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iachat/app/javascript/dashboard/i18n/locale/en/conversation.json
Gabriel Jablonski 72c9821270
feat(whatsapp): add emoji reactions UI (#276) 
* feat(whatsapp): add emoji reactions UI

Adds end-to-end agent UI for emoji reactions on WhatsApp inboxes
(Cloud API, Baileys, Z-API). Reactions arrive as Messages with
is_reaction=true; this PR exposes them in the bubble UI and lets
agents react with toggle/replace/remove semantics.

- Add POST /reactions endpoint with toggle/replace logic that handles
  multi-device echoes from the same connected number
- Add Channel::Whatsapp#supports_reactions? capability
- Add Message.hide_removed_reactions scope and use it in conversation
  card preview / last_non_activity_message
- Enrich last_non_activity_message with in_reply_to_snippet for
  reaction previews in chat list
- Frontend: hover EmojiReactionPicker (8 quick + full picker) with
  alignment-aware positioning, single ReactionDisplay chip aggregating
  emojis with total count, conversation card preview shows "Você
  reagiu" for own/multi-device echoes

* fix: address CodeRabbit review feedback

- MessagePreview: render "Você" for outgoing reaction echoes that have no
  sender (multi-device echoes from the connected number)
- MessagesView#findCurrentUserReaction: prefer active reactions over
  deleted rows so a stale deleted echo cannot hijack the toggle target
- conversationHelper: drop removed reactions up-front so the activity
  fallback never returns null when older non-removed messages exist
- imap_import rake: wrap IMAP work in begin/ensure so the session is
  closed even when uid_search/scan_new_email_uids raises
- ReactionDisplay: include reaction.id in the user row so v-for keys
  stay stable across re-renders

* fix: address CodeRabbit round 2 feedback

- enterprise Message override of mark_pending_conversation_as_open_for_human_response
  now early-returns on reaction? so reactions can no longer auto-open Captain-pending
  conversations (matches the OSS guard)
- whatsapp incoming reaction-removal handlers (Cloud/Baileys/Z-API) look up the
  reaction Message globally by sender instead of through the inbound conversation
  scope, then operate on existing.conversation; otherwise an old/resolved thread
  could be silently no-op'd while the inbound flow created a stray empty thread
- EmojiReactionPicker: localize quick-emoji tooltip labels via i18n keys
- Message.vue: track pendingTimeouts and clear them on unmount so the cooldown
  setTimeout no longer touches state after teardown
- toggleMessageReaction action returns the API promise so callers can reconcile
  if the cable echo is delayed

* fix: address CodeRabbit round 3 feedback

- MessageFinder#page_window: pluck the 20-row window IDs before taking .min
  so the latest page honors PAGE_LIMIT (ActiveRecord's .minimum(:id) ignores
  .limit and aggregates over the whole relation)
- ReactionsController#current_user_reaction: rank active reactions ahead of
  deleted rows (same invariant as the frontend lookup) so a stale deleted
  echo can no longer hijack the toggle target and resurrect itself
- Whatsapp incoming handlers (Cloud, Baileys individual & group, Z-API) now
  branch on reaction_removal? BEFORE set_conversation / find_or_create_group_
  conversation, so a blank reaction-removal webhook can never open or create
  a stray thread just to no-op
- Message#reaction?: strict-boolean cast (via ActiveModel::Type::Boolean)
  so a stored string "false" no longer leaks through .present? as truthy

* fix: address CodeRabbit round 4 feedback

- MessageList: anchor unread divider on the filtered visibleMessages
  (firstUnreadId can land on a reaction that's filtered out, otherwise
  the separator silently disappears)
- ReactionDisplay: render the removable user row as a real <button> when
  it's the current user's reaction so keyboard users can focus/activate it
- MessagesView#findCurrentUserReaction: read sender_type from m.sender_type
  OR m.sender?.type so REST-loaded messages match the same row instead of
  spawning a duplicate optimistic reaction
- Whatsapp incoming reaction-removal lookup (Cloud, Baileys, Z-API): pick
  the newest active row first and only fall back to the newest deleted row
  when no active reaction exists, mirroring the controller invariant
- CardMessagePreview: use MESSAGE_TYPE.OUTGOING constant in place of the
  literal 1 for the multi-device reaction echo check

* fix: address CodeRabbit round 5 feedback

- ReactionsController#ensure_target_is_reactable: reject activity,
  template, failed, is_unsupported and missing-source_id targets so the
  API mirrors the client toolbar gate and refuses reactions that could
  never land on WhatsApp
- MessageList reaction aggregator: treat "agent reacted via Chatwoot"
  and "agent reacted via the connected phone" as the same self bucket
  so the chip no longer double-counts the current user when both shapes
  coexist for one target
- internalChat ReactionDisplay: render the removable user row as a real
  <button> so keyboard users can focus and trigger removal (mirrors the
  fix already applied to components-next/message/ReactionDisplay)
- EventDataPresenter#push_last_non_activity_message: reorder
  created_at: :desc before .first so the cable snapshot publishes the
  latest preview instead of the oldest row
- Z-API mark_existing_reaction_as_removed: drop the blanket
  `return unless incoming_message?` and route the lookup by direction
  (contact sender for incoming removals, senderless outgoing row for
  multi-device removals from the connected phone). Chatwoot-originated
  echoes stay idempotent because the active-first guard finds nothing
  once the controller has flipped deleted=true locally
- spec: assert reaction removal does not change messages.count on the
  in-place Cloud path

* fix: address CodeRabbit round 6 feedback

- ReactionsController: validate the emoji payload is a single grapheme
  cluster containing a Unicode Emoji codepoint (not just <=32 bytes), so
  arbitrary short strings like "ok" or "123" can no longer be persisted
  as a reaction or enqueued as a WhatsApp reaction send
- target_unreactable_error: add the content_attributes['deleted'] guard
  to mirror the frontend picker gate on deleted messages
- IncomingMessageBaseService: move contact_processable? AFTER the
  reaction_removal? early-return so a blocked contact's removal webhook
  can still reconcile an existing reaction row instead of leaving a
  stale chip/preview
- imap_import rake: add safe_close_imap(imap) that falls back to
  disconnect when logout raises Net::IMAP::Error, mirroring
  terminate_imap_connection in BaseFetchEmailService, and replace the
  three ensure-block imap&.logout sites with it

* fix: address CodeRabbit round 7 feedback

- CardMessagePreview: resolve `lastNonActivityMessage` against the live
  `messages` array by id before rendering, so the chat-card preview
  picks up the freshest copy instead of the (possibly stale) snapshot
  that was mutated in place by a reaction toggle / multi-device echo
- Message + ReactionDisplay: thread an `inboxSupportsReactions` →
  `read-only` prop into the chip so non-supported channels (eg.
  360Dialog) render historical reactions without a clickable
  toggle/remove path that would only hit a 422
- conversations/index.js: replace the truthiness `&&` guard around the
  out-of-order MESSAGE_UPDATED check with `Number.isFinite` parsing so
  a malformed/missing `updated_at` is treated as stale instead of
  silently overwriting a fresher local row
- Baileys mark_existing_reaction_as_removed: drop the blanket
  `return unless incoming?` and split the lookup by direction
  (sender for incoming, sender-less outgoing for multi-device removals)
  to mirror the Z-API/Cloud handlers
- Whatsapp reaction-removal lookup (Cloud, Baileys, Z-API): drop the
  fallback to the newest deleted row so a Chatwoot-originated removal
  echo no-ops cleanly instead of bumping `updated_at` and dispatching
  another `conversation.updated`
- conversation jbuilder: explicit `reorder(created_at: :desc)` on
  `last_non_activity_message` so REST and cable both serialize the
  same most-recent preview

* fix: address CodeRabbit round 8 feedback

- ReactionsController#current_user_reaction: also match on
  content_attributes.in_reply_to_external_id = @target_message.source_id
  (via OR with the existing in_reply_to check), so WhatsApp-echoed
  reactions persisted by the incoming handlers — where in_reply_to could
  be blanked if the target wasn't resolvable at save time — are found and
  toggled instead of stacking a duplicate self-reaction
- Mirror the same defensive OR check in the frontend
  MessagesView#findCurrentUserReaction, and thread the target's
  source_id through the toggleReaction event from Message.vue so the
  lookup sees it

* fix: address CodeRabbit round 9 feedback

- emoji_payload_valid?: tighten the final property check from \p{Emoji}
  to \p{Extended_Pictographic} so plain "1", "#", "*" (which Unicode
  tags as Emoji because they're valid keycap bases) are rejected as
  reaction payloads
- EmojiReactionPicker: mirror the translated `title` into `aria-label`
  on the icon-only smile-plus / plus buttons so screen readers announce
  a meaningful action name
- internalChat ReactionDisplay: close the popover when the post-removal
  state would leave ≤1 reactions, so a singleton-user popover never
  lingers after removing one of a pair
- EventDataPresenter + conversation jbuilder: strip HTML before
  truncating `in_reply_to_snippet` so reactions to email/HTML bubbles
  don't surface literal "<p>..." markup in the chat-list preview

* fix: address CodeRabbit round 10 feedback

- MessageList#reactionsByMessageId: break createdAt ties with `<=` so a
  later iteration wins on second-resolution tie; two toggles in the same
  second no longer leave the chip pointing at a stale row
- MessagePreview: require a non-empty `message.attachments` array (via
  `?.length`) before taking the attachment preview branch, so a removed
  reaction with `[]` no longer renders the attachment placeholder
- MessagesView#findCurrentUserReaction: replace the sort-based pick with
  a reduce that deterministically takes the last element on tie, so a
  fast toggle can't hit a stale/deleted row with the same created_at
- Baileys group handler: guard against `@sender_contact.blank?` before
  dispatching mark_existing_reaction_as_removed, otherwise a nil sender
  would fall into the senderless-outgoing branch and match the wrong row
- WhatsApp reaction-removal lookups (Cloud, Baileys, Z-API): scope the
  base query to `inbox_id: inbox.id` so a colliding WhatsApp message id
  across inboxes can never mutate a reaction row from another inbox

* fix: address CodeRabbit round 11 feedback

- ReactionsController#emoji_payload_valid?: broaden the final property
  check to accept flag and keycap emoji. `\p{Extended_Pictographic}` by
  itself is per-codepoint, so 🇧🇷 (two Regional Indicators) and 1️⃣
  (digit + VS16 + U+20E3) failed validation. Allow any grapheme cluster
  that contains at least one pictographic codepoint, a Regional
  Indicator, or the combining keycap, while still rejecting plain
  ASCII like "ok", "1", "#"
- Message.vue#canShowReactionToolbar: hide the picker when the target
  has no provider source_id, mirroring the server guard in
  ReactionsController#target_unreactable_error instead of letting the
  click fall through to a 422
- MessageList#reactionsByMessageId: fall back to a sourceId → id
  lookup when a reaction only carries `inReplyToExternalId` (WhatsApp
  echo / phone-originated), so its chip still renders against the
  target bubble after reload
- getLastMessage: merge the fresher store fields onto the API
  snapshot instead of replacing it, so jbuilder-only enrichments like
  `in_reply_to_snippet` survive the store refresh

* fix(reactions): preserve API fields on card preview and expose a11y state on quick picker

* fix(reactions): consistent originalId resolution, natural PT-BR snippet phrasing, accurate outgoing-echo spec

* fix(reactions): reject requests missing emoji param and align zapi outgoing-echo spec fixture

* fix(reactions): activity preview fallback, camelCase event listener, EN snippet quoting, fromMe group removals, REST chat-only preview

* fix(reactions): reject non-string emoji, scope page reactions to window, exempt reactions from human_response, add cloud multi-device removal

* test(message): isolate hide_removed_reactions deleted-branch from blank-content branch

* fix(reactions): coerce in_reply_to_snippet to plain String

strip_tags returns an ActiveSupport::SafeBuffer; truncate preserves the
class. When this snippet flowed into ActionCableBroadcastJob via the
CONVERSATION_UPDATED dispatch, Sidekiq's strict-args check rejected the
non-native JSON type, raising synchronously through the dispatcher and
turning the reactions controller response into a 500 even though the row
had already persisted. The UI then surfaced the generic 'failed to update
reaction' toast despite the chip rendering correctly.

Wrap with String.new so the broadcast payload contains plain Strings.

* fix(reactions): don't auto-scroll to bottom on reaction add

ADD_MESSAGE emits SCROLL_TO_MESSAGE for every new push, which makes
sense for regular outgoing messages (the user just hit send and wants
to see it). Reactions render as chips on the parent bubble, so the
auto-scroll yanked the agent away from whichever older message they
were reacting to. Skip the emit when the incoming message is flagged
as a reaction.

* fix(reactions): skip scroll on conversation-only updates triggered by reactions

The reactions controller dispatches CONVERSATION_UPDATED so the chat list
preview can refresh in place. UPDATE_CONVERSATION mutation always emitted
SCROLL_TO_MESSAGE for the open conversation, so every toggle yanked the
viewport back to the bottom even after the previous fix in ADD_MESSAGE.
When the refreshed preview row is itself a reaction the update is
preview-only and the scroll is unwanted; for a regular incoming message
the latest non-activity row is the message itself, which still triggers
the scroll as before.

* fix(reactions): anchor compact picker to button side instead of centering

The compact picker was centered on the smile button, so half its width
always extended toward the bubble side and overflowed past the chat edge
on short messages. Anchor it to the button's outer side and nudge 4px
toward the bubble so it lines up with the trigger.

* test(reactions): regression coverage for safebuffer + scroll skip

The previous CodeRabbit rounds shipped three bugs the existing specs
didn't catch: a SafeBuffer return from `strip_tags` that 500'd the
reactions controller via Sidekiq strict-args, and two SCROLL_TO_MESSAGE
emits (one per mutation) that yanked the open conversation to the
bottom on every emoji toggle. Lock all three behaviors.

Also tighten the spec policy in AGENTS.md so new features default to
having specs instead of skipping them.

* test(baileys): align send_message_body helper with id:updated_at format

The reactions PR switched chatwootMessageId to "<id>:<updated_at>" so
toggle/replace cycles get a fresh idempotency key against baileys-api,
but the shared spec helper still merged the bare integer id. 18 baileys
provider specs were silently broken on CI as a result.

* fix(reactions): skip set_contact for unknown reaction-removal webhooks

Reaction-removal cloud webhooks were unconditionally creating a contact
even when the sender was unknown and there was nothing to remove,
because set_contact ran before the reaction_removal? short-circuit
(needed earlier so blocked-contact reconciliation works). Add a
sender-agnostic existence check on the inbox/in_reply_to scope and bail
out before set_contact when no candidate row exists.

Also realign two specs that were not updated when the chatwootMessageId
format gained an `:updated_at` suffix and when zapi reaction-removal
short-circuited instead of creating a Message.

* test(conversation): include last_non_activity_message in push_data fixture

Reactions PR added last_non_activity_message to the push_data payload
but conversation_spec's exact-match expectation wasn't updated, so the
sharded CI shard that landed on this file flipped red.
2026-04-30 21:09:12 -03:00

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{
"CONVERSATION": {
"SELECT_A_CONVERSATION": "Please select a conversation from left pane",
"CSAT_REPLY_MESSAGE": "Please rate the conversation",
"404": "Sorry, we cannot find the conversation. Please try again",
"SWITCH_VIEW_LAYOUT": "Switch the layout",
"DASHBOARD_APP_TAB_MESSAGES": "Messages",
"UNVERIFIED_SESSION": "The identity of this user is not verified",
"NO_MESSAGE_1": "Uh oh! Looks like there are no messages from customers in your inbox.",
"NO_MESSAGE_2": " to send a message to your page!",
"NO_INBOX_1": "Hola! Looks like you haven't added any inboxes yet.",
"NO_INBOX_2": " to get started",
"NO_INBOX_AGENT": "Uh Oh! Looks like you are not part of any inbox. Please contact your administrator",
"SEARCH_MESSAGES": "Search for messages in conversations",
"VIEW_ORIGINAL": "View original",
"VIEW_TRANSLATED": "View translated",
"EMPTY_STATE": {
"CMD_BAR": "to open command menu",
"KEYBOARD_SHORTCUTS": "to view keyboard shortcuts"
},
"SEARCH": {
"TITLE": "Search messages",
"RESULT_TITLE": "Search Results",
"LOADING_MESSAGE": "Crunching data...",
"PLACEHOLDER": "Type any text to search messages",
"NO_MATCHING_RESULTS": "No results found."
},
"UNREAD_MESSAGES": "Unread Messages",
"UNREAD_MESSAGE": "Unread Message",
"CLICK_HERE": "Click here",
"LOADING_INBOXES": "Loading inboxes",
"LOADING_CONVERSATIONS": "Loading Conversations",
"CANNOT_REPLY": "You cannot reply due to",
"24_HOURS_WINDOW": "24 hour message window restriction",
"48_HOURS_WINDOW": "48 hour message window restriction",
"API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
"NOT_ASSIGNED_TO_YOU": "This conversation is not assigned to you. Would you like to assign this conversation to yourself?",
"ASSIGN_TO_ME": "Assign to me",
"BOT_HANDOFF_MESSAGE": "You are responding to a conversation which is currently handled by an assistant or a bot.",
"BOT_HANDOFF_ACTION": "Mark open and assign to you",
"BOT_HANDOFF_REOPEN_ACTION": "Mark conversation open",
"BOT_HANDOFF_SUCCESS": "Conversation has been handed over to you",
"BOT_HANDOFF_ERROR": "Failed to take over the conversation. Please try again.",
"TWILIO_WHATSAPP_CAN_REPLY": "You can only reply to this conversation using a template message due to",
"TWILIO_WHATSAPP_24_HOURS_WINDOW": "24 hour message window restriction",
"ANNOUNCEMENT_MODE_BANNER": "Only administrators are allowed to send messages in this group",
"GROUP_LEFT_BANNER": "You are no longer part of this group and cannot send messages in it",
"GROUPS_DISABLED_BANNER": "Group messages are disabled. Enable full group support (free) to view and send messages.",
"GROUPS_DISABLED_BANNER_NON_ADMIN": "Group messages are disabled. Contact your administrator to enable full group support.",
"GROUPS_DISABLED_CTA": "Learn how to enable (free)",
"OLD_INSTAGRAM_INBOX_REPLY_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. All new messages will show up there. You won’t be able to send messages from this conversation anymore.",
"REPLYING_TO": "You are replying to:",
"REMOVE_SELECTION": "Remove Selection",
"DOWNLOAD": "Download",
"UNKNOWN_FILE_TYPE": "Unknown File",
"SAVE_CONTACT": "Save Contact",
"NO_CONTENT": "No content to display",
"SHARED_ATTACHMENT": {
"CONTACT": "{sender} has shared a contact",
"LOCATION": "{sender} has shared a location",
"FILE": "{sender} has shared a file",
"MEETING": "{sender} has started a meeting"
},
"UPLOADING_ATTACHMENTS": "Uploading attachments...",
"REPLIED_TO_STORY": "Replied to your story",
"UNSUPPORTED_MESSAGE": "This message is unsupported. You can view this message on the app.",
"UNSUPPORTED_MESSAGE_WHATSAPP": "This message is unsupported. You can view this message on the WhatsApp app.",
"UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
"UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
"UNSUPPORTED_MESSAGE_TIKTOK": "This message is unsupported. You can view this message on the TikTok app.",
"SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
"FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
"NO_RESPONSE": "No response",
"RESPONSE": "Response",
"RATING_TITLE": "Rating",
"FEEDBACK_TITLE": "Feedback",
"REPLY_MESSAGE_NOT_FOUND": "Message not available",
"CARD": {
"SHOW_LABELS": "Show labels",
"HIDE_LABELS": "Hide labels"
},
"VOICE_CALL": {
"INCOMING_CALL": "Incoming call",
"OUTGOING_CALL": "Outgoing call",
"CALL_IN_PROGRESS": "Call in progress",
"NO_ANSWER": "No answer",
"MISSED_CALL": "Missed call",
"CALL_ENDED": "Call ended",
"NOT_ANSWERED_YET": "Not answered yet",
"THEY_ANSWERED": "They answered",
"YOU_ANSWERED": "You answered"
},
"HEADER": {
"RESOLVE_ACTION": "Resolve",
"REOPEN_ACTION": "Reopen",
"OPEN_ACTION": "Open",
"MORE_ACTIONS": "More actions",
"OPEN": "More",
"CLOSE": "Close",
"DETAILS": "details",
"SNOOZED_UNTIL": "Snoozed until",
"SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
"SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week",
"SNOOZED_UNTIL_NEXT_REPLY": "Snoozed until next reply",
"SLA_STATUS": {
"FRT": "FRT {status}",
"NRT": "NRT {status}",
"RT": "RT {status}",
"MISSED": "missed",
"DUE": "due"
}
},
"RESOLVE_DROPDOWN": {
"MARK_PENDING": "Mark as pending",
"SNOOZE_UNTIL": "Snooze",
"SNOOZE": {
"TITLE": "Snooze until",
"NEXT_REPLY": "Next reply",
"TOMORROW": "Tomorrow",
"NEXT_WEEK": "Next week"
}
},
"MENTION": {
"AGENTS": "Agents",
"TEAMS": "Teams"
},
"CUSTOM_SNOOZE": {
"TITLE": "Snooze until",
"APPLY": "Snooze",
"CANCEL": "Cancel"
},
"PRIORITY": {
"TITLE": "Priority",
"OPTIONS": {
"NONE": "None",
"URGENT": "Urgent",
"HIGH": "High",
"MEDIUM": "Medium",
"LOW": "Low"
},
"CHANGE_PRIORITY": {
"SELECT_PLACEHOLDER": "None",
"INPUT_PLACEHOLDER": "Select priority",
"NO_RESULTS": "No results found",
"SUCCESSFUL": "Changed priority of conversation id {conversationId} to {priority}",
"FAILED": "Couldn't change priority. Please try again."
}
},
"DELETE_CONVERSATION": {
"TITLE": "Delete conversation #{conversationId}",
"DESCRIPTION": "Are you sure you want to delete this conversation?",
"CONFIRM": "Delete"
},
"CARD_CONTEXT_MENU": {
"PENDING": "Mark as pending",
"RESOLVED": "Mark as resolved",
"MARK_AS_UNREAD": "Mark as unread",
"MARK_AS_READ": "Mark as read",
"REOPEN": "Reopen conversation",
"SNOOZE": {
"TITLE": "Snooze",
"NEXT_REPLY": "Until next reply",
"TOMORROW": "Until tomorrow",
"NEXT_WEEK": "Until next week"
},
"ASSIGN_AGENT": "Assign agent",
"ASSIGN_LABEL": "Assign label",
"AGENTS_LOADING": "Loading agents...",
"ASSIGN_TEAM": "Assign team",
"DELETE": "Delete conversation",
"OPEN_IN_NEW_TAB": "Open in new tab",
"COPY_LINK": "Copy conversation link",
"COPY_LINK_SUCCESS": "Conversation link copied to clipboard",
"API": {
"AGENT_ASSIGNMENT": {
"SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
"FAILED": "Couldn't assign agent. Please try again."
},
"LABEL_ASSIGNMENT": {
"SUCCESFUL": "Assigned label #{labelName} to conversation id {conversationId}",
"FAILED": "Couldn't assign label. Please try again."
},
"LABEL_REMOVAL": {
"SUCCESFUL": "Removed label #{labelName} from conversation id {conversationId}",
"FAILED": "Couldn't remove label. Please try again."
},
"TEAM_ASSIGNMENT": {
"SUCCESFUL": "Assigned team \"{team}\" to conversation id {conversationId}",
"FAILED": "Couldn't assign team. Please try again."
}
}
},
"FOOTER": {
"MESSAGE_SIGN_TOOLTIP": "Message signature",
"ENABLE_SIGN_TOOLTIP": "Enable signature",
"DISABLE_SIGN_TOOLTIP": "Disable signature",
"SIGNATURE_LABEL_TOP": "↓ Signature",
"SIGNATURE_LABEL_TOP_TOOLTIP": "The signature will be sent at the top of the message",
"SIGNATURE_LABEL_BOTTOM": "↑ Signature",
"SIGNATURE_LABEL_BOTTOM_TOOLTIP": "The signature will be sent at the bottom of the message",
"MSG_INPUT": "Shift + enter for new line. Start with '/' to select a Canned Response.",
"PRIVATE_MSG_INPUT": "Shift + enter for new line. This will be visible only to Agents",
"MESSAGING_RESTRICTED": "You cannot reply to this conversation",
"MESSAGING_RESTRICTED_WHATSAPP": "You can only reply using a template message due to 24-hour message window restriction",
"ANNOUNCEMENT_MODE_RESTRICTED": "Only administrators are allowed to send messages in this group",
"GROUP_LEFT_RESTRICTED": "You are no longer part of this group and cannot send messages in it",
"GROUPS_DISABLED_RESTRICTED": "Group messages are disabled — enable for free",
"MESSAGING_RESTRICTED_API": "You can only reply using a template message due to message window restriction",
"MESSAGE_SIGNATURE_NOT_CONFIGURED": "Message signature is not configured, please configure it in profile settings.",
"COPILOT_MSG_INPUT": "Give copilot additional prompts, or ask anything else... Press enter to send follow-up",
"CLICK_HERE": "Click here to update",
"WHATSAPP_TEMPLATES": "Whatsapp Templates"
},
"REPLYBOX": {
"REPLY": "Reply",
"PRIVATE_NOTE": "Private Note",
"SEND": "Send",
"CREATE": "Add Note",
"INSERT_READ_MORE": "Read more",
"DISMISS_REPLY": "Dismiss reply",
"REPLYING_TO": "Replying to:",
"TIP_EMOJI_ICON": "Show emoji selector",
"TIP_ATTACH_ICON": "Attach files",
"TIP_AUDIORECORDER_ICON": "Record audio",
"TIP_AUDIORECORDER_PERMISSION": "Allow access to audio",
"TIP_AUDIORECORDER_ERROR": "Could not open the audio",
"AUDIO_CONVERSION_FAILED": "Audio conversion failed. Please try again.",
"DRAG_DROP": "Drag and drop here to attach",
"START_AUDIO_RECORDING": "Start audio recording",
"STOP_AUDIO_RECORDING": "Stop audio recording",
"COPILOT_THINKING": "Copilot is thinking",
"EMAIL_HEAD": {
"TO": "TO",
"ADD_BCC": "Add bcc",
"CC": {
"LABEL": "CC",
"PLACEHOLDER": "Emails separated by commas",
"ERROR": "Please enter valid email addresses"
},
"BCC": {
"LABEL": "BCC",
"PLACEHOLDER": "Emails separated by commas",
"ERROR": "Please enter valid email addresses"
}
},
"UNDEFINED_VARIABLES": {
"TITLE": "Undefined variables",
"MESSAGE": "You have {undefinedVariablesCount} undefined variables in your message: {undefinedVariables}. Would you like to send the message anyway?",
"CONFIRM": {
"YES": "Send",
"CANCEL": "Cancel"
}
},
"QUOTED_REPLY": {
"ENABLE_TOOLTIP": "Include quoted email thread",
"DISABLE_TOOLTIP": "Don't include quoted email thread",
"REMOVE_PREVIEW": "Remove quoted email thread",
"COLLAPSE": "Collapse preview",
"EXPAND": "Expand preview"
},
"SCHEDULE_SEND": "Schedule send"
},
"VISIBLE_TO_AGENTS": "Private Note: Only visible to you and your team",
"CHANGE_STATUS": "Conversation status changed",
"CHANGE_STATUS_FAILED": "Conversation status change failed",
"CHANGE_AGENT": "Conversation Assignee changed",
"CHANGE_AGENT_FAILED": "Assignee change failed",
"ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
"ASSIGN_LABEL_FAILED": "Label assignment failed",
"CHANGE_TEAM": "Conversation team changed",
"SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
"FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
"FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
"FILE_TYPE_NOT_SUPPORTED": "This {fileName} file type is not supported in this conversation",
"MESSAGE_ERROR": "Unable to send this message, please try again later",
"SENT_BY": "Sent by:",
"BOT": "Bot",
"NATIVE_APP": "Native app",
"NATIVE_APP_ADVISORY": "This message was sent from the native app. Reply from Chatwoot to maintain the message window.",
"WHATSAPP": "WhatsApp",
"SEND_FAILED": "Couldn't send message! Try again",
"TRY_AGAIN": "retry",
"ASSIGNMENT": {
"SELECT_AGENT": "Select Agent",
"REMOVE": "Remove",
"ASSIGN": "Assign"
},
"CONTEXT_MENU": {
"COPY": "Copy",
"REPLY_TO": "Reply to this message",
"DELETE": "Delete",
"CREATE_A_CANNED_RESPONSE": "Add to canned responses",
"TRANSLATE": "Translate",
"COPY_PERMALINK": "Copy link to the message",
"LINK_COPIED": "Message URL copied to the clipboard",
"DELETE_CONFIRMATION": {
"TITLE": "Are you sure you want to delete this message?",
"MESSAGE": "You cannot undo this action",
"DELETE": "Delete",
"CANCEL": "Cancel"
},
"EDIT": {
"LABEL": "Edit",
"TITLE": "Edit message",
"PLACEHOLDER": "Enter message content",
"SAVE": "Save",
"CANCEL": "Cancel",
"SUCCESS": "Message edited successfully",
"ERROR": "Failed to edit message",
"EMPTY_CONTENT": "Message content cannot be empty"
}
},
"SIDEBAR": {
"CONTACT": "Contact",
"COPILOT": "Copilot"
},
"REACTIONS": {
"ADD_REACTION": "Add reaction",
"MORE_EMOJIS": "More emojis",
"FAILED": "Couldn't update reaction. Try again.",
"YOU": "You",
"CLICK_TO_REMOVE": "Click to remove",
"QUICK": {
"THUMBS_UP": "Thumbs up",
"HEART": "Heart",
"JOY": "Joy",
"SURPRISED": "Surprised",
"SAD": "Sad",
"PRAY": "Pray",
"FIRE": "Fire",
"PARTY": "Party"
}
},
"VOICE_WIDGET": {
"INCOMING_CALL": "Incoming call",
"OUTGOING_CALL": "Outgoing call",
"CALL_IN_PROGRESS": "Call in progress",
"NOT_ANSWERED_YET": "Not answered yet",
"HANDLED_IN_ANOTHER_TAB": "Being handled in another tab",
"REJECT_CALL": "Reject",
"JOIN_CALL": "Join call",
"END_CALL": "End call"
},
"INBOX": {
"WHATSAPP_PROVIDER_CONNECTION": {
"NOT_CONNECTED": "WhatsApp is not connected. Please link your device again.",
"NOT_CONNECTED_CONTACT_ADMIN": "WhatsApp is not connected. Click this button to try to reconnect, or please contact your administrator to link your device again.",
"LINK_DEVICE": "Link device",
"RECONNECT_FAILED": "Failed to reconnect. Please contact your administrator to link your device again."
}
}
},
"EMAIL_TRANSCRIPT": {
"TITLE": "Send conversation transcript",
"DESC": "Send a copy of the conversation transcript to the specified email address",
"SUBMIT": "Submit",
"CANCEL": "Cancel",
"SEND_EMAIL_SUCCESS": "The chat transcript was sent successfully",
"SEND_EMAIL_ERROR": "There was an error, please try again",
"SEND_EMAIL_PAYMENT_REQUIRED": "Email transcript is not available on your current plan. Please upgrade to use this feature.",
"FORM": {
"SEND_TO_CONTACT": "Send the transcript to the customer",
"SEND_TO_AGENT": "Send the transcript to the assigned agent",
"SEND_TO_OTHER_EMAIL_ADDRESS": "Send the transcript to another email address",
"EMAIL": {
"PLACEHOLDER": "Enter an email address",
"ERROR": "Please enter a valid email address"
}
}
},
"ONBOARDING": {
"TITLE": "Hey 👋, Welcome to {installationName}!",
"DESCRIPTION": "Thanks for signing up. We want you to get the most out of {installationName}. Here are a few things you can do in {installationName} to make the experience delightful.",
"GREETING_MORNING": "👋 Good morning, {name}. Welcome to {installationName}.",
"GREETING_AFTERNOON": "👋 Good afternoon, {name}. Welcome to {installationName}.",
"GREETING_EVENING": "👋 Good evening, {name}. Welcome to {installationName}.",
"READ_LATEST_UPDATES": "Read our latest updates",
"ALL_CONVERSATION": {
"TITLE": "All your conversations in one place",
"DESCRIPTION": "View all the conversations from your customers in one single dashboard. You can filter the conversations by the incoming channel, label and status.",
"NEW_LINK": "Click here to create an inbox"
},
"TEAM_MEMBERS": {
"TITLE": "Invite your team members",
"DESCRIPTION": "Since you are getting ready to talk to your customer, bring in your teammates to assist you. You can invite your teammates by adding their email addresses to the agent list.",
"NEW_LINK": "Click here to invite a team member"
},
"LABELS": {
"TITLE": "Organize conversations with labels",
"DESCRIPTION": "Labels provide an easier way to categorize your conversation. Create some labels like #support-enquiry, #billing-question etc., so that you can use them in a conversation later.",
"NEW_LINK": "Click here to create tags"
},
"CANNED_RESPONSES": {
"TITLE": "Create canned responses",
"DESCRIPTION": "Pre-written quick reply templates help you quickly respond to a conversation. Agents can type the '/' character followed by the shortcode to insert a response.",
"NEW_LINK": "Click here to create a canned response"
}
},
"CONVERSATION_SIDEBAR": {
"ASSIGNEE_LABEL": "Assigned Agent",
"SELF_ASSIGN": "Assign to me",
"TEAM_LABEL": "Assigned Team",
"SELECT": {
"PLACEHOLDER": "None"
},
"ACCORDION": {
"CONTACT_DETAILS": "Contact Details",
"SCHEDULED_MESSAGES": "Scheduled Messages",
"CONVERSATION_ACTIONS": "Conversation Actions",
"CONVERSATION_LABELS": "Conversation Labels",
"CONVERSATION_INFO": "Conversation Information",
"CONTACT_NOTES": "Contact Notes",
"CONTACT_ATTRIBUTES": "Contact Attributes",
"PREVIOUS_CONVERSATION": "Previous Conversations",
"MACROS": "Macros",
"LINEAR_ISSUES": "Linked Linear Issues",
"SHOPIFY_ORDERS": "Shopify Orders"
},
"SHOPIFY": {
"ORDER_ID": "Order #{id}",
"ERROR": "Error loading orders",
"NO_SHOPIFY_ORDERS": "No orders found",
"FINANCIAL_STATUS": {
"PENDING": "Pending",
"AUTHORIZED": "Authorized",
"PARTIALLY_PAID": "Partially Paid",
"PAID": "Paid",
"PARTIALLY_REFUNDED": "Partially Refunded",
"REFUNDED": "Refunded",
"VOIDED": "Voided"
},
"FULFILLMENT_STATUS": {
"FULFILLED": "Fulfilled",
"PARTIALLY_FULFILLED": "Partially Fulfilled",
"UNFULFILLED": "Unfulfilled"
}
}
},
"SCHEDULED_MESSAGES": {
"NEW_BUTTON": "Schedule message",
"PAST_MESSAGES_SECTION": "Sent",
"EMPTY_STATE": "There are no scheduled messages yet.",
"STATUS": {
"DRAFT": "Draft",
"PENDING": "Pending",
"SENT": "Sent",
"FAILED": "Failed"
},
"ITEM": {
"SCHEDULED_FOR": "Scheduled for {time}",
"NO_SCHEDULE": "No schedule",
"TEMPLATE_PREVIEW": "Template: {name}",
"TEMPLATE_LABEL": "Template: {name}",
"ATTACHMENT_PREVIEW": "Attachment: {filename}",
"ATTACHMENT_LABEL": "Attachment: {filename}",
"EMPTY_PREVIEW": "No content",
"EXPAND": "Expand",
"COLLAPSE": "Collapse",
"GO_TO_MESSAGE": "Go to message",
"SEARCHING_MESSAGE": "Searching for message...",
"MESSAGE_NOT_FOUND": "The linked message was not found. It may have been deleted."
},
"MODAL": {
"TITLE_NEW": "Schedule a message",
"TITLE_EDIT": "Edit scheduled message",
"MESSAGE_LABEL": "Message",
"MESSAGE_PLACEHOLDER": "Write your message...",
"DATETIME_LABEL": "Date and time to send",
"ATTACHMENT_LABEL": "Attachment",
"ATTACHMENT_ADD": "Attach file",
"ATTACHMENT_CURRENT": "Current attachment: {filename}",
"TEMPLATE_SELECT": "Use template",
"TEMPLATE_SELECTED": "Template: {name}",
"TEMPLATE_ACTION": "Schedule message",
"CANCEL": "Cancel",
"SAVE_DRAFT": "Save as draft",
"SCHEDULE": "Schedule",
"SHORTCUTS": {
"TOMORROW_MORNING": "Tomorrow morning",
"TOMORROW_AFTERNOON": "Tomorrow afternoon",
"MONDAY_MORNING": "Monday morning",
"CUSTOM": "Type a date and time"
},
"CUSTOM_INPUT_PLACEHOLDER": "e.g. tomorrow at 2pm, next friday morning",
"CUSTOM_INPUT_HINT": "Try: tomorrow at 3pm, next monday, in 2 hours",
"PARSED_DATE_IN_PAST": "This date is in the past",
"DATEPICKER_TOOLTIP": "Pick from calendar",
"SCHEDULE_LABEL": "Schedule send"
},
"CONFIRM_CLOSE": {
"TITLE": "Unsaved changes",
"MESSAGE": "You have unsaved content. Would you like to discard your changes?",
"CONTINUE_EDITING": "Continue editing",
"DISCARD": "Discard",
"CANCEL": "Cancel"
},
"CONFIRM_DELETE": {
"TITLE": "Delete scheduled message",
"MESSAGE": "Are you sure you want to delete this scheduled message? This action cannot be undone.",
"CANCEL": "Cancel",
"DELETE": "Delete"
},
"META": {
"TOOLTIP": "Scheduled at {time} by {author}",
"YOU": "You",
"AUTHOR_YOU": "{name} (You)",
"AUTOMATION": "Automation",
"UNKNOWN_AUTHOR": "Unknown"
},
"ERRORS": {
"CONTENT_REQUIRED": "Add a message, template, or attachment before saving.",
"CONTENT_TOO_LONG": "Message is too long. Maximum {maxLength} characters allowed.",
"DATETIME_REQUIRED": "Select a date and time to schedule the message.",
"SCHEDULE_IN_PAST": "Scheduled time must be in the future.",
"SAVE_FAILED": "Unable to save scheduled message. Please try again.",
"DELETE_FAILED": "Unable to delete scheduled message. Please try again."
},
"RECURRENCE": {
"SECTION_TITLE": "Recurrences",
"NO_REPEAT": "Does not repeat",
"DAILY": "Every day",
"WEEKLY": "Weekly on {day}",
"MONTHLY_NTH": "Monthly on the {nth} {day}",
"MONTHLY_LAST": "Monthly on the last {day}",
"YEARLY": "Yearly on {month} {dayNum}",
"WEEKDAYS": "Every weekday (Mon-Fri)",
"CUSTOM": "Custom...",
"CUSTOM_MODAL": {
"TITLE": "Custom recurrence",
"REPEAT_EVERY": "Repeat every",
"FREQ_DAILY": "day(s)",
"FREQ_WEEKLY": "week(s)",
"FREQ_MONTHLY": "month(s)",
"FREQ_YEARLY": "year(s)",
"UNIT_DAY": "day | days",
"UNIT_WEEK": "week | weeks",
"UNIT_MONTH": "month | months",
"UNIT_YEAR": "year | years",
"REPEAT_ON": "Repeat on",
"MONTHLY_ON_DAY": "Day of month",
"MONTHLY_ON_WEEKDAY": "Day of week",
"ENDS": "Ends",
"ENDS_NEVER": "Never",
"ENDS_ON_DATE": "On date",
"ENDS_AFTER": "After",
"ENDS_OCCURRENCES": "occurrences",
"DONE": "Done",
"CANCEL": "Cancel"
},
"STATUS_ACTIVE": "Active",
"STATUS_DRAFT": "Draft",
"STATUS_COMPLETED": "Completed",
"STATUS_CANCELLED": "Cancelled",
"OCCURRENCES_SENT": "{count} sent",
"NEXT_SEND": "Next: {time}",
"EXPAND": "Expand history",
"COLLAPSE": "Collapse history",
"STOP": "Stop recurrence",
"STOP_CONFIRM": {
"TITLE": "Stop recurrence",
"MESSAGE": "The pending message will be removed and the recurrence will be permanently stopped.",
"CONFIRM": "Stop",
"CANCEL": "Cancel"
},
"EDIT": "Edit recurrence",
"EDIT_WARNING": "Next send: {oldDate} → {newDate}",
"WEEKDAYS_SHORT": {
"SUN": "S",
"MON": "M",
"TUE": "T",
"WED": "W",
"THU": "T",
"FRI": "F",
"SAT": "S"
},
"ORDINALS": {
"FIRST": "first",
"SECOND": "second",
"THIRD": "third",
"FOURTH": "fourth",
"FIFTH": "fifth",
"LAST": "last"
},
"DESCRIPTION": {
"DAILY_ONE": "Every day",
"DAILY_OTHER": "Every {count} days",
"WEEKLY_ONE": "Every week",
"WEEKLY_OTHER": "Every {count} weeks",
"WEEKLY_ON": "{prefix}: {days}",
"MONTHLY_ONE": "Monthly",
"MONTHLY_OTHER": "Every {count} months",
"MONTHLY_ON_WEEKDAY": "{prefix} on the {ordinal} {weekday}",
"YEARLY_ONE": "Every year",
"YEARLY_OTHER": "Every {count} years",
"UNTIL_DATE": "until {date}",
"AFTER_COUNT": "{count} occurrences"
},
"RESOLVED_WARNING": "Scheduled messages will not be sent while the conversation is resolved. Reopen the conversation to resume sending."
}
},
"CONVERSATION_CUSTOM_ATTRIBUTES": {
"ADD_BUTTON_TEXT": "Create attribute",
"NO_RECORDS_FOUND": "No attributes found",
"UPDATE": {
"SUCCESS": "Attribute updated successfully",
"ERROR": "Unable to update attribute. Please try again later"
},
"ADD": {
"TITLE": "Add",
"SUCCESS": "Attribute added successfully",
"ERROR": "Unable to add attribute. Please try again later"
},
"DELETE": {
"SUCCESS": "Attribute deleted successfully",
"ERROR": "Unable to delete attribute. Please try again later"
},
"ATTRIBUTE_SELECT": {
"TITLE": "Add attributes",
"PLACEHOLDER": "Search attributes",
"NO_RESULT": "No attributes found"
}
},
"EMAIL_HEADER": {
"FROM": "From",
"TO": "To",
"BCC": "Bcc",
"CC": "Cc",
"SUBJECT": "Subject",
"EXPAND": "Expand email"
},
"CONVERSATION_PARTICIPANTS": {
"SIDEBAR_MENU_TITLE": "Participating",
"SIDEBAR_TITLE": "Conversation participants",
"NO_RECORDS_FOUND": "No results found",
"ADD_PARTICIPANTS": "Select participants",
"REMANING_PARTICIPANTS_TEXT": "+{count} others",
"REMANING_PARTICIPANT_TEXT": "+{count} other",
"TOTAL_PARTICIPANTS_TEXT": "{count} people are participating.",
"TOTAL_PARTICIPANT_TEXT": "{count} person is participating.",
"NO_PARTICIPANTS_TEXT": "No one is participating!.",
"WATCH_CONVERSATION": "Join conversation",
"YOU_ARE_WATCHING": "You are participating",
"API": {
"ERROR_MESSAGE": "Could not update, try again!",
"SUCCESS_MESSAGE": "Participants updated!"
}
},
"TRANSLATE_MODAL": {
"TITLE": "View translated content",
"DESC": "You can view the translated content in each langauge.",
"ORIGINAL_CONTENT": "Original Content",
"TRANSLATED_CONTENT": "Translated Content",
"NO_TRANSLATIONS_AVAILABLE": "No translations are available for this content"
},
"TYPING": {
"ONE": "{user} is typing",
"TWO": "{user} and {secondUser} are typing",
"MULTIPLE": "{user} and {count} others are typing"
},
"RECORDING": {
"ONE": "{user} is recording audio",
"TWO": "{user} and {secondUser} are recording audio",
"MULTIPLE": "{user} and {count} others are recording audio"
},
"COPILOT": {
"TRY_THESE_PROMPTS": "Try these prompts"
},
"GALLERY_VIEW": {
"ERROR_DOWNLOADING": "Unable to download attachment. Please try again"
}
}
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