iachat/enterprise/app/services
Vishnu Narayanan 6956436a76
feat: refactor SLA evaluation logic (#9133)
* feat: update SLA evaluation logic

* chore: handle nrt

* chore: handle applied_sla status

* chore: refactor spec to bring down expecations in a single block

* chore: fix process_account_applied_sla spec

* chore: add spec to test multiple nrt misses

* feat: persist sla notifications

* feat: revert persist sla notifications

* chore: refactor sla_status to include active_with_misses

* chore: refactor spec

* Update evaluate_applied_sla_service.rb

* minor refactors

* clean up

* move notification related spec

* chore: refactor notifications spec to sla_event model

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Sojan Jose <sojan@pepalo.com>
2024-03-29 02:01:43 +11:00
..
enterprise feat: Conversation update API for sla_policy_id (#8973) 2024-03-14 17:22:32 +05:30
features feat(ee): Add reporting events for bots (#9027) 2024-02-27 14:53:28 -08:00
internal chore: Reorganize the installation config settings (#8794) 2024-01-31 16:48:42 +04:00
openai feat: Add article messages along with bot responses (#7993) 2023-10-04 15:40:59 -07:00
sla feat: refactor SLA evaluation logic (#9133) 2024-03-29 02:01:43 +11:00
page_crawler_service.rb feat: Response Bot using GPT and Webpage Sources (#7518) 2023-07-21 18:11:51 +03:00