iachat/app
Sojan Jose a44cb2c738
feat(inbox): Enable conversation continuity for social channels (#11079)
## Summary
This PR enables and surfaces **conversation workflow** for social-style
channels that should support either:
- `Create new conversations` after resolve, or
- `Reopen same conversation`

## What is included
- Adds the conversation workflow setting UI as card-based options in
Inbox Settings.
- Expands channel availability in settings to include channels like:
  - Telegram
  - TikTok
  - Instagram
  - Line
  - WhatsApp
  - Facebook
- Updates conversation selection behavior for Line incoming messages to
respect the workflow (reopen vs create-new-after-resolved).
- Updates TikTok conversation selection behavior to respect the workflow
(reopen vs create-new-after-resolved).
- Keeps email behavior unchanged (always starts a new thread).

Fixes: https://github.com/chatwoot/chatwoot/issues/8426

## Screenshot

<img width="1400" height="900" alt="pr11079-workflow-sender-clear-tight"
src="https://github.com/user-attachments/assets/9456821f-8d83-4924-8dcf-7503c811a7b1"
/>


## How To Reproduce
1. Open `Settings -> Inboxes ->
<Telegram/TikTok/Instagram/Line/Facebook/WhatsApp inbox> -> Settings`.
2. Verify **Conversation workflow** is visible with the two card
options.
3. Toggle between both options and save.
4. For Line and TikTok, verify resolved-conversation behavior follows
the selected workflow.

## Testing
- `RAILS_ENV=test bundle exec rspec
spec/builders/messages/instagram/message_builder_spec.rb:213
spec/builders/messages/instagram/message_builder_spec.rb:255
spec/builders/messages/instagram/messenger/message_builder_spec.rb:228
spec/builders/messages/instagram/messenger/message_builder_spec.rb:293
spec/services/tiktok/message_service_spec.rb`
- Result: `16 examples, 0 failures`

## Follow-up
- Migrate Website Live Chat workflow settings into this same
conversation-workflow settings model.
- Add Voice channel support for this workflow setting.

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
2026-02-25 13:56:51 +04:00
..
actions fix: Disable enqueueing Avatar jobs if the URL is invalid (#12035) 2025-07-24 12:56:39 +04:00
assets feat: Hide installation identifier (#11722) 2025-06-17 15:45:40 -07:00
builders feat: Add standalone outgoing messages count API endpoint (#13419) 2026-02-04 19:36:50 +05:30
channels fix: Move contact events to account stream rather than individual user stream (#11082) 2025-03-13 17:46:48 -07:00
controllers feat(csat): Add WhatsApp utility template analyzer with rewrite guidance (#13575) 2026-02-24 15:11:04 +04:00
dashboards feat: Auto confirm user email when super admin make changes (#12418) 2025-09-23 20:14:02 +05:30
dispatchers feat(ee): Add Captain features (#10665) 2025-01-14 16:15:47 -08:00
drops feat: Add the support for custom attributes in message variables (#8511) 2023-12-08 14:13:35 -08:00
fields chore: improve plan-based feature handling with plan hierarchy (#11335) 2025-04-28 14:13:56 -07:00
finders perf: skip conversation loading in /meta endpoint (#13564) 2026-02-20 21:20:19 +05:30
helpers feat: better errors for SMTP (#13401) 2026-02-23 16:00:17 +05:30
javascript feat(inbox): Enable conversation continuity for social channels (#11079) 2026-02-25 13:56:51 +04:00
jobs fix: handle 404 errors gracefully in avatar download job (#13491) 2026-02-09 13:27:23 +05:30
listeners fix: prevent deserialization error on deletion (#13264) 2026-01-14 18:00:12 +05:30
mailboxes refactor: strategy pattern for mailbox conversation finding (#12766) 2025-11-10 20:47:18 +05:30
mailers feat: add per-account daily rate limit for outbound emails (#13411) 2026-02-03 02:06:51 +05:30
models feat: show assignment policy name in auto-assignment activity messages (#13598) 2026-02-24 13:32:54 +05:30
policies feat: new Captain Editor (#13235) 2026-01-21 13:39:07 +05:30
presenters fix(mailbox): handle malformed sender address headers (#13486) 2026-02-11 11:02:38 -08:00
services feat(inbox): Enable conversation continuity for social channels (#11079) 2026-02-25 13:56:51 +04:00
views feat: Add infinite scroll to contacts search page (#13376) 2026-01-27 18:55:19 -08:00