f4643116df
Currently, auto-assignment runs only during conversation creation or update events. If no agents are online when new conversations arrive, those conversations remain unassigned. With this change, unassigned conversations will be automatically assigned once agents become available. The job runs every 15 minutes and uses a fair distribution threshold of 100 to prevent a large number of conversations from being assigned to a single available agent. This will be customizable later.
48 lines
1.4 KiB
Ruby
48 lines
1.4 KiB
Ruby
class Inboxes::BulkAutoAssignmentJob < ApplicationJob
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queue_as :scheduled_jobs
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include BillingHelper
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def perform
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Account.feature_assignment_v2.find_each do |account|
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if should_skip_auto_assignment?(account)
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Rails.logger.info("Skipping auto assignment for account #{account.id}")
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next
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end
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account.inboxes.where(enable_auto_assignment: true).find_each do |inbox|
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process_assignment(inbox)
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end
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end
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end
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private
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def process_assignment(inbox)
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allowed_agent_ids = inbox.member_ids_with_assignment_capacity
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if allowed_agent_ids.blank?
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Rails.logger.info("No agents available to assign conversation to inbox #{inbox.id}")
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return
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end
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assign_conversations(inbox, allowed_agent_ids)
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end
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def assign_conversations(inbox, allowed_agent_ids)
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unassigned_conversations = inbox.conversations.unassigned.open.limit(Limits::AUTO_ASSIGNMENT_BULK_LIMIT)
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unassigned_conversations.find_each do |conversation|
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::AutoAssignment::AgentAssignmentService.new(
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conversation: conversation,
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allowed_agent_ids: allowed_agent_ids
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).perform
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Rails.logger.info("Assigned conversation #{conversation.id} to agent #{allowed_agent_ids.first}")
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end
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end
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def should_skip_auto_assignment?(account)
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return false unless ChatwootApp.chatwoot_cloud?
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default_plan?(account)
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end
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end
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