iachat/app
Muhsin Keloth 99997a701a
feat: Add twilio content templates (#12277)
Implements comprehensive Twilio WhatsApp content template support (Phase
1) enabling text, media, and quick reply templates with proper parameter
conversion, sync capabilities, and feature flag protection.

###  Features Implemented

  **Template Types Supported**

  - Basic Text Templates: Simple text with variables ({{1}}, {{2}})
  - Media Templates: Image/Video/Document templates with text variables
  - Quick Reply Templates: Interactive button templates
- Phase 2 (Future): List Picker, Call-to-Action, Catalog, Carousel,
Authentication templates

  **Template Synchronization**

- API Endpoint: POST
/api/v1/accounts/{account_id}/inboxes/{inbox_id}/sync_templates
  - Background Job: Channels::Twilio::TemplatesSyncJob
  - Storage: JSONB format in channel_twilio_sms.content_templates
  - Auto-categorization: UTILITY, MARKETING, AUTHENTICATION categories

 ###  Template Examples Tested


  #### Text template
```
  { "name": "greet", "language": "en" }
```
  #### Template with variables
```
  { "name": "order_status", "parameters": [{"type": "body", "parameters": [{"text": "John"}]}] }
```

  #### Media template with image
```
  { "name": "product_showcase", "parameters": [
    {"type": "header", "parameters": [{"image": {"link": "image.jpg"}}]},
    {"type": "body", "parameters": [{"text": "iPhone"}, {"text": "$999"}]}
  ]}
```
#### Preview

<img width="1362" height="1058" alt="CleanShot 2025-08-26 at 10 01
51@2x"
src="https://github.com/user-attachments/assets/cb280cea-08c3-44ca-8025-58a96cb3a451"
/>

<img width="1308" height="1246" alt="CleanShot 2025-08-26 at 10 02
02@2x"
src="https://github.com/user-attachments/assets/9ea8537a-61e9-40f5-844f-eaad337e1ddd"
/>

#### User guide

https://www.chatwoot.com/hc/user-guide/articles/1756195741-twilio-content-templates

---------

Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
2025-08-29 16:13:25 +05:30
..
actions fix: Disable enqueueing Avatar jobs if the URL is invalid (#12035) 2025-07-24 12:56:39 +04:00
assets feat: Hide installation identifier (#11722) 2025-06-17 15:45:40 -07:00
builders fix: missing metrics and labels from label summary (#11718) 2025-06-12 17:58:56 +05:30
channels fix: Move contact events to account stream rather than individual user stream (#11082) 2025-03-13 17:46:48 -07:00
controllers feat: Added the backend support for twilio content templates (#12272) 2025-08-24 10:05:15 +05:30
dashboards chore: improve plan-based feature handling with plan hierarchy (#11335) 2025-04-28 14:13:56 -07:00
dispatchers feat(ee): Add Captain features (#10665) 2025-01-14 16:15:47 -08:00
drops feat: Add the support for custom attributes in message variables (#8511) 2023-12-08 14:13:35 -08:00
fields chore: improve plan-based feature handling with plan hierarchy (#11335) 2025-04-28 14:13:56 -07:00
finders perf: fix notifications duplicate query and add composite index (#12110) 2025-08-07 15:59:40 +05:30
helpers fix: incorrect first response time for reopened conversations (#12058) 2025-08-13 16:39:43 +05:30
javascript feat: Add twilio content templates (#12277) 2025-08-29 16:13:25 +05:30
jobs feat: Added the backend support for twilio content templates (#12272) 2025-08-24 10:05:15 +05:30
listeners fix: incorrect first response time for reopened conversations (#12058) 2025-08-13 16:39:43 +05:30
mailboxes fix: Disable automations on auto-reply emails (#12101) 2025-08-05 13:17:06 +05:30
mailers fix: footer in ssl_instructions email (#12076) 2025-07-31 11:44:17 -07:00
models feat(ee): Setup advanced, performant message search (#12193) 2025-08-28 10:10:28 +05:30
policies feat: Add assignment policies controllers with jbuilder views (#12199) 2025-08-18 19:15:21 -07:00
presenters fix: Disable automations on auto-reply emails (#12101) 2025-08-05 13:17:06 +05:30
services feat: Add twilio content templates (#12277) 2025-08-29 16:13:25 +05:30
views feat(ee): Setup advanced, performant message search (#12193) 2025-08-28 10:10:28 +05:30
workers feat: API Endpoints to update message status (#11387) 2025-04-29 15:33:11 -07:00