9a05ff5247
* feat(scheduled-messages): scroll to sent message from sidebar
- Expose message_id in JBuilder serialization and push_event_data
- Add HIGHLIGHT_MESSAGE bus event for in-page message highlighting
- Add 'Go to message' button on sent scheduled messages in sidebar
- Enhance onScrollToMessage to fetch messages around target when not in DOM
- Extend Message.vue highlight to work with bus events (not just route query)
- Add i18n keys for EN and pt-BR
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
* refactor(scheduled-messages): make sent card clickable instead of button
Replace the 'Go to message' button with a clickable card. The entire
sent scheduled message card now has cursor-pointer, hover highlight,
and a tooltip — clicking anywhere on it scrolls to the message.
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
* fix(scheduled-messages): address PR review feedback
- Use camelCase value for HIGHLIGHT_MESSAGE bus event ('highlightMessage')
- Show toast alert when message not found after fetch or on fetch error
- Use the MESSAGE_NOT_FOUND i18n key that was previously unused
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
* fix(scheduled-messages): use messageId query param for find message
Replace direct bus event emission with route navigation using
?messageId= query param, reusing the same proven mechanism used by
search results and copy-message-link.
Changes:
- ScheduledMessageItem: router.replace with ?messageId= instead of
emitting SCROLL_TO_MESSAGE directly
- ConversationView: handle ?messageId= on same-conversation (was
previously skipped), fetch messages around target and scroll
- MessagesView: clean up ?messageId= from URL after scroll/error
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
* fix(scheduled-messages): add toast feedback for find message
Show a persistent "Searching for message..." toast while fetching,
auto-dismissed on success. Show "Message not found" error toast if
the message cannot be located.
Uses usePendingAlert for the loading state in both ConversationView
(initial fetch) and MessagesView (fallback fetch).
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
* fix: prevent scroll overshoot when navigating to message
Remove the immediate fetchPreviousMessages() call after
scrollIntoView({ behavior: smooth }). The fetch was prepending
messages above the target while the smooth scroll animation was
still running, shifting the DOM and causing the scroll to stop
short of the target message. The scroll event handler will
naturally trigger message loading when the user scrolls up later.
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
* chore(scheduled-messages): remove redundant clearMessageIdFromRoute calls
---------
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
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| .github | ||
| .husky | ||
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| .vscode | ||
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| app | ||
| bin | ||
| clevercloud | ||
| config | ||
| db | ||
| deployment | ||
| docker | ||
| enterprise | ||
| lib | ||
| log | ||
| public | ||
| rubocop | ||
| script | ||
| spec | ||
| swagger | ||
| theme | ||
| tmp | ||
| vendor | ||
| .all-contributorsrc | ||
| .annotaterb.yml | ||
| .browserslistrc | ||
| .bundler-audit.yml | ||
| .dockerignore | ||
| .editorconfig | ||
| .env.example | ||
| .eslintrc.js | ||
| .gitignore | ||
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| .prettierrc | ||
| .rspec | ||
| .rubocop.yml | ||
| .ruby-version | ||
| .scss-lint.yml | ||
| .slugignore | ||
| AGENTS.md | ||
| app.json | ||
| Capfile | ||
| CLAUDE.md | ||
| CODE_OF_CONDUCT.md | ||
| config.ru | ||
| CONTRIBUTING.md | ||
| crowdin.yml | ||
| CUSTOM_BRANDING.md | ||
| docker-compose.coolify.yaml | ||
| docker-compose.production.yaml | ||
| docker-compose.test.yaml | ||
| docker-compose.yaml | ||
| Gemfile | ||
| Gemfile.lock | ||
| histoire.config.ts | ||
| LICENSE | ||
| Makefile | ||
| package.json | ||
| pnpm-lock.yaml | ||
| postcss.config.js | ||
| Procfile | ||
| Procfile.dev | ||
| Procfile.test | ||
| Procfile.tunnel | ||
| Rakefile | ||
| README.md | ||
| SECURITY.md | ||
| semantic.yml | ||
| tailwind.config.js | ||
| VERSION_CW | ||
| VERSION_CWCTL | ||
| vite.config.ts | ||
| vitest.setup.js | ||
| workbox-config.js | ||
Chatwoot
The modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
Chatwoot is the modern, open-source, and self-hosted customer support platform designed to help businesses deliver exceptional customer support experience. Built for scale and flexibility, Chatwoot gives you full control over your customer data while providing powerful tools to manage conversations across channels.
✨ Captain – AI Agent for Support
Supercharge your support with Captain, Chatwoot’s AI agent. Captain helps automate responses, handle common queries, and reduce agent workload—ensuring customers get instant, accurate answers. With Captain, your team can focus on complex conversations while routine questions are resolved automatically. Read more about Captain here.
💬 Omnichannel Support Desk
Chatwoot centralizes all customer conversations into one powerful inbox, no matter where your customers reach out from. It supports live chat on your website, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line, SMS etc.
📚 Help center portal
Publish help articles, FAQs, and guides through the built-in Help Center Portal. Enable customers to find answers on their own, reduce repetitive queries, and keep your support team focused on more complex issues.
🗂️ Other features
Collaboration & Productivity
- Private Notes and @mentions for internal team discussions.
- Labels to organize and categorize conversations.
- Keyboard Shortcuts and a Command Bar for quick navigation.
- Canned Responses to reply faster to frequently asked questions.
- Auto-Assignment to route conversations based on agent availability.
- Multi-lingual Support to serve customers in multiple languages.
- Custom Views and Filters for better inbox organization.
- Business Hours and Auto-Responders to manage response expectations.
- Teams and Automation tools for scaling support workflows.
- Agent Capacity Management to balance workload across the team.
Customer Data & Segmentation
- Contact Management with profiles and interaction history.
- Contact Segments and Notes for targeted communication.
- Campaigns to proactively engage customers.
- Custom Attributes for storing additional customer data.
- Pre-Chat Forms to collect user information before starting conversations.
Integrations
- Slack Integration to manage conversations directly from Slack.
- Dialogflow Integration for chatbot automation.
- Dashboard Apps to embed internal tools within Chatwoot.
- Shopify Integration to view and manage customer orders right within Chatwoot.
- Use Google Translate to translate messages from your customers in realtime.
- Create and manage Linear tickets within Chatwoot.
Reports & Insights
- Live View of ongoing conversations for real-time monitoring.
- Conversation, Agent, Inbox, Label, and Team Reports for operational visibility.
- CSAT Reports to measure customer satisfaction.
- Downloadable Reports for offline analysis and reporting.
Documentation
Detailed documentation is available at chatwoot.com/help-center.
Translation process
The translation process for Chatwoot web and mobile app is managed at https://translate.chatwoot.com using Crowdin. Please read the translation guide for contributing to Chatwoot.
Branching model
We use the git-flow branching model. The base branch is develop.
If you are looking for a stable version, please use the master or tags labelled as v1.x.x.
Deployment
Heroku one-click deploy
Deploying Chatwoot to Heroku is a breeze. It's as simple as clicking this button:
Follow this link to understand setting the correct environment variables for the app to work with all the features. There might be breakages if you do not set the relevant environment variables.
DigitalOcean 1-Click Kubernetes deployment
Chatwoot now supports 1-Click deployment to DigitalOcean as a kubernetes app.
Other deployment options
For other supported options, checkout our deployment page.
Security
Looking to report a vulnerability? Please refer our SECURITY.md file.
Community
If you need help or just want to hang out, come, say hi on our Discord server.
Contributors
Thanks goes to all these wonderful people:
Chatwoot © 2017-2026, Chatwoot Inc - Released under the MIT License.