateRb::ModelAnnotator::Annotation::AnnotationBuilder::Annotation#columns'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/annotaterb-4.20.0/lib/annotate_rb/model_annotator/annotation/annotation_builder.rb:51:in 'Array#map'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/annotaterb-4.20.0/lib/annotate_rb/model_annotator/annotation/annotation_builder.rb:51:in 'AnnotateRb::ModelAnnotator::Annotation::AnnotationBuilder::Annotation#columns'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/annotaterb-4.20.0/lib/annotate_rb/model_annotator/annotation/annotation_builder.rb:26:in 'AnnotateRb::ModelAnnotator::Annotation::AnnotationBuilder::Annotation#body'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/annotaterb-4.20.0/lib/annotate_rb/model_annotator/annotation/annotation_builder.rb:35:in 'AnnotateRb::ModelAnnotator::Annotation::AnnotationBuilder::Annotation#build'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/annotaterb-4.20.0/lib/annotate_rb/model_annotator/annotation/annotation_builder.rb:71:in 'AnnotateRb::ModelAnnotator::Annotation::AnnotationBuilder#build'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/annotaterb-4.20.0/lib/annotate_rb/model_annotator/project_annotator.rb:43:in 'AnnotateRb::ModelAnnotator::ProjectAnnotator#build_instructions_for_file'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/annotaterb-4.20.0/lib/annotate_rb/model_annotator/project_annotator.rb:17:in 'block in AnnotateRb::ModelAnnotator::ProjectAnnotator#annotate'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/annotaterb-4.20.0/lib/annotate_rb/model_annotator/project_annotator.rb:13:in 'Array#map'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/annotaterb-4.20.0/lib/annotate_rb/model_annotator/project_annotator.rb:13:in 'AnnotateRb::ModelAnnotator::ProjectAnnotator#annotate'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/annotaterb-4.20.0/lib/annotate_rb/model_annotator/annotator.rb:21:in 'AnnotateRb::ModelAnnotator::Annotator#do_annotations'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/annotaterb-4.20.0/lib/annotate_rb/model_annotator/annotator.rb:8:in 'AnnotateRb::ModelAnnotator::Annotator.do_annotations'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/annotaterb-4.20.0/lib/annotate_rb/commands/annotate_models.rb:17:in 'AnnotateRb::Commands::AnnotateModels#call'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/annotaterb-4.20.0/lib/annotate_rb/runner.rb:38:in 'AnnotateRb::Runner#run'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/annotaterb-4.20.0/lib/annotate_rb/runner.rb:11:in 'AnnotateRb::Runner.run'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/annotaterb-4.20.0/exe/annotaterb:18:in '<top (required)>'
        from ruby/3.4.4/bin/annotaterb:25:in 'Kernel#load'
        from ruby/3.4.4/bin/annotaterb:25:in '<top (required)>'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/bundler-2.5.16/lib/bundler/cli/exec.rb:58:in 'Kernel.load'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/bundler-2.5.16/lib/bundler/cli/exec.rb:58:in 'Bundler::CLI::Exec#kernel_load'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/bundler-2.5.16/lib/bundler/cli/exec.rb:23:in 'Bundler::CLI::Exec#run'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/bundler-2.5.16/lib/bundler/cli.rb:455:in 'Bundler::CLI#exec'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/bundler-2.5.16/lib/bundler/vendor/thor/lib/thor/command.rb:28:in 'Bundler::Thor::Command#run'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/bundler-2.5.16/lib/bundler/vendor/thor/lib/thor/invocation.rb:127:in 'Bundler::Thor::Invocation#invoke_command'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/bundler-2.5.16/lib/bundler/vendor/thor/lib/thor.rb:527:in 'Bundler::Thor.dispatch'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/bundler-2.5.16/lib/bundler/cli.rb:35:in 'Bundler::CLI.dispatch'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/bundler-2.5.16/lib/bundler/vendor/thor/lib/thor/base.rb:584:in 'Bundler::Thor::Base::ClassMethods#start'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/bundler-2.5.16/lib/bundler/cli.rb:29:in 'Bundler::CLI.start'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/bundler-2.5.16/exe/bundle:28:in 'block in <top (required)>'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/bundler-2.5.16/lib/bundler/friendly_errors.rb:117:in 'Bundler.with_friendly_errors'
        from ruby/3.4.4/lib/ruby/gems/3.4.0/gems/bundler-2.5.16/exe/bundle:20:in '<top (required)>'
        from ruby/3.4.4/bin/bundle:25:in 'Kernel#load'
        from ruby/3.4.4/bin/bundle:25:in '<main>'


```
(Crashes immediately, stops all processing)

**Root cause:** The `InstallationConfig` model uses YAML serialization
(`serialize :serialized_value, coder: YAML`) on a JSONB database column.
When annotation tools read column defaults, PostgreSQL returns JSONB as
a Hash, but YAML expects a String, causing the type error.

The migration to annotaterb doesn't solve the problem - both gems
encounter the same error. The old gem is preferable as it continues
working despite the error.

Reverts #12845
Related to #11673

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

1. Reverted commit 559d1b657
2. Ran `bundle install` to reinstall annotate gem v3.2.0
3. Ran `RAILS_ENV=development bundle exec annotate` 
- Result: Logs errors for InstallationConfig but completes successfully
4. Re-applied the annotaterb changes and tested `bundle exec annotaterb
models`
   - Result: Crashes with full stack trace and stops processing

## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] My changes generate no new warnings
- [x] New and existing unit tests pass locally with my changes


---
*Edited to truncate environment-specific info from error dump*

* chore: Hide assistant switcher on paywall screen (#12875)

* feat: Assignment service (v2) (#12320)

## Linear Link

 
## Description

This PR introduces a new robust auto-assignment system for conversations
in Chatwoot. The system replaces the existing round-robin assignment
with a more sophisticated service-based architecture that supports
multiple assignment strategies, rate limiting, and Enterprise features
like capacity-based assignment and balanced distribution.

## Type of change

- [ ] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

- Unit test cases
- Test conversations getting assigned on status change to open
- Test the job directly via rails console

## Checklist:

- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

<!-- CURSOR_SUMMARY -->
---

> [!NOTE]
> Adds a new service-based auto-assignment system with scheduled jobs,
rate limiting, enterprise capacity/balanced selection, and wiring via
inbox/handler; includes Redis helpers and comprehensive tests.
> 
> - **Auto-assignment v2 (core services)**:
> - Add `AutoAssignment::AssignmentService` with bulk assignment,
configurable conversation priority, RR selection, and per-agent rate
limiting via `AutoAssignment::RateLimiter`.
>   - Add `AutoAssignment::RoundRobinSelector` for agent selection.
> - **Jobs & scheduling**:
> - Add `AutoAssignment::AssignmentJob` (per-inbox bulk assign;
env-based limit) and `AutoAssignment::PeriodicAssignmentJob` (batch over
accounts/inboxes).
> - Schedule periodic run in `config/schedule.yml`
(`periodic_assignment_job`).
> - **Model/concerns wiring**:
> - Include `InboxAgentAvailability` in `Inbox`; add
`Inbox#auto_assignment_v2_enabled?`.
> - Update `AutoAssignmentHandler` to trigger v2 job when
`auto_assignment_v2_enabled?`, else fallback to legacy.
> - **Enterprise extensions**:
> - Add `Enterprise::InboxAgentAvailability` (capacity-aware filtering)
and `Enterprise::Concerns::Inbox` association `inbox_capacity_limits`.
> - Extend service via `Enterprise::AutoAssignment::AssignmentService`
(policy-driven config, capacity filtering, exclusion rules) and add
selectors/services: `BalancedSelector`, `CapacityService`.
> - **Infrastructure**:
> - Enhance `Redis::Alfred` with `expire`, key scan/count, and extended
ZSET helpers (`zadd`, `zcount`, `zcard`, `zrangebyscore`).
> - **Tests**:
> - Add specs for jobs, core service, rate limiter, RR selector, and
enterprise features (capacity, balanced selection, exclusions).
> 
> <sup>Written by [Cursor
Bugbot](https://cursor.com/dashboard?tab=bugbot) for commit
0ebe187c8aea73765b0122a44b18d6f465c2477f. This will update automatically
on new commits. Configure
[here](https://cursor.com/dashboard?tab=bugbot).</sup>
<!-- /CURSOR_SUMMARY -->

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>

* fix: Change contact_inboxes.source_id to text column (#12882)

## Description

Fixes CW-5961 where IMAP email processing failed with
`ActiveRecord::RecordInvalid: Validation failed: Source is too long
(maximum is 255 characters)` error.

This changes the `contact_inboxes.source_id` column from `string` (255
character limit) to `text` (unlimited) to accommodate long email message
IDs that were causing validation failures.

Fixes CW-5961

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

- Added spec test validating `source_id` values longer than 255
characters (300 chars)
- All existing `contact_inbox_spec.rb` tests pass (7 examples, 0
failures)
- Migration applied successfully with reversible up/down methods
- Verified `source_id` column type changed to `text` with `null: false`
constraint preserved

## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes

* feat: allow configuring attachment upload limit (#12835)

## Summary
- add a configurable MAXIMUM_FILE_UPLOAD_SIZE installation setting and
surface it through super admin and global config payloads
- apply the configurable limit to attachment validations and shared
upload helpers on dashboard and widget
- introduce a reusable helper with unit tests for parsing the limit and
extend attachment specs for configurability


------
[Codex
Task](https://chatgpt.com/codex/tasks/task_e_6912644786b08326bc8dee9401af6d0a)

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>

* feat: Customizable webhook timeout configuration (#12777)

## Summary
- Ability to configure the webhook timeout for Chatwoot self hosted
installations

fixes: https://github.com/chatwoot/chatwoot/issues/12754

* feat: Control the allowed login methods via Super Admin (#12892)

- Control the allowed authentication methods for a chatwoot installation
via super admin configs. [SAML, Google Auth etc]
------
[Codex
Task](https://chatgpt.com/codex/tasks/task_e_6917d503b6e48326a261672c1de91462)

---------

Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>

* chore: Update translations (#12876)

* feat: Backend - Companies API endpoint with pagination and search (#12840)

## Description

Adds API endpoint to list companies with pagination, search, and
sorting.

Fixes
https://linear.app/chatwoot/issue/CW-5930/add-backend-routes-to-get-companies-result
Parent issue:
https://linear.app/chatwoot/issue/CW-5928/add-companies-tab-to-dashboard

## Type of change

- [x] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

Added comprehensive specs to
`spec/enterprise/controllers/api/v1/accounts/companies_controller_spec.rb`:
- Pagination (25 per page, multiple pages)
- Search by name and domain (case-insensitive)
- Counter cache for contacts_count
- Account scoping
- Authorization

To reproduce:
```bash
bundle exec rspec spec/enterprise/controllers/api/v1/accounts/companies_controller_spec.rb
bundle exec rubocop enterprise/app/controllers/api/v1/accounts/companies_controller.rb
```

## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Sojan Jose <sojan@pepalo.com>

* feat: Companies page (#12842)

# Pull Request Template

## Description

This PR introduces a new Companies section in the Chatwoot dashboard. It
lists all companies associated with the account and includes features
such as **search**, **sorting**, and **pagination** to enable easier
navigation and efficient management.

Fixes
https://linear.app/chatwoot/issue/CW-5928/add-companies-tab-to-dashboard

## Type of change

- [x] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

### Screenshot
<img width="1619" height="1200" alt="image"
src="https://github.com/user-attachments/assets/21f0a666-c3d6-4dec-bd02-1e38e0cd9542"
/>



## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Vinay Keerthi <11478411+stonecharioteer@users.noreply.github.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>

* feat: Add Amazon SES inbound email support (#12893)

## Summary
- add AWS ActionMailbox SES gems
- document SES as incoming email provider
- note SES option in configuration

## Testing
- `bundle exec rubocop config/initializers/mailer.rb
config/environments/production.rb Gemfile`


------
[Codex
Task](https://chatgpt.com/codex/tasks/task_e_68bbb7d482288326b8f04bb795af0322)

---------

Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Vinay Keerthi <11478411+stonecharioteer@users.noreply.github.com>

* feat: hide email forwarding address if INBOUND_EMAIL_DOMAIN is not configured (#12768)

#### Summary

- Improved email inbox setup flow to handle cases where inbound email
forwarding is not configured on the installation
- Added conditional display of email forwarding address based on
MAILER_INBOUND_EMAIL_DOMAIN environment variable availability
- Enhanced user messaging to guide users toward configuring SMTP/IMAP
settings when forwarding is unavailable

#### Changes

**Backend (app/views/api/v1/models/_inbox.json.jbuilder)**
- Added forwarding_enabled boolean flag to inbox API response based on
MAILER_INBOUND_EMAIL_DOMAIN presence
- Made forward_to_email conditional - only included when forwarding is
enabled

  **Frontend - Inbox Creation Flow**
- Created new EmailInboxFinish.vue component to handle email inbox setup
completion
  - Shows different messages based on whether forwarding is enabled:
- With forwarding: displays forwarding address and encourages SMTP/IMAP
configuration
- Without forwarding: warns that SMTP/IMAP configuration is required for
emails to be processed
- Added link to configuration page for easy access to SMTP/IMAP settings

<img width="988" height="312" alt="Screenshot 2025-11-18 at 3 27 27 PM"
src="https://github.com/user-attachments/assets/928aff78-df73-49fa-9a26-dbbd1297b26a"
/>

<img width="765" height="489" alt="Screenshot 2025-11-18 at 3 24 46 PM"
src="https://github.com/user-attachments/assets/6a182c7d-087f-4e88-92a5-30f147a567a7"
/>


Fixes
https://linear.app/chatwoot/issue/CW-5881/hide-forwaring-email-section-if-inbound-email-domain-is-not-configured


## Type of change

- [x] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

- Tested locally

## Checklist:

- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Pranav <pranav@chatwoot.com>

* feat: APIs to assign agents_bots as assignee in conversations (#12836)

## Summary
- add an assignee_agent_bot_id column as an initital step to prototype
this before fully switching to polymorphic assignee
- update assignment APIs and conversation list / show endpoints to
reflect assignee as agent bot
- ensure webhook payloads contains agent bot assignee


[Codex
Task](https://chatgpt.com/codex/tasks/task_e_6912833377e48326b6641b9eee32d50f)

---------

Co-authored-by: Pranav <pranav@chatwoot.com>

* Bump version to 4.8.0

* chore: remove migration

---------

Signed-off-by: dependabot[bot] <support@github.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Chatwoot Bot <92152627+chatwoot-bot@users.noreply.github.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Sojan Jose <sojan@pepalo.com>
Co-authored-by: dependabot[bot] <49699333+dependabot[bot]@users.noreply.github.com>
Co-authored-by: Muhsin <muhsinkeramam@gmail.com>
Co-authored-by: Vinay Keerthi <11478411+stonecharioteer@users.noreply.github.com>
Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Tanmay Deep Sharma <32020192+tds-1@users.noreply.github.com>
Co-authored-by: Lê Nam Khánh <55955273+khanhkhanhlele@users.noreply.github.com>
2025-11-19 16:25:58 -03:00

769 lines
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This file contains ambiguous Unicode characters

This file contains Unicode characters that might be confused with other characters. If you think that this is intentional, you can safely ignore this warning. Use the Escape button to reveal them.

{
"PROFILE_SETTINGS": {
"LINK": "Impostazioni Profilo",
"TITLE": "Impostazioni Profilo",
"BTN_TEXT": "Aggiorna Profilo",
"DELETE_AVATAR": "Elimina Avatar",
"AVATAR_DELETE_SUCCESS": "L'avatar è stato eliminato con successo",
"AVATAR_DELETE_FAILED": "C'è un errore durante l'eliminazione dell'avatar, si prega di riprovare",
"UPDATE_SUCCESS": "Il tuo profilo è stato aggiornato con successo",
"PASSWORD_UPDATE_SUCCESS": "La tua password è stata modificata con successo",
"AFTER_EMAIL_CHANGED": "Il tuo profilo è stato aggiornato correttamente, effettua nuovamente l'accesso visto che le credenziali di accesso sono state modificate",
"FORM": {
"PICTURE": "Immagine del Profilo",
"AVATAR": "Immagine del Profilo",
"ERROR": "Correggi gli errori del modulo",
"REMOVE_IMAGE": "Rimuovi",
"UPLOAD_IMAGE": "Carica immagine",
"UPDATE_IMAGE": "Aggiorna immagine",
"PROFILE_SECTION": {
"TITLE": "Profilo",
"NOTE": "Il tuo indirizzo email è la tua identità e viene utilizzato per l'accesso."
},
"SEND_MESSAGE": {
"TITLE": "Tasto per inviare messaggi",
"NOTE": "Puoi selezionare un tasto di scelta rapida (Invio o Cmd/Ctrl+Invio) in base alle tue preferenze di scrittura.",
"UPDATE_SUCCESS": "Impostazioni aggiornate con successo",
"CARD": {
"ENTER_KEY": {
"HEADING": "Invio (↵)",
"CONTENT": "Invia messaggi premendo il tasto Invio invece di fare clic sul pulsante Invia."
},
"CMD_ENTER_KEY": {
"HEADING": "Cmd/Ctrl + Invio (⌘ + ↵)",
"CONTENT": "Invia messaggi premendo Cmd/Ctrl + Invio invece di dover cliccare sul pulsante Invia."
}
}
},
"INTERFACE_SECTION": {
"TITLE": "Interfaccia",
"NOTE": "Personalizza l'aspetto della tua dashboard.",
"FONT_SIZE": {
"TITLE": "Grandezza font",
"NOTE": "Regola la dimensione del testo sulla dashboard in base alle tue preferenze.",
"UPDATE_SUCCESS": "Le impostazioni del font sono state aggiornate con successo",
"UPDATE_ERROR": "C'è stato un errore durante l'aggiornamento del font, si prega di riprovare",
"OPTIONS": {
"SMALLER": "Più piccolo",
"SMALL": "Piccolo",
"DEFAULT": "Predefinito",
"LARGE": "Grande",
"LARGER": "Più Grande",
"EXTRA_LARGE": "Molto Grande"
}
},
"LANGUAGE": {
"TITLE": "Lingua Preferita",
"NOTE": "Scegli la lingua che vuoi utilizzare.",
"UPDATE_SUCCESS": "Le impostazioni della lingua sono state aggiornate con successo",
"UPDATE_ERROR": "C'è stato un errore durante l'aggiornamento della lingua, si prega di riprovare",
"USE_ACCOUNT_DEFAULT": "Predefinita account"
}
},
"MESSAGE_SIGNATURE_SECTION": {
"TITLE": "Firma del messaggio",
"NOTE": "Crea una firma di messaggio univoca da visualizzare alla fine di ogni messaggio che invii da qualsiasi Inbox. È anche possibile includere un'immagine inline, che è supportata in live-chat, e-mail e API.",
"BTN_TEXT": "Salva firma del messaggio",
"API_ERROR": "Impossibile salvare la firma! Riprova",
"API_SUCCESS": "Firma salvata con successo",
"IMAGE_UPLOAD_ERROR": "Impossibile caricare l'immagine! Riprova",
"IMAGE_UPLOAD_SUCCESS": "Immagine aggiunta con successo. Clicca su Salva per salvare la firma",
"IMAGE_UPLOAD_SIZE_ERROR": "La dimensione dell'immagine deve essere inferiore a {size}MB"
},
"MESSAGE_SIGNATURE": {
"LABEL": "Firma del messaggio",
"ERROR": "La firma del messaggio non può essere vuota",
"PLACEHOLDER": "Inserisci qui la firma del tuo messaggio personale."
},
"PASSWORD_SECTION": {
"TITLE": "Password",
"NOTE": "Aggiornare la tua password reimposterà i tuoi accessi in più dispositivi.",
"BTN_TEXT": "Cambia password"
},
"SECURITY_SECTION": {
"TITLE": "Sicurezza",
"NOTE": "Gestisci funzionalità di sicurezza aggiuntive per il tuo account.",
"MFA_BUTTON": "Gestisci Autenticazione A Due Fattori"
},
"ACCESS_TOKEN": {
"TITLE": "Token di accesso",
"NOTE": "Questo token può essere usato se stai costruendo un'integrazione basata su API",
"COPY": "Copia",
"RESET": "Reset",
"CONFIRM_RESET": "Sei sicuro?",
"CONFIRM_HINT": "Clicca di nuovo per confermare",
"RESET_SUCCESS": "Token di accesso rigenerato correttamente",
"RESET_ERROR": "Impossibile rigenerare il token di accesso. Riprova"
},
"AUDIO_NOTIFICATIONS_SECTION": {
"TITLE": "Avvisi Audio",
"NOTE": "Abilita gli avvisi audio nella dashboard per nuovi messaggi e conversazioni.",
"PLAY": "Riproduci suono",
"ALERT_TYPES": {
"NONE": "Nessuno",
"MINE": "Assegnate",
"ALL": "Tutti",
"ASSIGNED": "Le conversazioni assegnate a me",
"UNASSIGNED": "Conversazioni non assegnate",
"NOTME": "Conversazioni aperte assegnate ad altri"
},
"ALERT_COMBINATIONS": {
"NONE": "Non hai selezionato nessuna opzione, non riceverai alcun avviso audio.",
"ASSIGNED": "Riceverai avvisi per le conversazioni assegnate a te.",
"UNASSIGNED": "Riceverai avvisi per qualsiasi conversazione non assegnata.",
"NOTME": "Riceverai avvisi per le conversazioni assegnate ad altri.",
"ASSIGNED+UNASSIGNED": "Riceverai avvisi per le conversazioni assegnate a te e per quelle non risposte.",
"ASSIGNED+NOTME": "Riceverai avvisi per le conversazioni assegnate a te e agli altri, ma non per quelle non assegnate.",
"NOTME+UNASSIGNED": "Riceverai avvisi per conversazioni non risposte e per quelle assegnate ad altri.",
"ASSIGNED+NOTME+UNASSIGNED": "Riceverai avvisi per tutte le conversazioni."
},
"ALERT_TYPE": {
"TITLE": "Eventi di avviso per le conversazioni",
"NONE": "Nessuno",
"ASSIGNED": "Conversazioni Assegnate",
"ALL_CONVERSATIONS": "Tutte le Conversazioni"
},
"DEFAULT_TONE": {
"TITLE": "Tono avviso:"
},
"CONDITIONS": {
"TITLE": "Condizioni di avviso:",
"CONDITION_ONE": "Invia avvisi audio solo se la finestra del browser non è attiva",
"CONDITION_TWO": "Invia avvisi ogni 30s fino alla lettura di tutte le conversazioni assegnate"
},
"SOUND_PERMISSION_ERROR": "La riproduzione automatica è disabilitata nel tuo browser. Per sentire gli avvisi automaticamente, abilita i permessi audio nelle impostazioni del tuo browser o interagisci con la pagina.",
"READ_MORE": "Leggi di più"
},
"EMAIL_NOTIFICATIONS_SECTION": {
"TITLE": "Notifiche email",
"NOTE": "Aggiorna qui le tue preferenze di notifica email",
"CONVERSATION_ASSIGNMENT": "Invia notifiche email quando viene assegnata una conversazione a me",
"CONVERSATION_CREATION": "Invia notifiche email quando viene creata una nuova conversazione",
"CONVERSATION_MENTION": "Invia notifiche email quando sei menzionato in una conversazione",
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "Invia notifiche email quando viene creato un nuovo messaggio in una conversazione assegnata",
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Invia notifiche email quando un nuovo messaggio viene creato in una conversazione partecipata",
"SLA_MISSED_FIRST_RESPONSE": "Invia notifiche email quando una conversazione manca il tempo di risposta SLA",
"SLA_MISSED_NEXT_RESPONSE": "Invia notifiche email quando una conversazione manca il tempo di prossima risposta SLA",
"SLA_MISSED_RESOLUTION": "Invia notifiche email quando una conversazione manca il tempo di risoluzione SLA"
},
"NOTIFICATIONS": {
"TITLE": "Preferenze di notifica",
"TYPE_TITLE": "Tipo di notifica",
"EMAIL": "Email",
"PUSH": "Notifica push",
"TYPES": {
"CONVERSATION_CREATED": "Una nuova conversazione è stata creata",
"CONVERSATION_ASSIGNED": "Una conversazione ti viene assegnata",
"CONVERSATION_MENTION": "Vieni menzionato in una conversazione",
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "Un nuovo messaggio è stato creato in una conversazione assegnata",
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Un nuovo messaggio è stato creato in una conversazione partecipata",
"SLA_MISSED_FIRST_RESPONSE": "Una conversazione manca il tempo di prima risposta SLA",
"SLA_MISSED_NEXT_RESPONSE": "Una conversazione manca il tempo di risposta successiva SLA",
"SLA_MISSED_RESOLUTION": "Una conversazione manca il tempo di risoluzione SLA"
},
"BROWSER_PERMISSION": "Abilita le notifiche push per il browser in modo da poterle ricevere"
},
"API": {
"UPDATE_SUCCESS": "Le preferenze per le notifiche sono state aggiornate con successo",
"UPDATE_ERROR": "C'è stato un errore durante l'aggiornamento delle preferenze, si prega di riprovare"
},
"PUSH_NOTIFICATIONS_SECTION": {
"TITLE": "Notifiche Push",
"NOTE": "Aggiorna qui le tue preferenze di notifiche push",
"CONVERSATION_ASSIGNMENT": "Invia notifiche push quando una conversazione mi viene assegnata",
"CONVERSATION_CREATION": "Invia notifiche push quando viene creata una nuova conversazione",
"CONVERSATION_MENTION": "Invia notifiche push quando sei menzionato in una conversazione",
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "Invia notifiche push quando viene creato un nuovo messaggio in una conversazione assegnata",
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Invia notifiche push quando viene creato un nuovo messaggio in una conversazione partecipata",
"HAS_ENABLED_PUSH": "Hai abilitato notifiche push per questo browser.",
"REQUEST_PUSH": "Abilita notifiche push",
"SLA_MISSED_FIRST_RESPONSE": "Invia notifiche push quando una conversazione manca il tempo di prima risposta SLA",
"SLA_MISSED_NEXT_RESPONSE": "Invia notifiche push quando una conversazione manca il tempo di risposta successiva SLA",
"SLA_MISSED_RESOLUTION": "Invia notifiche push quando una conversazione manca il tempo di risoluzione SLA"
},
"PROFILE_IMAGE": {
"LABEL": "Immagine del Profilo"
},
"NAME": {
"LABEL": "Il tuo nome completo",
"ERROR": "Inserisci un nome completo valido",
"PLACEHOLDER": "Inserisci il tuo nome completo"
},
"DISPLAY_NAME": {
"LABEL": "Nome visualizzato",
"ERROR": "Inserisci un nome visualizzato valido",
"PLACEHOLDER": "Inserisci un nome visualizzato, questo verrà mostrato nelle conversazioni"
},
"AVAILABILITY": {
"LABEL": "Disponibilità",
"STATUS": {
"ONLINE": "Online",
"BUSY": "Occupato",
"OFFLINE": "Offline"
},
"SET_AVAILABILITY_SUCCESS": "Disponibilità impostata correttamente",
"SET_AVAILABILITY_ERROR": "Impossibile impostare la disponibilità, riprova",
"IMPERSONATING_ERROR": "Impossibile modificare la disponibilità durante l'impersonazione di un utente"
},
"EMAIL": {
"LABEL": "Il tuo indirizzo email",
"ERROR": "Inserisci un indirizzo email valido",
"PLACEHOLDER": "Inserisci il tuo indirizzo email, questo verrà mostrato nelle conversazioni"
},
"CURRENT_PASSWORD": {
"LABEL": "Password attuale",
"ERROR": "Inserisci la password attuale",
"PLACEHOLDER": "Inserisci la password attuale"
},
"PASSWORD": {
"LABEL": "Nuova password",
"ERROR": "Inserisci una password di lunghezza 6 o più",
"PLACEHOLDER": "Inserisci una nuova password"
},
"PASSWORD_CONFIRMATION": {
"LABEL": "Conferma nuova password",
"ERROR": "La password di conferma deve corrispondere alla password",
"PLACEHOLDER": "Inserisci nuovamente la nuova password"
}
}
},
"SIDEBAR_ITEMS": {
"CHANGE_AVAILABILITY_STATUS": "Cambia",
"CHANGE_ACCOUNTS": "Cambia account",
"SWITCH_ACCOUNT": "Cambia account",
"CONTACT_SUPPORT": "Contatta il supporto",
"SELECTOR_SUBTITLE": "Seleziona un account dall'elenco",
"PROFILE_SETTINGS": "Impostazioni profilo",
"KEYBOARD_SHORTCUTS": "Scorciatoie da tastiera",
"APPEARANCE": "Personalizza aspetto",
"SUPER_ADMIN_CONSOLE": "Console SuperAdmin",
"DOCS": "Leggi la documentazione",
"CHANGELOG": "Changelog",
"LOGOUT": "Disconnetti"
},
"APP_GLOBAL": {
"TRIAL_MESSAGE": "giorni di prova rimanenti.",
"TRAIL_BUTTON": "Acquista Ora",
"DELETED_USER": "Utente Eliminato",
"EMAIL_VERIFICATION_PENDING": "Sembra che tu non abbia ancora verificato il tuo indirizzo email. Controlla la tua casella di posta per l'email di verifica.",
"RESEND_VERIFICATION_MAIL": "Invia nuovamente email di verifica",
"EMAIL_VERIFICATION_SENT": "L'email di verifica è stata inviata. Controlla la tua casella di posta.",
"ACCOUNT_SUSPENDED": {
"TITLE": "Account Sospeso",
"MESSAGE": "Il tuo account è sospeso. Contatta il team di supporto per ulteriori informazioni."
},
"NO_ACCOUNTS": {
"TITLE": "Nessun account trovato",
"MESSAGE_CLOUD": "Non fai parte di nessun account al momento. Se pensi che sia un errore, contatta il nostro team di supporto.",
"MESSAGE_SELF_HOSTED": "Non fai parte di nessun account al momento. Per favore contatta il tuo amministratore.",
"LOGOUT": "Disconnetti"
}
},
"COMPONENTS": {
"CODE": {
"BUTTON_TEXT": "Copia",
"CODEPEN": "Apri in CodePen",
"COPY_SUCCESSFUL": "Copiato negli appunti"
},
"SHOW_MORE_BLOCK": {
"SHOW_MORE": "Mostra di più",
"SHOW_LESS": "Mostra meno"
},
"FILE_BUBBLE": {
"DOWNLOAD": "Scarica",
"UPLOADING": "Caricamento...",
"INSTAGRAM_STORY_UNAVAILABLE": "Questa storia non è più disponibile."
},
"LOCATION_BUBBLE": {
"SEE_ON_MAP": "Vedi sulla mappa"
},
"FORM_BUBBLE": {
"SUBMIT": "Invia"
},
"MEDIA": {
"IMAGE_UNAVAILABLE": "Questa immagine non è più disponibile.",
"LOADING_FAILED": "Caricamento non riuscito"
}
},
"CONFIRM_EMAIL": "Verifica...",
"SETTINGS": {
"INBOXES": {
"NEW_INBOX": "Aggiungi Inbox"
}
},
"SIDEBAR": {
"NO_ITEMS": "Nessun elemento",
"CURRENTLY_VIEWING_ACCOUNT": "Visualizzazione attuale:",
"SWITCH": "Cambia",
"INBOX_VIEW": "Vista Inbox",
"CONVERSATIONS": "Conversazioni",
"INBOX": "La mia Inbox",
"ALL_CONVERSATIONS": "Tutte le Conversazioni",
"MENTIONED_CONVERSATIONS": "Menzioni",
"PARTICIPATING_CONVERSATIONS": "Partecipate",
"UNATTENDED_CONVERSATIONS": "Non partecipate",
"REPORTS": "Report",
"SETTINGS": "Impostazioni",
"CONTACTS": "Contatti",
"ACTIVE": "Attivi",
"CAPTAIN": "Captain",
"CAPTAIN_ASSISTANTS": "Assistenti",
"CAPTAIN_DOCUMENTS": "Documenti",
"CAPTAIN_RESPONSES": "FAQ",
"CAPTAIN_TOOLS": "Strumenti",
"CAPTAIN_SCENARIOS": "Scenari",
"CAPTAIN_PLAYGROUND": "Playground",
"CAPTAIN_INBOXES": "Inbox",
"CAPTAIN_SETTINGS": "Impostazioni",
"HOME": "Home",
"AGENTS": "Operatori",
"AGENT_BOTS": "Bots",
"AUDIT_LOGS": "Audit Logs",
"INBOXES": "Inbox",
"NOTIFICATIONS": "Notifiche",
"CANNED_RESPONSES": "Risposte Predefinite",
"INTEGRATIONS": "Integrazioni",
"PROFILE_SETTINGS": "Impostazioni Profilo",
"ACCOUNT_SETTINGS": "Impostazioni Account",
"APPLICATIONS": "Applicazioni",
"LABELS": "Etichette",
"CUSTOM_ATTRIBUTES": "Attributi Personalizzati",
"AUTOMATION": "Automazioni",
"MACROS": "Macro",
"TEAMS": "Team",
"BILLING": "Fatturazione",
"CUSTOM_VIEWS_FOLDER": "Cartelle",
"CUSTOM_VIEWS_SEGMENTS": "Segmenti",
"ALL_CONTACTS": "Tutti i Contatti",
"TAGGED_WITH": "Etichettato con",
"NEW_LABEL": "Nuova etichetta",
"NEW_TEAM": "Nuovo team",
"NEW_INBOX": "Nuova Inbox",
"REPORTS_CONVERSATION": "Conversazioni",
"CSAT": "CSAT",
"LIVE_CHAT": "Live Chat",
"SMS": "SMS",
"WHATSAPP": "WhatsApp",
"CAMPAIGNS": "Campagne",
"ONGOING": "In corso",
"ONE_OFF": "Una-tantum",
"REPORTS_SLA": "SLA",
"REPORTS_BOT": "Bot",
"REPORTS_AGENT": "Operatori",
"REPORTS_LABEL": "Etichette",
"REPORTS_INBOX": "Inbox",
"REPORTS_TEAM": "Team",
"AGENT_ASSIGNMENT": "Assegnazione Operatori",
"SET_AVAILABILITY_TITLE": "Impostati come",
"SET_YOUR_AVAILABILITY": "Imposta la tua disponibilità",
"SLA": "SLA",
"CUSTOM_ROLES": "Ruoli Personalizzati",
"BETA": "Beta",
"REPORTS_OVERVIEW": "Panoramica",
"REAUTHORIZE": "La tua connessione alla Inbox è scaduta, ricollegati per continuare a ricevere e inviare messaggi",
"HELP_CENTER": {
"TITLE": "Help Center",
"ARTICLES": "Articoli",
"CATEGORIES": "Categorie",
"LOCALES": "Lingue",
"SETTINGS": "Impostazioni"
},
"CHANNELS": "Canali",
"SET_AUTO_OFFLINE": {
"TEXT": "Imposta offline automaticamente",
"INFO_TEXT": "Consenti al sistema di impostarti automaticamente offline quando non utilizzi l'app o la dashboard.",
"INFO_SHORT": "Imposta automaticamente offline quando non stai usando l'app."
},
"DOCS": "Leggi i documenti",
"SECURITY": "Sicurezza"
},
"BILLING_SETTINGS": {
"TITLE": "Fatturazione",
"DESCRIPTION": "Gestisci qui il tuo abbonamento, aggiorna il tuo piano e ottieni di più per il tuo team.",
"CURRENT_PLAN": {
"TITLE": "Piano attuale",
"PLAN_NOTE": "Sei attualmente abbonato al piano **{plan}** con **{quantity}** licenze",
"SEAT_COUNT": "Numero di seat",
"RENEWS_ON": "Si rinnova il"
},
"VIEW_PRICING": "Visualizza Prezzi",
"MANAGE_SUBSCRIPTION": {
"TITLE": "Gestisci il tuo abbonamento",
"DESCRIPTION": "Visualizza le tue fatture precedenti, modifica i tuoi dati di fatturazione o annulla il tuo abbonamento.",
"BUTTON_TXT": "Vai al portale di fatturazione"
},
"CAPTAIN": {
"TITLE": "Captain",
"DESCRIPTION": "Gestisci utilizzo e crediti per Captain AI.",
"BUTTON_TXT": "Acquista più crediti",
"DOCUMENTS": "Documenti",
"RESPONSES": "Risposte",
"UPGRADE": "Captain non è disponibile sul piano gratuito, aggiorna ora per ottenere l'accesso agli assistenti, copilot e altro ancora."
},
"CHAT_WITH_US": {
"TITLE": "Hai bisogno di aiuto?",
"DESCRIPTION": "Hai qualche problema di fatturazione? Siamo qui per aiutarti.",
"BUTTON_TXT": "Chatta con noi"
},
"NO_BILLING_USER": "Il tuo account di fatturazione è in fase di configurazione. Per favore aggiorna la pagina e riprova."
},
"SECURITY_SETTINGS": {
"TITLE": "Sicurezza",
"DESCRIPTION": "Gestisci le impostazioni di sicurezza del tuo account.",
"LINK_TEXT": "Ulteriori informazioni su SAML SSO",
"SAML": {
"TITLE": "SAML SSO",
"NOTE": "Configura SAML single sign-on per il tuo account. Gli utenti si autenticeranno tramite il tuo provider di identità invece di utilizzare email/password.",
"ACS_URL": {
"LABEL": "URL ACS",
"TOOLTIP": "URL Assertion Consumer Service - Configura questo URL nel tuo IdP come destinazione per le risposte SAML"
},
"SSO_URL": {
"LABEL": "URL SSO",
"HELP": "L'URL dove verranno inviate le richieste di autenticazione SAML",
"PLACEHOLDER": "https://your-idp.com/saml/sso"
},
"CERTIFICATE": {
"LABEL": "Certificato di firma in formato PEM",
"HELP": "Il certificato pubblico del provider di identità utilizzato per verificare le risposte SAML",
"PLACEHOLDER": "-----BEGIN CERTIFICATE-----\nMIIC..."
},
"FINGERPRINT": {
"LABEL": "Fingerprint",
"TOOLTIP": "Fingerprint SHA-1 del certificato — utilizzala per verificare il certificato nella configurazione del tuo IdP"
},
"COPY_SUCCESS": "Copiato negli appunti",
"SP_ENTITY_ID": {
"LABEL": "SP Entity ID",
"HELP": "Identificatore univoco per questa applicazione come Service Provider (generato automaticamente).",
"TOOLTIP": "Identificatore univoco di Chatwoot come Service Provider — configuralo nelle impostazioni del tuo IdP"
},
"IDP_ENTITY_ID": {
"LABEL": "Identity Provider Entity ID",
"HELP": "Identificatore univoco del tuo Identity Provider (di solito presente nella configurazione dell’IdP)",
"PLACEHOLDER": "https://your-idp.com/saml"
},
"UPDATE_BUTTON": "Aggiorna Impostazioni SAML",
"API": {
"SUCCESS": "Impostazioni SAML aggiornate correttamente",
"ERROR": "Impossibile aggiornare le impostazioni SAML",
"ERROR_LOADING": "Impossibile caricare le impostazioni SAML",
"DISABLED": "Impostazioni SAML disabilitate correttamente"
},
"VALIDATION": {
"REQUIRED_FIELDS": "SSO URL, Identity Provider Entity ID e Certificate sono campi obbligatori",
"SSO_URL_ERROR": "Inserisci un URL SSO valido",
"CERTIFICATE_ERROR": "Certificato richiesto",
"IDP_ENTITY_ID_ERROR": "Identity Provider Entity ID è richiesto"
},
"ENTERPRISE_PAYWALL": {
"AVAILABLE_ON": "La funzionalità SAML SSO è disponibile solo nei piani Enterprise.",
"UPGRADE_PROMPT": "Passa a un piano Enterprise per accedere a SAML single sign-on e ad altre funzionalità di sicurezza avanzate.",
"ASK_ADMIN": "Contatta il tuo amministratore per l'aggiornamento."
},
"PAYWALL": {
"TITLE": "Aggiorna per abilitare SAML SSO",
"AVAILABLE_ON": "La funzionalità SAML SSO è disponibile solo nei piani Enterprise.",
"UPGRADE_PROMPT": "Aggiorna il tuo piano per ottenere l'accesso a SAML single sign-on e altre funzionalità avanzate.",
"UPGRADE_NOW": "Aggiorna ora",
"CANCEL_ANYTIME": "Puoi modificare o annullare il tuo piano in qualsiasi momento"
},
"ATTRIBUTE_MAPPING": {
"TITLE": "Impostazioni Attributi SAML",
"DESCRIPTION": "I seguenti mapping degli attributi devono essere configurati nel tuo Identity Provider"
},
"INFO_SECTION": {
"TITLE": "Informazioni sul Service Provider",
"TOOLTIP": "Copia questi valori e configurali nel tuo Identity Provider per stabilire la connessione SAML"
}
}
},
"CREATE_ACCOUNT": {
"NO_ACCOUNT_WARNING": "Uh oh! Non abbiamo trovato alcun account Chatwoot. Si prega di creare un nuovo account per continuare.",
"NEW_ACCOUNT": "Nuovo account",
"SELECTOR_SUBTITLE": "Crea un nuovo account",
"API": {
"SUCCESS_MESSAGE": "Account creato con successo",
"EXIST_MESSAGE": "Account già esistente",
"ERROR_MESSAGE": "Impossibile connettersi al server Woot, riprova più tardi"
},
"FORM": {
"NAME": {
"LABEL": "Nome Azienda",
"PLACEHOLDER": "Wayne Enterprises"
},
"SUBMIT": "Invia",
"CANCEL": "Annulla"
}
},
"KEYBOARD_SHORTCUTS": {
"TOGGLE_MODAL": "View all shortcuts",
"TITLE": {
"OPEN_CONVERSATION": "Apri conversazione",
"RESOLVE_AND_NEXT": "Risolvi e vai alla prossima",
"NAVIGATE_DROPDOWN": "Naviga con gli elementi a discesa",
"RESOLVE_CONVERSATION": "Risolvi Conversazione",
"GO_TO_CONVERSATION_DASHBOARD": "Vai alla Dashboard Conversazioni",
"ADD_ATTACHMENT": "Aggiungi allegato",
"GO_TO_CONTACTS_DASHBOARD": "Vai alla Dashboard Contatti",
"TOGGLE_SIDEBAR": "Attiva/Disattiva barra laterale",
"GO_TO_REPORTS_SIDEBAR": "Vai alla barra laterale dei Report",
"MOVE_TO_NEXT_TAB": "Vai alla scheda successiva nell'elenco delle conversazioni",
"GO_TO_SETTINGS": "Vai alle Impostazioni",
"SWITCH_TO_PRIVATE_NOTE": "Passa alle Note Private",
"SWITCH_TO_REPLY": "Passa a Risposta",
"TOGGLE_SNOOZE_DROPDOWN": "Attiva/Disattiva menu a discesa per la Sospensione"
}
},
"ASSIGNMENT_POLICY": {
"INDEX": {
"HEADER": {
"TITLE": "Assegnazione operatori",
"DESCRIPTION": "Definisci delle policy per gestire al meglio il carico di lavoro e indirizzare le conversazioni in base alle esigenze delle Inbox e degli operatori. Scopri di più qui"
},
"ASSIGNMENT_POLICY": {
"TITLE": "Policy di assegnazione",
"DESCRIPTION": "Gestisci come vengono assegnate le conversazioni nelle Inbox.",
"FEATURES": [
"Assegna le conversazioni in modo uniforme o in base al limite di conversazioni per operatore",
"Aggiungi regole di distribuzione equa per evitare di sovraccaricare gli operatori",
"Aggiungi le inbox a una policy — una policy per ogni inbox"
]
},
"AGENT_CAPACITY_POLICY": {
"TITLE": "Policy sul limite di conversazioni per operatore",
"DESCRIPTION": "Gestisci il carico di lavoro degli operatori.",
"FEATURES": [
"Definisci il numero massimo di conversazioni per inbox",
"Crea eccezioni basate su etichette e tempo",
"Aggiungi gli operatori a una policy — una policy per ogni operatore"
]
}
},
"AGENT_ASSIGNMENT_POLICY": {
"INDEX": {
"HEADER": {
"TITLE": "Policy di assegnazione",
"CREATE_POLICY": "Nuova policy"
},
"CARD": {
"ORDER": "Ordina",
"PRIORITY": "Priorità",
"ACTIVE": "Attiva",
"INACTIVE": "Inattive",
"POPOVER": "Inbox aggiunte",
"EDIT": "Modifica"
},
"NO_RECORDS_FOUND": "Nessuna policy di assegnazione trovata"
},
"CREATE": {
"HEADER": {
"TITLE": "Crea policy di assegnazione"
},
"CREATE_BUTTON": "Crea policy",
"API": {
"SUCCESS_MESSAGE": "Policy di assegnazione creata con successo",
"ERROR_MESSAGE": "Impossibile creare la policy di assegnazione"
}
},
"EDIT": {
"HEADER": {
"TITLE": "Modifica policy di assegnazione"
},
"EDIT_BUTTON": "Aggiorna policy",
"CONFIRM_ADD_INBOX_DIALOG": {
"TITLE": "Aggiungi Inbox",
"DESCRIPTION": "La Inbox {inboxName} è già collegata ad un'altra policy. Sei sicuro di volerla collegare a questa policy? Sarà scollegata dall'altra policy.",
"CONFIRM_BUTTON_LABEL": "Continua",
"CANCEL_BUTTON_LABEL": "Annulla"
},
"API": {
"SUCCESS_MESSAGE": "Policy di assegnazione aggiornata con successo",
"ERROR_MESSAGE": "Aggiornamento della policy di assegnazione non riuscito"
},
"INBOX_API": {
"ADD": {
"SUCCESS_MESSAGE": "Inbox aggiunta con successo alla policy",
"ERROR_MESSAGE": "Impossibile aggiungere la Inbox alla policy"
},
"REMOVE": {
"SUCCESS_MESSAGE": "Inbox rimossa dalla policy correttamente",
"ERROR_MESSAGE": "Impossibile rimuovere la Inbox dalla policy"
}
}
},
"FORM": {
"NAME": {
"LABEL": "Nome policy:",
"PLACEHOLDER": "Inserisci il nome della policy"
},
"DESCRIPTION": {
"LABEL": "Descrizione:",
"PLACEHOLDER": "Inserisci descrizione"
},
"STATUS": {
"LABEL": "Stato:",
"PLACEHOLDER": "Seleziona stato",
"ACTIVE": "Policy attiva",
"INACTIVE": "Policy inattiva"
},
"ASSIGNMENT_ORDER": {
"LABEL": "Ordine di assegnazione",
"ROUND_ROBIN": {
"LABEL": "Round robin",
"DESCRIPTION": "Assegna le conversazioni in modo uniforme tra gli operatori."
},
"BALANCED": {
"LABEL": "Bilanciato",
"DESCRIPTION": "Assegna le conversazioni in base alla capacità disponibile."
}
},
"ASSIGNMENT_PRIORITY": {
"LABEL": "Priorità di assegnazione",
"EARLIEST_CREATED": {
"LABEL": "Creata prima",
"DESCRIPTION": "La conversazione che è stata creata per prima viene assegnata per prima."
},
"LONGEST_WAITING": {
"LABEL": "Attesa più lunga",
"DESCRIPTION": "La conversazione con il tempo di attesa più lungo viene assegnata per prima."
}
},
"FAIR_DISTRIBUTION": {
"LABEL": "Policy di distribuzione equa",
"DESCRIPTION": "Imposta il numero massimo di conversazioni che possono essere assegnate per operatore in una finestra temporale per evitare di sovraccaricarlo. Questo campo obbligatorio è impostato di default a 100 conversazioni l'ora.",
"INPUT_MAX": "Assegna max",
"DURATION": "Conversazioni per operatore ogni"
},
"INBOXES": {
"LABEL": "Inbox aggiunte",
"DESCRIPTION": "Aggiungi le inbox a cui applicare questa policy.",
"ADD_BUTTON": "Aggiungi Inbox",
"DROPDOWN": {
"SEARCH_PLACEHOLDER": "Cerca e seleziona le inbox da aggiungere",
"ADD_BUTTON": "Aggiungi"
},
"EMPTY_STATE": "Nessuna inbox aggiunta a questa policy, aggiungine una per iniziare",
"API": {
"SUCCESS_MESSAGE": "Inbox aggiunta correttamente alla policy",
"ERROR_MESSAGE": "Impossibile aggiungere la Inbox alla policy"
}
}
},
"DELETE_POLICY": {
"SUCCESS_MESSAGE": "Policy di assegnazione eliminata correttamente",
"ERROR_MESSAGE": "Impossibile eliminare la policy di assegnazione"
}
},
"AGENT_CAPACITY_POLICY": {
"INDEX": {
"HEADER": {
"TITLE": "Limite di conversazioni per operatore",
"CREATE_POLICY": "Nuova policy"
},
"CARD": {
"POPOVER": "Operatori aggiunti",
"EDIT": "Modifica"
},
"NO_RECORDS_FOUND": "Nessuna policy sul limite di conversazioni per operatore trovata"
},
"CREATE": {
"HEADER": {
"TITLE": "Crea una policy sul limite di conversazioni per operatore"
},
"CREATE_BUTTON": "Crea policy",
"API": {
"SUCCESS_MESSAGE": "Policy sul limite di conversazioni per operatore creata correttamente",
"ERROR_MESSAGE": "Impossibile eliminare la policy di assegnazione"
}
},
"EDIT": {
"HEADER": {
"TITLE": "Modifica la policy sul limite di conversazioni per operatore"
},
"EDIT_BUTTON": "Aggiorna policy",
"CONFIRM_ADD_AGENT_DIALOG": {
"TITLE": "Aggiungi operatore",
"DESCRIPTION": "{agentName} è già collegato a un’altra policy. Vuoi davvero collegarlo a questa policy? Verrà scollegato dall’altra.",
"CONFIRM_BUTTON_LABEL": "Continua",
"CANCEL_BUTTON_LABEL": "Annulla"
},
"API": {
"SUCCESS_MESSAGE": "Policy sul limite conversazioni per operatore aggiornata correttamente",
"ERROR_MESSAGE": "Impossibile aggiornare la policy sul limite conversazioni per operatore"
},
"AGENT_API": {
"ADD": {
"SUCCESS_MESSAGE": "Operatore aggiunto correttamente alla policy",
"ERROR_MESSAGE": "Impossibile aggiungere l’operatore alla policy"
},
"REMOVE": {
"SUCCESS_MESSAGE": "Operatore rimosso correttamente dalla policy",
"ERROR_MESSAGE": "Impossibile rimuovere l’operatore dalla policy"
}
}
},
"FORM": {
"NAME": {
"LABEL": "Nome policy:",
"PLACEHOLDER": "Inserisci il nome della policy"
},
"DESCRIPTION": {
"LABEL": "Descrizione:",
"PLACEHOLDER": "Inserisci descrizione"
},
"INBOX_CAPACITY_LIMIT": {
"LABEL": "Limiti di conversazioni per inbox",
"ADD_BUTTON": "Aggiungi Inbox",
"FIELD": {
"SELECT_INBOX": "Seleziona Inbox",
"MAX_CONVERSATIONS": "Max conversazioni",
"SET_LIMIT": "Imposta limite"
},
"EMPTY_STATE": "Nessun limite Inbox impostato"
},
"EXCLUSION_RULES": {
"LABEL": "Regole di esclusione",
"DESCRIPTION": "Le conversazioni che soddisfano le seguenti condizioni non verranno conteggiate nel limite di conversazioni per operatore",
"TAGS": {
"LABEL": "Escludi conversazioni taggate con etichette specifiche",
"ADD_TAG": "aggiungi tag",
"DROPDOWN": {
"SEARCH_PLACEHOLDER": "Cerca e seleziona i tag da aggiungere"
},
"EMPTY_STATE": "Nessun tag aggiunto a questa policy."
},
"DURATION": {
"LABEL": "Escludi conversazioni più vecchie di una durata specificata",
"PLACEHOLDER": "Imposta tempo"
}
},
"USERS": {
"LABEL": "Operatori assegnati",
"DESCRIPTION": "Aggiungi operatori per i quali questa policy verrà applicata.",
"ADD_BUTTON": "Aggiungi operatore",
"DROPDOWN": {
"SEARCH_PLACEHOLDER": "Cerca e seleziona operatori da aggiungere",
"ADD_BUTTON": "Aggiungi"
},
"EMPTY_STATE": "Nessun operatore aggiunto",
"API": {
"SUCCESS_MESSAGE": "Operatore aggiunto correttamente alla policy",
"ERROR_MESSAGE": "Impossibile aggiungere l’operatore alla policy"
}
}
},
"DELETE_POLICY": {
"SUCCESS_MESSAGE": "La policy sul limite di conversazioni per operatore è stata eliminata correttamente",
"ERROR_MESSAGE": "Impossibile eliminare la policy sul limite di conversazioni per operatore"
}
},
"DELETE_POLICY": {
"TITLE": "Elimina policy",
"DESCRIPTION": "Sei sicuro di voler eliminare questa policy? Questa azione non può essere annullata.",
"CONFIRM_BUTTON_LABEL": "Elimina",
"CANCEL_BUTTON_LABEL": "Annulla"
}
}
}
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