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99997a701a
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Muhsin Keloth 99997a701a
feat: Add twilio content templates (#12277) 
Implements comprehensive Twilio WhatsApp content template support (Phase
1) enabling text, media, and quick reply templates with proper parameter
conversion, sync capabilities, and feature flag protection.

###  Features Implemented

  **Template Types Supported**

  - Basic Text Templates: Simple text with variables ({{1}}, {{2}})
  - Media Templates: Image/Video/Document templates with text variables
  - Quick Reply Templates: Interactive button templates
- Phase 2 (Future): List Picker, Call-to-Action, Catalog, Carousel,
Authentication templates

  **Template Synchronization**

- API Endpoint: POST
/api/v1/accounts/{account_id}/inboxes/{inbox_id}/sync_templates
  - Background Job: Channels::Twilio::TemplatesSyncJob
  - Storage: JSONB format in channel_twilio_sms.content_templates
  - Auto-categorization: UTILITY, MARKETING, AUTHENTICATION categories

 ###  Template Examples Tested


  #### Text template
```
  { "name": "greet", "language": "en" }
```
  #### Template with variables
```
  { "name": "order_status", "parameters": [{"type": "body", "parameters": [{"text": "John"}]}] }
```

  #### Media template with image
```
  { "name": "product_showcase", "parameters": [
    {"type": "header", "parameters": [{"image": {"link": "image.jpg"}}]},
    {"type": "body", "parameters": [{"text": "iPhone"}, {"text": "$999"}]}
  ]}
```
#### Preview

<img width="1362" height="1058" alt="CleanShot 2025-08-26 at 10 01
51@2x"
src="https://github.com/user-attachments/assets/cb280cea-08c3-44ca-8025-58a96cb3a451"
/>

<img width="1308" height="1246" alt="CleanShot 2025-08-26 at 10 02
02@2x"
src="https://github.com/user-attachments/assets/9ea8537a-61e9-40f5-844f-eaad337e1ddd"
/>

#### User guide

https://www.chatwoot.com/hc/user-guide/articles/1756195741-twilio-content-templates

---------

Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
2025-08-29 16:13:25 +05:30
..
agents feat: add more tools (#12116) 2025-08-08 17:57:30 +05:30
environments chore: Improvements to codespaces (#11635) 2025-05-29 21:18:02 -06:00
initializers feat(ee): Setup advanced, performant message search (#12193) 2025-08-28 10:10:28 +05:30
integration feat: notion OAuth setup (#11765) 2025-06-26 19:16:06 +05:30
languages feat: Updated public portal header design (#8089) 2023-11-08 17:56:59 -08:00
locales feat: Add BE changes for captain pdf support for faq generation (#12113) 2025-08-27 20:31:22 +05:30
app.yml Bump version to 4.5.2 2025-08-20 21:44:30 +02:00
application.rb fix: switch to datadog v2 gem (#12214) 2025-08-18 21:54:27 +05:30
boot.rb Upgrade to rails 6 💎 (#11) 2019-08-19 13:49:57 +05:30
cable.yml fix: Redis 6 on Heroku breaks ActionCable config (#4269) 2022-03-24 19:25:07 +05:30
database.yml perf: enable active record connection pool reaper (#10866) 2025-03-17 19:27:05 -07:00
elastic_apm.yml chore: Support for Elastic APM (#5004) 2022-07-22 11:39:37 +02:00
environment.rb Initial Commit 2019-08-14 15:18:44 +05:30
features.yml feat: Add twilio content templates (#12277) 2025-08-29 16:13:25 +05:30
installation_config.yml feat: Setup posthog analytics (#12291) 2025-08-27 09:10:06 +05:30
markdown_embeds.yml feat: move embedding config to a yaml file (#11611) 2025-05-30 16:26:40 +05:30
newrelic.yml fix: logic error when setting new relic logging forwarding (#8687) 2024-01-11 21:05:04 +05:30
puma.rb chore: Fix puma configuration (#5023) 2022-07-12 12:27:33 +02:00
rds-ca-2019-root.pem chore: add aws rds root cert for tls connection (#3812) 2022-02-01 16:01:25 +05:30
routes.rb feat: Add agent capacity controllers (#12200) 2025-08-26 19:12:58 -07:00
schedule.yml feat: automate account deletion (#11406) 2025-05-23 12:58:13 +05:30
scout_apm.yml chore: Load only required APMs (#6497) 2023-03-01 14:31:51 +05:30
secrets.yml Use secret_key_base from env 2019-08-15 23:08:36 +05:30
sidekiq.yml fix: Disable enqueueing Avatar jobs if the URL is invalid (#12035) 2025-07-24 12:56:39 +04:00
spring.rb 🚨Fix Rubocop lint errors 2019-10-20 14:17:26 +05:30
storage.yml fix: GCS credentials dont need to be parsed as JSON (#1429) 2020-11-27 14:39:25 +05:30
vite.json feat: Vite + vue 3 💚 (#10047) 2024-10-02 00:36:30 -07:00