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96b5780ea7
iachat/swagger/definitions/resource
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Pranav 0917e1a646
feat: Add an API to support querying metrics by ChannelType (#13255) 
This API gives you how many conversations exist per channel, broken down
by status in a given time period. The max time period is capped to 6
months for now.

**Input Params:**
- **since:** Unix timestamp (seconds) - start of date range
- **until:** Unix timestamp (seconds) - end of date range


**Response Payload:**

```json
{
  "Channel::Sms": {
    "resolved": 85,
    "snoozed": 10,
    "open": 5,
    "pending": 5,
    "total": 100
  },
  "Channel::Email": {
    "resolved": 72,
    "snoozed": 15,
    "open": 13,
    "pending": 13,
    "total": 100
  },
  "Channel::WebWidget": {
    "resolved": 90,
    "snoozed": 7,
    "open": 3,
    "pending": 3,
    "total": 100
  }
}
```

**Definitons:**
resolved = Number of conversations created within the selected time
period that are currently marked as resolved.
snoozed = Number of conversations created within the selected time
period that are currently marked as snoozed.
pending = Number of conversations created within the selected time
period that are currently marked as pending.
open = Number of conversations created within the selected time period
that are currently open.
total = Total number of conversations created within the selected time
period, across all statuses.
2026-01-12 23:18:47 -08:00
..
extension feat: Update swagger to openapi 3.0.4, update request payloads with examples (#11533) 2025-05-22 17:57:12 +07:00
integrations Fix: Make swagger doc compliant to OpenAPI (#3394) 2021-11-17 18:55:15 +05:30
public feat: Update swagger to openapi 3.0.4, update request payloads with examples (#11374) 2025-05-22 14:26:44 +07:00
reports feat: Add an API to support querying metrics by ChannelType (#13255) 2026-01-12 23:18:47 -08:00
account_detail.yml docs: add swagger spec for accounts API (#11620) 2025-05-29 11:23:27 +05:30
account_show_response.yml docs: add swagger spec for accounts API (#11620) 2025-05-29 11:23:27 +05:30
account_user.yml feat: Update swagger to openapi 3.0.4, update request payloads with examples (#11374) 2025-05-22 14:26:44 +07:00
account.yml chore: Update API docs (#1153) 2020-08-18 12:14:37 +05:30
agent_bot.yml feat: Update swagger to openapi 3.0.4, update request payloads with examples (#11533) 2025-05-22 17:57:12 +07:00
agent.yml feat: Update swagger to openapi 3.0.4, update request payloads with examples (#11533) 2025-05-22 17:57:12 +07:00
article.yml fix: Help center api doc (#7189) 2023-05-25 18:50:00 +05:30
audit_log.yml chore: add audit-logs swagger (#12001) 2025-07-22 13:42:31 +04:00
automation_rule_item.yml feat: Update swagger to openapi 3.0.4, update request payloads with examples (#11533) 2025-05-22 17:57:12 +07:00
automation_rule.yml feat: Add automation rule event conversation resolved (#9669) 2025-08-13 12:57:14 +05:30
canned_response.yml feat: Update swagger to openapi 3.0.4, update request payloads with examples (#11533) 2025-05-22 17:57:12 +07:00
category.yml fix: Help center api doc (#7189) 2023-05-25 18:50:00 +05:30
contact_conversation_message.yml feat: Update swagger to openapi 3.0.4, update request payloads with examples (#11533) 2025-05-22 17:57:12 +07:00
contact_conversations_response.yml feat: Update swagger to openapi 3.0.4, update request payloads with examples (#11533) 2025-05-22 17:57:12 +07:00
contact_detail.yml feat: Update swagger to openapi 3.0.4, update request payloads with examples (#11533) 2025-05-22 17:57:12 +07:00
contact_inbox.yml feat: Update swagger to openapi 3.0.4, update request payloads with examples (#11533) 2025-05-22 17:57:12 +07:00
contact_inboxes.yml feat: Update swagger to openapi 3.0.4, update request payloads with examples (#11533) 2025-05-22 17:57:12 +07:00
contact_list_item.yml feat: Update swagger to openapi 3.0.4, update request payloads with examples (#11533) 2025-05-22 17:57:12 +07:00
contact_meta.yml feat: Update swagger to openapi 3.0.4, update request payloads with examples (#11533) 2025-05-22 17:57:12 +07:00
contact_show_response.yml feat: Update swagger to openapi 3.0.4, update request payloads with examples (#11533) 2025-05-22 17:57:12 +07:00
contact.yml feat: Update swagger to openapi 3.0.4, update request payloads with examples (#11533) 2025-05-22 17:57:12 +07:00
contactable_inboxes_response.yml feat: Update swagger to openapi 3.0.4, update request payloads with examples (#11533) 2025-05-22 17:57:12 +07:00
contactable_inboxes.yml feat: Update swagger to openapi 3.0.4, update request payloads with examples (#11374) 2025-05-22 14:26:44 +07:00
contacts_list_response.yml feat: Update swagger to openapi 3.0.4, update request payloads with examples (#11533) 2025-05-22 17:57:12 +07:00
conversation_messages.yml feat: Update swagger to openapi 3.0.4, update request payloads with examples (#11533) 2025-05-22 17:57:12 +07:00
conversation_meta.yml feat: Update swagger to openapi 3.0.4, update request payloads with examples (#11533) 2025-05-22 17:57:12 +07:00
conversation.yml feat: Update swagger to openapi 3.0.4, update request payloads with examples (#11533) 2025-05-22 17:57:12 +07:00
custom_attribute.yml feat: Update swagger to openapi 3.0.4, update request payloads with examples (#11533) 2025-05-22 17:57:12 +07:00
custom_filter.yml Fix: Make swagger doc compliant to OpenAPI (#3394) 2021-11-17 18:55:15 +05:30
inbox_contact.yml feat: Update swagger to openapi 3.0.4, update request payloads with examples (#11533) 2025-05-22 17:57:12 +07:00
inbox.yml feat: Update swagger to openapi 3.0.4, update request payloads with examples (#11533) 2025-05-22 17:57:12 +07:00
message_detailed.yml feat: Update swagger to openapi 3.0.4, update request payloads with examples (#11533) 2025-05-22 17:57:12 +07:00
message.yml feat: Update swagger to openapi 3.0.4, update request payloads with examples (#11533) 2025-05-22 17:57:12 +07:00
platform_account.yml chore: Add Swagger docs for Platform APIs (#2349) 2021-05-31 10:58:43 +05:30
portal_config.yml feat: Update swagger to openapi 3.0.4, update request payloads with examples (#11533) 2025-05-22 17:57:12 +07:00
portal_item.yml feat: Update swagger to openapi 3.0.4, update request payloads with examples (#11533) 2025-05-22 17:57:12 +07:00
portal_logo.yml feat: Update swagger to openapi 3.0.4, update request payloads with examples (#11533) 2025-05-22 17:57:12 +07:00
portal_meta.yml feat: Update swagger to openapi 3.0.4, update request payloads with examples (#11533) 2025-05-22 17:57:12 +07:00
portal_single.yml feat: Update swagger to openapi 3.0.4, update request payloads with examples (#11533) 2025-05-22 17:57:12 +07:00
portal.yml feat: Update swagger to openapi 3.0.4, update request payloads with examples (#11533) 2025-05-22 17:57:12 +07:00
reporting_event_meta.yml feat: allow querying reporting events via the API (#12832) 2025-11-13 12:46:55 +05:30
reporting_event.yml feat: allow querying reporting events via the API (#12832) 2025-11-13 12:46:55 +05:30
reporting_events_list_response.yml feat: allow querying reporting events via the API (#12832) 2025-11-13 12:46:55 +05:30
team.yml docs: Add documentation for integration APIs (#2300) 2021-05-20 20:46:45 +05:30
user.yml feat: Update swagger to openapi 3.0.4, update request payloads with examples (#11533) 2025-05-22 17:57:12 +07:00
webhook.yml feat(webhooks): add name to webhook (#12641) 2025-11-13 13:28:15 +05:30