iachat/app/services
Pranav 0c2ab7f5e7
feat(ee): Setup advanced, performant message search (#12193)
We now support searching within the actual message content, email
subject lines, and audio transcriptions. This enables a faster, more
accurate search experience going forward. Unlike the standard message
search, which is limited to the last 3 months, this search has no time
restrictions.

The search engine also accounts for small variations in queries. Minor
spelling mistakes, such as searching for slck instead of Slack, will
still return the correct results. It also ignores differences in accents
and diacritics, so searching for Deja vu will match content containing
Déjà vu.


We can also refine searches in the future by criteria such as:
- Searching within a specific inbox
- Filtering by sender or recipient
- Limiting to messages sent by an agent


Fixes https://github.com/chatwoot/chatwoot/issues/11656
Fixes https://github.com/chatwoot/chatwoot/issues/10669
Fixes https://github.com/chatwoot/chatwoot/issues/5910



---

Rake tasks to reindex all the messages. 

```sh
bundle exec rake search:all
```

Rake task to reindex messages from one account only
```sh
bundle exec rake search:account ACCOUNT_ID=1
```
2025-08-28 10:10:28 +05:30
..
account fix: account email validation during signup (#11307) 2025-05-20 20:45:39 -07:00
auto_assignment chore: Update typo in inbox_round_robin_service (#9590) 2024-06-06 18:49:53 -07:00
automation_rules feat: Add private note action to automations (#11926) 2025-07-16 09:57:35 +05:30
base chore: Add cache to improve widget performance (#11163) 2025-03-24 16:04:49 -07:00
contacts fix: Add support for named parameter templates in WhatsApp (#11198) 2025-03-28 14:07:03 -07:00
conversations feat: Add support for search_conversations in copilot (#11520) 2025-05-20 19:22:17 -07:00
crm feat: save timezone from leadsquared API (#11583) 2025-05-28 09:46:59 +05:30
data_import fix: downcase email before finding (#8921) 2024-02-21 18:51:00 +05:30
email_templates chore: Fix emails being sent with the wrong translations (#2236) 2021-06-08 22:45:01 +05:30
facebook feat: hide CSAT survey URLs from agents in dashboard (#11622) 2025-06-11 23:39:47 +05:30
geocoder fix: ip-lookup database lazy loading for all environments (#8052) 2024-10-22 23:18:30 -07:00
google feat: add Google Email fetch and OAuth token refresh service (#9603) 2024-06-11 14:22:03 +05:30
imap feat: add Google Email fetch and OAuth token refresh service (#9603) 2024-06-11 14:22:03 +05:30
instagram fix: Creates contact when Instagram returns No matching Instagram user (#11496) 2025-07-28 13:49:13 +04:00
internal feat: add job to remove stale contacts and contact_inboxes (#11186) 2025-03-28 12:18:39 +05:30
labels fix: Update associations when a label is updated (#3046) 2021-09-21 10:16:32 +05:30
line fix: input_select styles in Line channel (#11805) 2025-07-02 12:33:29 +05:30
linear feat: Add activity messages for linear actions (#11654) 2025-06-13 11:57:11 +05:30
liquid feat: Add liquid processing for SMS campaigns (#10981) 2025-06-11 13:16:44 -04:00
llm_formatter feat: captain should be able to access private notes (#11768) 2025-06-24 19:00:20 -07:00
macros feat: Add webhook event support for macros (#11235) 2025-04-02 20:26:55 -07:00
message_templates fix: Disable automations on auto-reply emails (#12101) 2025-08-05 13:17:06 +05:30
messages feat: Add the ability to mention team in private message (#11758) 2025-07-02 19:57:59 +05:30
microsoft feat: add Google Email fetch and OAuth token refresh service (#9603) 2024-06-11 14:22:03 +05:30
notification chore: Handle WebPush rate limiting in push notification service (#12184) 2025-08-13 13:32:22 +05:30
sms fix: Error shouldn't halt the campaign for entire audience (#11980) 2025-08-11 12:03:48 +05:30
telegram feat(channel): add support for Telegram Business bots (#10181) (#11663) 2025-06-16 20:35:23 -07:00
twilio feat: Added the backend support for twilio content templates (#12272) 2025-08-24 10:05:15 +05:30
twitter feat: hide CSAT survey URLs from agents in dashboard (#11622) 2025-06-11 23:39:47 +05:30
whatsapp fix: setup webhook for create and update should be done after db commit (#12176) 2025-08-13 20:53:31 +05:30
widget chore: Update method to access "secret_key_base" (#7337) 2023-06-19 16:11:19 +05:30
account_deletion_service.rb feat: automate account deletion (#11406) 2025-05-23 12:58:13 +05:30
action_service.rb chore: Add open conversation option (#11828) 2025-07-02 10:01:50 +05:30
base_refresh_oauth_token_service.rb feat: add Google Email fetch and OAuth token refresh service (#9603) 2024-06-11 14:22:03 +05:30
csat_survey_service.rb fix: Send CSAT survey only when agent can reply in conversation (#11637) 2025-06-11 22:45:32 +05:30
filter_service.rb chore: Ability to filter conversations with priority (#10967) 2025-03-03 16:38:22 +05:30
ip_lookup_service.rb feat(poc): Disable widget based on country (#6658) 2023-03-14 09:09:57 -07:00
search_service.rb feat(ee): Setup advanced, performant message search (#12193) 2025-08-28 10:10:28 +05:30