iachat/app/services
Vinay Keerthi 89d02e2c92
fix: Preserve multiple newlines with whitespace in text-based messaging channels (#13044)
## Description

Fixes an issue where multiple newlines with whitespace between them
(e.g., `\n \n \n`) were being collapsed to single newlines in text-based
messaging channels (Telegram, WhatsApp, Instagram, Facebook, Line, SMS).

The frontend was sending messages with spaces/tabs between newlines, and
the markdown renderer was treating these as paragraph content,
collapsing them during rendering.

### Changes:
1. Added whitespace normalization in `render_telegram_html`,
`render_whatsapp`, `render_instagram`, `render_line`, and
`render_plain_text` methods
2. Strips whitespace from whitespace-only lines before markdown
processing
3. Added comprehensive regression tests for all affected channels

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

1. **Unit Tests**: Added 7 new specs testing multiple newlines with
whitespace between them for all text-based channels
2. **Manual Testing**: Verified with actual frontend payload containing
`\n \n \n` patterns
3. **Regression Testing**: All existing 63 specs pass

### Test Results:
-  All 63 markdown renderer specs pass (56 original + 7 new)
-  All 12 Telegram channel specs pass
-  All 27 WhatsApp + Instagram specs pass
-  Verified with real-world payload: 18 newlines preserved (previously
collapsed to 1)

### Test Command:
```bash
RAILS_ENV=test bundle exec rspec spec/services/messages/markdown_renderer_service_spec.rb
RAILS_ENV=test bundle exec rspec spec/models/channel/telegram_spec.rb
```

## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective
- [x] New and existing unit tests pass locally with my changes
2025-12-10 21:44:16 +05:30
..
account fix: account email validation during signup (#11307) 2025-05-20 20:45:39 -07:00
auto_assignment feat: Assignment service (v2) (#12320) 2025-11-17 10:08:25 +05:30
automation_rules feat: Add support for labels in automations (#11658) 2025-09-18 14:17:54 +05:30
base chore: Add cache to improve widget performance (#11163) 2025-03-24 16:04:49 -07:00
contacts feat: outbound voice call essentials (#12782) 2025-11-24 17:47:00 -08:00
conversations feat: APIs to assign agents_bots as assignee in conversations (#12836) 2025-11-18 18:20:58 -08:00
crm feat: save timezone from leadsquared API (#11583) 2025-05-28 09:46:59 +05:30
data_import fix: downcase email before finding (#8921) 2024-02-21 18:51:00 +05:30
email chore: Migrate mailers from the worker to jobs (#12331) 2025-10-21 16:36:37 -07:00
email_templates chore: Fix emails being sent with the wrong translations (#2236) 2021-06-08 22:45:01 +05:30
facebook feat: hide CSAT survey URLs from agents in dashboard (#11622) 2025-06-11 23:39:47 +05:30
geocoder fix: ip-lookup database lazy loading for all environments (#8052) 2024-10-22 23:18:30 -07:00
google feat: add Google Email fetch and OAuth token refresh service (#9603) 2024-06-11 14:22:03 +05:30
imap feat: add Google Email fetch and OAuth token refresh service (#9603) 2024-06-11 14:22:03 +05:30
instagram fix: Handle Instagram API error codes properly in message processing (#13002) 2025-12-04 18:53:50 +05:30
internal feat: add job to remove stale contacts and contact_inboxes (#11186) 2025-03-28 12:18:39 +05:30
labels fix: Update associations when a label is updated (#3046) 2021-09-21 10:16:32 +05:30
line fix: Ensure messages go to correct conversation when receive multi user in 1 LINE webhook (#12322) 2025-09-22 17:05:25 +05:30
linear feat: Add activity messages for linear actions (#11654) 2025-06-13 11:57:11 +05:30
liquid feat: Add liquid processing for SMS campaigns (#10981) 2025-06-11 13:16:44 -04:00
llm_formatter feat: Differentiate bot and user in the summary (#12801) 2025-11-05 11:42:21 -08:00
macros feat: Add webhook event support for macros (#11235) 2025-04-02 20:26:55 -07:00
mailbox refactor: strategy pattern for mailbox conversation finding (#12766) 2025-11-10 20:47:18 +05:30
message_templates fix: Disable automations on auto-reply emails (#12101) 2025-08-05 13:17:06 +05:30
messages fix: Preserve multiple newlines with whitespace in text-based messaging channels (#13044) 2025-12-10 21:44:16 +05:30
mfa feat: MFA (#12290) 2025-09-18 20:19:24 +05:30
microsoft feat: add Google Email fetch and OAuth token refresh service (#9603) 2024-06-11 14:22:03 +05:30
notification chore: Handle WebPush rate limiting in push notification service (#12184) 2025-08-13 13:32:22 +05:30
sms fix: Error shouldn't halt the campaign for entire audience (#11980) 2025-08-11 12:03:48 +05:30
telegram fix: stream attachment handling in workers (#12870) 2025-12-05 13:02:53 -08:00
twilio fix: Extend phone number normalization to Twilio WhatsApp (#12655) 2025-10-28 18:16:29 +05:30
twitter feat: hide CSAT survey URLs from agents in dashboard (#11622) 2025-06-11 23:39:47 +05:30
whatsapp fix: Prevent WhatsApp campaign duplicate messages by updating status immediately (#12955) 2025-11-26 15:25:49 +05:30
widget feat: MFA (#12290) 2025-09-18 20:19:24 +05:30
account_deletion_service.rb feat: automate account deletion (#11406) 2025-05-23 12:58:13 +05:30
action_service.rb chore: Add open conversation option (#11828) 2025-07-02 10:01:50 +05:30
base_refresh_oauth_token_service.rb feat: add Google Email fetch and OAuth token refresh service (#9603) 2024-06-11 14:22:03 +05:30
base_token_service.rb feat: MFA (#12290) 2025-09-18 20:19:24 +05:30
csat_survey_service.rb fix: Send CSAT survey only when agent can reply in conversation (#11637) 2025-06-11 22:45:32 +05:30
filter_service.rb chore: Ability to filter conversations with priority (#10967) 2025-03-03 16:38:22 +05:30
ip_lookup_service.rb feat(poc): Disable widget based on country (#6658) 2023-03-14 09:09:57 -07:00
search_service.rb feat(ee): Setup advanced, performant message search (#12193) 2025-08-28 10:10:28 +05:30