6096932f76
This PR introduces a review step for generated FAQs, allowing a human to validate and approve them before use in customer interactions. While hallucinations are minimal, this step ensures accurate and reliable FAQs for Captain to use during LLM calls when responding to customers. - Added a status field for the FAQ - Allow the filter on the UI. <img width="1072" alt="Screenshot 2025-01-15 at 6 39 26 PM" src="https://github.com/user-attachments/assets/81dfc038-31e9-40e6-8a09-586ebc4e8384" />
79 lines
2.1 KiB
Ruby
79 lines
2.1 KiB
Ruby
class Captain::Copilot::ChatService
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def initialize(assistant, config)
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@assistant = assistant
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@conversation_history = config[:conversation_history]
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@previous_messages = config[:previous_messages]
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build_agent
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register_search_documentation
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end
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def execute(input)
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@agent.execute(input, conversation_history_context)
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end
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private
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def build_agent
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@agent = Captain::Agent.new(
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name: 'Support Copilot',
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config: {
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description: 'an AI assistant helping support agents',
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messages: @previous_messages,
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persona: 'You are an AI copilot for customer support agents',
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goal: "
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Your goal is help the support agents with meaningful responses based on the knowledge you have
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and you can gather using tools provided about the product or service.
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",
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secrets: {
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OPENAI_API_KEY: InstallationConfig.find_by!(name: 'CAPTAIN_OPEN_AI_API_KEY').value
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},
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max_iterations: 2
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}
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)
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end
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def conversation_history_context
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"
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Message History with the user is below:
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#{@conversation_history}
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"
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end
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def register_search_documentation
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tool = Captain::Tool.new(
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name: 'search_documentation',
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config: {
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description: "Use this function to get documentation on functionalities you don't know about.",
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properties: {
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search_query: {
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type: 'string',
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description: 'The search query to look up in the documentation.',
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required: true
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}
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},
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memory: {
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assistant_id: @assistant.id,
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account_id: @assistant.account_id
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}
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}
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)
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register_tool tool
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end
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def register_tool(tool)
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tool.register_method do |inputs, _, memory|
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assistant = Captain::Assistant.find(memory[:assistant_id])
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assistant
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.responses
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.approved
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.search(inputs['search_query'])
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.map do |response|
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"\n\nQuestion: #{response[:question]}\nAnswer: #{response[:answer]}"
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end.join
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end
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@agent.register_tool tool
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end
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end
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