Right now as part of conversation continuity, we are using the ConversationReplyMailer which sends a summary of messages including the incoming messages when an agent replies. Ideally, we want to send only the reply of that agent and not a summary when Conversation continuity is enabled. Added the functionality to send the reply email without summary. Added required unit tests to cover the changes. ref: #1048 |
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| reply_with_summary.html.erb | ||
| reply_without_summary.html.erb | ||