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Pranav a8b302d4cd
feat(ee): Review Notes for CSAT Reports (#13289) 
CSAT scores are helpful, but on their own they rarely tell the full
story. A drop in rating can come from delayed timelines, unclear
expectations, or simple misunderstandings, even when the issue itself
was handled correctly.

Review Notes for CSAT let admins/report manager roles add internal-only
context next to each CSAT response. This makes it easier to interpret
scores properly and focus on patterns and root causes, not just numbers.


<img width="2170" height="1680" alt="image"
src="https://github.com/user-attachments/assets/56df7fab-d0a7-4a94-95b9-e4c459ad33d5"
/>


### Why this matters

* Capture the real context behind individual CSAT ratings
* Clarify whether a low score points to a genuine service issue or a
process gap
* Spot recurring themes across conversations and teams
* Make CSAT reviews more useful for leadership reviews and
retrospectives

### How Review Notes work

**View CSAT responses**
Open the CSAT report to see overall metrics, rating distribution, and
individual responses.

**Add a Review Note**
For any CSAT entry, managers can add a Review Note directly below the
customer’s feedback.

**Document internal insights**
Use Review Notes to capture things like:

* Why a score was lower or higher than expected
* Patterns you are seeing across similar cases
* Observations around communication, timelines, or customer expectations

Review Notes are visible only to administrators and people with report
access only. We may expand visibility to agents in the future based on
feedback. However, customers never see them.

Each note clearly shows who added it and when, making it easy to review
context and changes over time.
2026-01-15 19:53:57 -08:00
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am.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ar.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
az.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
bg.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
bn.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ca.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
cs.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
da.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
de.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
devise.am.yml chore: Update translations (#7728) 2023-08-15 13:47:38 -07:00
devise.ar.yml chore: Update translations (#9946) 2024-08-16 14:06:32 +05:30
devise.az.yml chore: Update translations (#10549) 2025-01-14 22:00:56 +05:30
devise.bg.yml chore: New Crowdin updates (#3616) 2021-12-19 11:38:02 +05:30
devise.bn.yml chore: Update translations (#12722) 2025-10-27 17:54:15 +05:30
devise.ca.yml Chore: New Crowdin translations (#747) 2020-04-23 23:52:16 +05:30
devise.cs.yml Chore: Add ro, fr, pt_BR translation files (#827) 2020-05-06 14:24:20 +05:30
devise.da.yml chore: Enable Danish language (#1443) 2020-11-24 23:07:51 +05:30
devise.de.yml chore: Update translations (#4099) 2022-03-17 20:02:32 +05:30
devise.el.yml Chore: New Crowdin translations (#747) 2020-04-23 23:52:16 +05:30
devise.en.yml Feature/update confirmation email information (#145) 2019-10-14 14:24:58 +05:30
devise.es.yml chore: New Crowdin Translation updates (#2063) 2021-04-19 15:10:16 +05:30
devise.et.yml chore: Update translations (#12722) 2025-10-27 17:54:15 +05:30
devise.fa.yml chore: Update translations, Add Norwegian(no) (#1675) 2021-01-28 14:03:52 +05:30
devise.fi.yml chore: Update translations (#1502) 2020-12-09 16:43:51 +05:30
devise.fr.yml Chore: New Crowdin translations (#747) 2020-04-23 23:52:16 +05:30
devise.he.yml chore: Update translations (#6895) 2023-04-17 14:45:49 +05:30
devise.hi.yml Chore: Include Tamil, Arabic, other language updates (#1018) 2020-07-08 00:59:30 +05:30
devise.hr.yml chore: Update translations (#9946) 2024-08-16 14:06:32 +05:30
devise.hu.yml chore: New translation updates 2021-03-16 00:00:53 +05:30
devise.hy.yml chore: Update translations 2023-03-08 14:00:00 +05:30
devise.id.yml chore: Enable Finnish, Indonesian languages (#1495) 2020-12-08 00:05:07 +05:30
devise.is.yml chore: Update translations from Crowdin (#5810) 2022-11-08 09:36:24 -08:00
devise.it.yml chore: Update to the latest translations (#3923) 2022-02-07 17:19:34 +05:30
devise.ja.yml chore: Update translations from Crowdin (#10686) 2025-02-12 12:34:34 +05:30
devise.ka.yml chore: Enable Thai language (th), update translations (#5095) 2022-07-26 09:52:59 +05:30
devise.ko.yml chore: Update translations from Crowdin (#5810) 2022-11-08 09:36:24 -08:00
devise.lt.yml chore: Update translations (#7347) 2023-06-19 17:27:43 +05:30
devise.lv.yml chore: Update translations from Crowdin (#5523) 2022-09-28 21:59:41 -07:00
devise.ml.yml chore: Update to the latest translations (#3923) 2022-02-07 17:19:34 +05:30
devise.ms.yml chore: New Translation updates (#5287) 2022-08-19 13:55:23 +05:30
devise.ne.yml chore: Update translations, Add Norwegian(no) (#1675) 2021-01-28 14:03:52 +05:30
devise.nl.yml Add new translations (#862) 2020-05-16 18:07:19 +05:30
devise.no.yml chore: Update translations, Add Norwegian(no) (#1675) 2021-01-28 14:03:52 +05:30
devise.pl.yml Chore: Add ro, fr, pt_BR translation files (#827) 2020-05-06 14:24:20 +05:30
devise.pt_BR.yml chore: Update translations (#1502) 2020-12-09 16:43:51 +05:30
devise.pt.yml Chore: Add pt and pt_BR translations (#813) 2020-05-04 17:33:55 +05:30
devise.ro.yml chore: Update translations from Crowdin (#4652) 2022-05-09 18:57:05 +05:30
devise.ru.yml chore: Enable Russian, update translations (#1159) 2020-08-22 17:54:16 +05:30
devise.sh.yml chore: Update translations (#6751) 2023-03-27 14:45:50 +05:30
devise.sk.yml chore: New Crowdin updates (#3616) 2021-12-19 11:38:02 +05:30
devise.sl.yml chore: Update translations (#10549) 2025-01-14 22:00:56 +05:30
devise.sq.yml chore: Update translations (#8016) 2023-09-29 15:46:29 +05:30
devise.sr.yml chore: Update translations from Crowdin (#5202) 2022-08-08 21:14:50 +05:30
devise.sv.yml chore: New translation updates 2021-03-16 00:00:53 +05:30
devise.ta.yml Chore: Include Tamil, Arabic, other language updates (#1018) 2020-07-08 00:59:30 +05:30
devise.th.yml chore: Update translations from Crowdin (#4652) 2022-05-09 18:57:05 +05:30
devise.tl.yml chore: Update translations from Crowdin (#9835) 2024-07-25 11:58:22 -07:00
devise.tr.yml chore: Enable Czech(cs), Turkish(tr), update translations (#1466) 2020-12-01 13:15:17 +05:30
devise.uk.yml chore: Update translations from Crowdin (#4652) 2022-05-09 18:57:05 +05:30
devise.ur_IN.yml chore: Update translations from Crowdin (#4665) 2022-05-13 11:38:49 +05:30
devise.ur.yml chore: Update translations from Crowdin (#4652) 2022-05-09 18:57:05 +05:30
devise.vi.yml chore: Enable Japanese, update translation from Crowdin (#1417) 2020-11-16 23:11:14 +05:30
devise.zh_CN.yml chore: Enable the languages no, zh-CN, hu (#2135) 2021-04-20 16:22:03 +05:30
devise.zh_TW.yml chore: Enable Danish language (#1443) 2020-11-24 23:07:51 +05:30
devise.zh.yml chore: New Translation updates (#3371) 2021-11-12 23:40:08 +05:30
el.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
en.yml feat(ee): Review Notes for CSAT Reports (#13289) 2026-01-15 19:53:57 -08:00
es.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
et.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
fa.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
fi.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
fr.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
he.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
hi.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
hr.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
hu.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
hy.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
id.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
is.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
it.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ja.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ka.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ko.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
lt.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
lv.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ml.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ms.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ne.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
nl.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
no.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
pl.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
pt_BR.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
pt.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ro.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ru.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
secure_password.en.yml feat: Improved password security policy (#2345) 2021-06-07 17:26:08 +05:30
sh.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
sk.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
sl.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
sq.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
sr.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
sv.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ta.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
th.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
tl.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
tr.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
uk.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ur_IN.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ur.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
vi.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
zh_CN.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
zh_TW.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
zh.yml chore: New Translation updates (#3371) 2021-11-12 23:40:08 +05:30