80c87da8c9
This PR is part of the larger #10849 implementation and introduces a new Live Reports API to provide real-time conversation metrics. The /live_reports/conversation_metrics endpoint returns account-level or team-level conversation statistics, including open, pending, unattended, and unassigned conversation counts. The /live_reports/grouped_conversation_metrics endpoint accepts a group parameter, either team_id or assignee_id, and returns open and unattended conversation counts based on the specified grouping. |
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| v2 | ||
| base_controller_spec.rb | ||