iachat/spec/enterprise
Tanmay Deep Sharma 5fd3d5e036
feat: allow zero conversation limit capacity policy (#13964)
## Description

Two improvements to Agent Capacity Policy:

**1. Support exclusion via zero conversation limit**
Allow `conversation_limit` to be `0` on inbox capacity limits. Agents
with a zero limit are excluded from auto-assignment for that inbox while
remaining members for manual assignment.

**2. Fix exclusion rules duration input**
- Default changed from `10` to `null` so time-based exclusion isn't
applied unless explicitly set.
- Minimum lowered from 10 to 1 minute.
- `DurationInput` updated to handle `null` values correctly.

## Type of change

Please delete options that are not relevant.

- [ ] Bug fix (non-breaking change which fixes an issue)
- [ ] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

- Added model and capacity service specs for zero-limit exclusion
behavior.
- Tested manually via UI flows 

## Checklist:

- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2026-04-06 11:39:14 +05:30
..
builders fix: restrict existing user sign-in to account members (#13793) 2026-03-13 12:22:25 +05:30
controllers feat: captain custom tools v1 (#13890) 2026-04-02 12:40:11 +05:30
drops feat: Add push/email notification support for SLA (#9140) 2024-03-29 20:27:21 +11:00
jobs feat: allow captain to access contact attributes (#13850) 2026-03-20 16:15:06 +05:30
lib feat: Add force legacy auto-resolve flag (#13804) 2026-03-13 15:04:58 -07:00
listeners feat: captain decides if conversation should be resolved or kept open (#13336) 2026-03-13 10:03:58 +05:30
mailers feat: setup invite to handle SAML enabled account [CW-5613] (#12439) 2025-09-17 19:33:38 +05:30
models feat: allow zero conversation limit capacity policy (#13964) 2026-04-06 11:39:14 +05:30
policies chore: Enforce custom role permissions on conversation access (#12583) 2025-10-22 20:23:37 -07:00
presenters/conversations feat: Conversation API to return applied_sla and sla_events (#9174) 2024-04-01 23:30:07 +05:30
services feat: allow zero conversation limit capacity policy (#13964) 2026-04-06 11:39:14 +05:30