iachat/app/models
Pranav 8f95fafff4
feat: Add a setting to keep conversations pending on bot failures (#13512)
Adds an account-level setting `keep_pending_on_bot_failure` to control
whether conversations should move from pending to open when agent bot
webhooks fail.

Some users experience occasional message drops and don't want
conversations to automatically reopen due to transient bot failures.
This setting gives accounts control over that behavior. This is a
temporary setting which will be removed in future once a proper fix for
it is done, so it is not added in the UI.
2026-02-10 17:27:42 -08:00
..
channel fix: Setup webhooks for manual WhatsApp Cloud channel creation (#13278) 2026-01-19 14:12:36 +04:00
concerns feat: add per-account daily rate limit for outbound emails (#13411) 2026-02-03 02:06:51 +05:30
integrations Revert "chore: Upgrade Rails to 7.2.2 and update Gemfile dependencies (#11037)" 2026-02-03 21:09:42 -08:00
access_token.rb Feature: Access tokens for API access (#604) 2020-03-11 00:02:15 +05:30
account_user.rb feat: Add migration files for assignment v2 (#12147) 2025-08-11 21:44:38 -07:00
account.rb feat: Add a setting to keep conversations pending on bot failures (#13512) 2026-02-10 17:27:42 -08:00
agent_bot_inbox.rb Feature: Access tokens for API access (#604) 2020-03-11 00:02:15 +05:30
agent_bot.rb feat: APIs to assign agents_bots as assignee in conversations (#12836) 2025-11-18 18:20:58 -08:00
application_record.rb chore: fix sla email notifications (#9192) 2024-04-04 21:16:49 +05:30
article.rb feat: improve article search ranking (#11640) 2025-06-03 12:01:17 +05:30
assignment_policy.rb chore(annotations): sync model annotations with current schema (#12245) 2025-08-20 20:23:42 +02:00
attachment.rb feat: TikTok channel (#12741) 2025-12-17 07:54:50 -08:00
automation_rule.rb feat: add mark pending action to automation (#13378) 2026-02-02 11:59:51 +05:30
campaign.rb feat: WhatsApp campaigns (#11910) 2025-07-16 09:04:02 +05:30
canned_response.rb chore: Apply fixes for items in rubocop_todo [CW-1806] (#8864) 2024-02-07 13:36:04 +04:00
category.rb chore: Increase Category index per-page limit to 1000 (#12282) 2025-08-22 12:41:38 -07:00
contact_inbox.rb fix: Change contact_inboxes.source_id to text column (#12882) 2025-11-17 16:09:36 +05:30
contact.rb fix: prevent deserialization error on deletion (#13264) 2026-01-14 18:00:12 +05:30
conversation_participant.rb chore: Add controllers for conversation participants (#6462) 2023-02-15 16:33:31 -08:00
conversation.rb perf(conversations): throttle agent_last_seen_at updates to reduce DB load (#13355) 2026-01-23 22:23:41 -08:00
csat_survey_response.rb feat(ee): Review Notes for CSAT Reports (#13289) 2026-01-15 19:53:57 -08:00
custom_attribute_definition.rb feat: Conversation workflows(EE) (#13040) 2026-01-27 11:36:20 +04:00
custom_filter.rb chore: Increase custom filter limit from 50 to 1000 per user (#12603) 2025-10-06 10:41:26 -07:00
dashboard_app.rb fix: validate url for Dashboard Apps [CW-2979] (#8736) 2024-01-18 17:48:30 +05:30
data_import.rb chore: Add delay before running dataimport job (#8039) 2023-10-03 22:18:57 -07:00
email_template.rb chore: upgrade ruby version to 3.4.4 (#11524) 2025-05-21 19:40:07 +05:30
folder.rb feat: Portal endpoint (#4633) 2022-05-16 13:59:59 +05:30
inbox_assignment_policy.rb feat: Add assignment policies controllers with jbuilder views (#12199) 2025-08-18 19:15:21 -07:00
inbox_member.rb feat: auditlog for team and inbox member updates (#7516) 2023-08-15 19:55:19 -07:00
inbox.rb feat: Add support for sending CSAT surveys via templates (Whatsapp Twilio) (#13143) 2026-01-13 16:32:02 +04:00
installation_config.rb Revert "chore: Upgrade Rails to 7.2.2 and update Gemfile dependencies (#11037)" 2026-02-03 21:09:42 -08:00
integrations.rb Feature: Slack integration (#783) 2020-06-12 23:12:47 +05:30
jsonb_attributes_length_validator.rb Fix: added validation for custom and additional attribute (#4260) 2022-03-24 15:38:28 +05:30
kbase.rb Feature: Knowledge Base APIs (#1002) 2020-09-26 02:32:34 +05:30
label.rb feat: multiple UX improvements to labels (#7358) 2023-06-25 18:49:49 +05:30
macro.rb feat: Add webhook event support for macros (#11235) 2025-04-02 20:26:55 -07:00
mention.rb fix: Notification page breakages (#5236) 2022-08-10 13:46:46 +02:00
message.rb Revert "chore: Upgrade Rails to 7.2.2 and update Gemfile dependencies (#11037)" 2026-02-03 21:09:42 -08:00
note.rb feat(ee): Add Captain features (#10665) 2025-01-14 16:15:47 -08:00
notification_setting.rb fix: Specify external db with non-standard port (#2711) 2021-07-28 19:36:51 +05:30
notification_subscription.rb fix: Change the column identifier from string to text to avoid overflow (#9073) 2024-03-07 11:13:01 +05:30
notification.rb fix: pass serialized data in notification.deleted event to avoid Deserialisation (#13061) 2026-01-12 13:15:40 +05:30
platform_app_permissible.rb fix: SuperAdmin Improvements (#3733) 2022-01-11 19:00:00 -08:00
platform_app.rb Chore: Replaced dependent destroy with dependent destroy_async in all models (#3249) 2021-11-18 10:32:29 +05:30
portal.rb fix: Use SignedId instead of regular ID in portal update (#13197) 2026-01-07 19:36:29 -08:00
related_category.rb feat: CRUD operation for associated articles to current article (#4912) 2022-07-04 20:29:44 +05:30
reporting_event.rb feat: allow querying reporting events via the API (#12832) 2025-11-13 12:46:55 +05:30
super_admin.rb feat: Add company model and API with tests (#12548) 2025-10-08 07:53:43 -07:00
team_member.rb feat: auditlog for team and inbox member updates (#7516) 2023-08-15 19:55:19 -07:00
team.rb feat: invalidate cache after inbox members or team members update (#10869) 2025-02-20 21:28:38 -08:00
user.rb Revert "chore: Upgrade Rails to 7.2.2 and update Gemfile dependencies (#11037)" 2026-02-03 21:09:42 -08:00
webhook.rb fix: the webhook url to be text (#13157) 2026-01-06 15:23:54 +05:30
working_hour.rb chore: Replace deprecated functions (#5611) 2022-10-12 14:55:59 -07:00