d5a6f5e352
Right now as part of conversation continuity, we are using the ConversationReplyMailer which sends a summary of messages including the incoming messages when an agent replies. Ideally, we want to send only the reply of that agent and not a summary when Conversation continuity is enabled. Added the functionality to send the reply email without summary. Added required unit tests to cover the changes. ref: #1048
92 lines
2.5 KiB
Ruby
92 lines
2.5 KiB
Ruby
class ConversationReplyMailer < ApplicationMailer
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default from: ENV.fetch('MAILER_SENDER_EMAIL', 'accounts@chatwoot.com')
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layout 'mailer'
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def reply_with_summary(conversation, message_queued_time)
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return unless smtp_config_set_or_development?
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@conversation = conversation
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@account = @conversation.account
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@contact = @conversation.contact
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@agent = @conversation.assignee
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recap_messages = @conversation.messages.chat.where('created_at < ?', message_queued_time).last(10)
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new_messages = @conversation.messages.chat.where('created_at >= ?', message_queued_time)
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@messages = recap_messages + new_messages
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@messages = @messages.select(&:reportable?)
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mail({
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to: @contact&.email,
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from: from_email,
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reply_to: reply_email,
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subject: mail_subject,
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message_id: custom_message_id,
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in_reply_to: in_reply_to_email
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})
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end
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def reply_without_summary(conversation, message_queued_time)
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return unless smtp_config_set_or_development?
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@conversation = conversation
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@account = @conversation.account
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@contact = @conversation.contact
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@agent = @conversation.assignee
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@messages = @conversation.messages.outgoing.where('created_at >= ?', message_queued_time)
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mail({
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to: @contact&.email,
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from: from_email,
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reply_to: reply_email,
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subject: mail_subject,
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message_id: custom_message_id,
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in_reply_to: in_reply_to_email
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})
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end
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private
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def mail_subject
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subject_line = I18n.t('conversations.reply.email_subject')
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"[##{@conversation.display_id}] #{subject_line}"
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end
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def reply_email
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if custom_domain_email_enabled?
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"reply+to+#{@conversation.uuid}@#{@account.domain}"
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else
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@agent&.email
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end
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end
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def from_email
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if custom_domain_email_enabled? && @account.support_email.present?
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@account.support_email
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else
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ENV.fetch('MAILER_SENDER_EMAIL', 'accounts@chatwoot.com')
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end
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end
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def custom_message_id
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"<conversation/#{@conversation.uuid}/messages/#{@messages&.last&.id}@#{current_domain}>"
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end
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def in_reply_to_email
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"<account/#{@account.id}/conversation/#{@conversation.uuid}@#{current_domain}>"
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end
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def custom_domain_email_enabled?
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@custom_domain_email_enabled ||= @account.domain_emails_enabled? && @account.domain.present?
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end
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def current_domain
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if custom_domain_email_enabled? && @account.domain
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@account.domain
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else
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GlobalConfig.get('FALLBACK_DOMAIN')['FALLBACK_DOMAIN']
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end
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end
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end
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