iachat/app/services/mailbox/conversation_finder_strategies/new_conversation_strategy.rb
Shivam Mishra 615e81731c
refactor: strategy pattern for mailbox conversation finding (#12766)
Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2025-11-10 20:47:18 +05:30

84 lines
2.6 KiB
Ruby

class Mailbox::ConversationFinderStrategies::NewConversationStrategy < Mailbox::ConversationFinderStrategies::BaseStrategy
include MailboxHelper
include IncomingEmailValidityHelper
attr_accessor :processed_mail, :account, :inbox, :contact, :contact_inbox, :conversation, :channel
def initialize(mail)
super(mail)
@channel = EmailChannelFinder.new(mail).perform
return unless @channel
@account = @channel.account
@inbox = @channel.inbox
@processed_mail = MailPresenter.new(mail, @account)
end
# This strategy prepares a new conversation but doesn't persist it yet.
# Why we don't use create! here:
# - Avoids orphan conversations if message/attachment creation fails later
# - Prevents duplicate conversations on job retry (no idempotency issue)
# - Follows the pattern from old SupportMailbox where everything was in one transaction
# The actual persistence happens in ReplyMailbox within a transaction that includes message creation.
def find
return nil unless @channel # No valid channel found
return nil unless incoming_email_from_valid_email? # Skip edge cases
# Check if conversation already exists by in_reply_to
existing_conversation = find_conversation_by_in_reply_to
return existing_conversation if existing_conversation
# Prepare contact (persisted) and build conversation (not persisted)
find_or_create_contact
build_conversation
end
private
def find_or_create_contact
@contact = @inbox.contacts.from_email(original_sender_email)
if @contact.present?
@contact_inbox = ContactInbox.find_by(inbox: @inbox, contact: @contact)
else
create_contact
end
end
def original_sender_email
@processed_mail.original_sender&.downcase
end
def identify_contact_name
@processed_mail.sender_name || @processed_mail.from.first.split('@').first
end
def build_conversation
# Build but don't persist - ReplyMailbox will save in transaction with message
@conversation = ::Conversation.new(
account_id: @account.id,
inbox_id: @inbox.id,
contact_id: @contact.id,
contact_inbox_id: @contact_inbox.id,
additional_attributes: {
in_reply_to: in_reply_to,
source: 'email',
auto_reply: @processed_mail.auto_reply?,
mail_subject: @processed_mail.subject,
initiated_at: {
timestamp: Time.now.utc
}
}
)
end
def in_reply_to
mail['In-Reply-To'].try(:value)
end
def find_conversation_by_in_reply_to
return if in_reply_to.blank?
@account.conversations.where("additional_attributes->>'in_reply_to' = ?", in_reply_to).first
end
end