6bdd4f0670
This PR delivers the first slice of the voice channel: inbound call handling. When a customer calls a configured voice number, Chatwoot now creates a new conversation and shows a dedicated call bubble in the UI. As the call progresses (ringing, answered, completed), its status updates in real time in both the conversation list and the call bubble, so agents can instantly see what’s happening. This focuses on the inbound flow and is part of breaking the larger voice feature into smaller, functional, and testable units; further enhancements will follow in subsequent PRs. references: #11602 , #11481 ## Testing - Configure a Voice inbox in Chatwoot with your Twilio number. - Place a call to that number. - Verify a new conversation appears in the Voice inbox for the call. - Open it and confirm a dedicated voice call message bubble is shown. - Watch status update live (ringing/answered); hang up and see it change to completed in both the bubble and conversation list. - to test missed call status, make sure to hangup the call before the please wait while we connect you to an agent message plays ## Screens <img width="400" alt="Screenshot 2025-09-03 at 3 11 25 PM" src="https://github.com/user-attachments/assets/d6a1d2ff-2ded-47b7-9144-a9d898beb380" /> <img width="700" alt="Screenshot 2025-09-03 at 3 11 33 PM" src="https://github.com/user-attachments/assets/c25e6a1e-a885-47f7-b3d7-c3e15eef18c7" /> <img width="700" alt="Screenshot 2025-09-03 at 3 11 57 PM" src="https://github.com/user-attachments/assets/29e7366d-b1d4-4add-a062-4646d2bff435" /> <img width="442" height="255" alt="Screenshot 2025-09-04 at 11 55 01 PM" src="https://github.com/user-attachments/assets/703126f6-a448-49d9-9c02-daf3092cc7f9" /> --------- Co-authored-by: Muhsin <muhsinkeramam@gmail.com>
83 lines
2.1 KiB
Ruby
83 lines
2.1 KiB
Ruby
class Voice::InboundCallBuilder
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pattr_initialize [:account!, :inbox!, :from_number!, :to_number, :call_sid!]
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attr_reader :conversation
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def perform
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contact = find_or_create_contact!
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contact_inbox = find_or_create_contact_inbox!(contact)
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@conversation = find_or_create_conversation!(contact, contact_inbox)
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create_call_message_if_needed!
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self
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end
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def twiml_response
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response = Twilio::TwiML::VoiceResponse.new
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response.say(message: 'Please wait while we connect you to an agent')
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response.to_s
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end
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private
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def find_or_create_conversation!(contact, contact_inbox)
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account.conversations.find_or_create_by!(
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account_id: account.id,
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inbox_id: inbox.id,
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identifier: call_sid
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) do |conv|
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conv.contact_id = contact.id
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conv.contact_inbox_id = contact_inbox.id
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conv.additional_attributes = {
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'call_direction' => 'inbound',
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'call_status' => 'ringing'
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}
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end
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end
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def create_call_message!
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content_attrs = call_message_content_attributes
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@conversation.messages.create!(
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account_id: account.id,
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inbox_id: inbox.id,
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message_type: :incoming,
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sender: @conversation.contact,
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content: 'Voice Call',
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content_type: 'voice_call',
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content_attributes: content_attrs
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)
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end
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def create_call_message_if_needed!
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return if @conversation.messages.voice_calls.exists?
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create_call_message!
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end
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def call_message_content_attributes
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{
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data: {
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call_sid: call_sid,
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status: 'ringing',
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conversation_id: @conversation.display_id,
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call_direction: 'inbound',
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from_number: from_number,
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to_number: to_number,
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meta: {
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created_at: Time.current.to_i,
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ringing_at: Time.current.to_i
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}
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}
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}
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end
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def find_or_create_contact!
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account.contacts.find_by(phone_number: from_number) ||
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account.contacts.create!(phone_number: from_number, name: 'Unknown Caller')
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end
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def find_or_create_contact_inbox!(contact)
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ContactInbox.where(contact_id: contact.id, inbox_id: inbox.id, source_id: from_number).first_or_create!
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end
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end
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