iachat/app
Tanmay Deep Sharma a5c50354fc
feat: trigger assignment on resolve (#13780)
## Description

When an agent resolves or snoozes a conversation, their capacity frees
up — but under Assignment V2, no new conversation was assigned until the
next event triggered the assignment job. This meant agents could sit
idle despite having queued conversations waiting. This change triggers
the AssignmentJob immediately on resolve/snooze so freed capacity is
utilized right away.

## Type of change

- [ ] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

- Enable auto assignment v2 on an inbox
- Create a conversation (gets auto-assigned to an available agent)
- Resolve the conversation
- Verify that another unassigned conversation in the inbox gets assigned
to the freed-up agent

## Checklist:

- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: tds-1 <tds-1@users.noreply.github.com>
2026-03-16 13:13:37 +05:30
..
actions fix: Skip redundant contact saves in ContactIdentifyAction (#13778) 2026-03-11 21:40:38 -07:00
assets feat: Hide installation identifier (#11722) 2025-06-17 15:45:40 -07:00
builders fix: Handle Facebook reel attachment type (#13691) 2026-03-06 08:49:41 +04:00
channels fix: Move contact events to account stream rather than individual user stream (#11082) 2025-03-13 17:46:48 -07:00
controllers feat(whatsapp): add webhook registration and status endpoints (#13551) 2026-03-16 12:48:16 +05:30
dashboards fix(super-admin): prefill confirmed_at in new user form (#13662) 2026-03-10 12:14:58 +05:30
dispatchers feat(ee): Add Captain features (#10665) 2025-01-14 16:15:47 -08:00
drops feat: Add the support for custom attributes in message variables (#8511) 2023-12-08 14:13:35 -08:00
fields fix(super-admin): prefill confirmed_at in new user form (#13662) 2026-03-10 12:14:58 +05:30
finders feat: Add a priority + created at sort for conversations (#13658) 2026-02-25 18:22:41 -08:00
helpers Merge branch 'hotfix/4.11.2' into develop 2026-03-09 21:20:08 +05:30
javascript feat(whatsapp): add webhook registration and status endpoints (#13551) 2026-03-16 12:48:16 +05:30
jobs feat: Add automatic favicon fetching for companies (#13013) 2026-03-05 18:51:28 -08:00
listeners feat: captain decides if conversation should be resolved or kept open (#13336) 2026-03-13 10:03:58 +05:30
mailboxes refactor: strategy pattern for mailbox conversation finding (#12766) 2025-11-10 20:47:18 +05:30
mailers feat: add per-account daily rate limit for outbound emails (#13411) 2026-02-03 02:06:51 +05:30
models feat: trigger assignment on resolve (#13780) 2026-03-16 13:13:37 +05:30
policies feat(help-center): enable drag-and-drop category reordering (#13706) 2026-03-05 12:53:38 +05:30
presenters fix: Force account_id to use index on messages query on conversation push_event_data (#13757) 2026-03-11 01:03:18 +05:30
services feat(whatsapp): add webhook registration and status endpoints (#13551) 2026-03-16 12:48:16 +05:30
views refactor: extract custom attribute methods from FilterService (#13743) 2026-03-10 14:15:52 +05:30