iachat/db/migrate
Pranav a8b302d4cd
feat(ee): Review Notes for CSAT Reports (#13289)
CSAT scores are helpful, but on their own they rarely tell the full
story. A drop in rating can come from delayed timelines, unclear
expectations, or simple misunderstandings, even when the issue itself
was handled correctly.

Review Notes for CSAT let admins/report manager roles add internal-only
context next to each CSAT response. This makes it easier to interpret
scores properly and focus on patterns and root causes, not just numbers.


<img width="2170" height="1680" alt="image"
src="https://github.com/user-attachments/assets/56df7fab-d0a7-4a94-95b9-e4c459ad33d5"
/>


### Why this matters

* Capture the real context behind individual CSAT ratings
* Clarify whether a low score points to a genuine service issue or a
process gap
* Spot recurring themes across conversations and teams
* Make CSAT reviews more useful for leadership reviews and
retrospectives

### How Review Notes work

**View CSAT responses**
Open the CSAT report to see overall metrics, rating distribution, and
individual responses.

**Add a Review Note**
For any CSAT entry, managers can add a Review Note directly below the
customer’s feedback.

**Document internal insights**
Use Review Notes to capture things like:

* Why a score was lower or higher than expected
* Patterns you are seeing across similar cases
* Observations around communication, timelines, or customer expectations

Review Notes are visible only to administrators and people with report
access only. We may expand visibility to agents in the future based on
feedback. However, customers never see them.

Each note clearly shows who added it and when, making it easy to review
context and changes over time.
2026-01-15 19:53:57 -08:00
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20230426130150_init_schema.rb chore: Squash migrations till 05/2023 (#8862) 2024-02-06 17:00:38 +04:00
20230503101201_create_sla_policies.rb feat: SLA CRUD APIs (EE) (#7027) 2023-05-11 22:42:56 +05:30
20230509101256_add_index_to_messages_created_at.rb feat(perf): add index to messages created at (#7044) 2023-05-10 11:34:49 +05:30
20230510060828_add_index_to_messages_for_reportings.rb feat: add index migration (#7050) 2023-05-10 17:55:14 +05:30
20230510113208_set_default_empty_string_for_contact_name.rb chore: Add migration to set the default empty string value for contact name (#7052) 2023-05-11 17:35:19 +05:30
20230515051424_update_article_image_keys.rb chore: Add custom RuboCop cop to enforce one class per file (#12947) 2025-11-26 12:53:04 +05:30
20230523104139_add_partial_index_for_resolved_contacts.rb feat(perf): contacts query performance (#7175) 2023-05-23 17:22:47 +05:30
20230525085402_add_custom_sender_name_toggle.rb feat: Ability to customise the email sender name [CW-1629] (#7345) 2023-07-04 20:46:01 +05:30
20230608040738_add_processed_message_content_to_messages.rb fix: Automations condition based quoted text (#7272) 2023-06-09 17:00:05 +05:30
20230612103936_add_index_to_reporting_events.rb feat: add index to reporting events [CW-1960] (#7294) 2023-06-12 18:23:42 +05:30
20230614044633_add_sender_name_to_in.rb feat: Ability to customise the email sender name [CW-1629] (#7345) 2023-07-04 20:46:01 +05:30
20230620132319_add_sla_policy_to_conversations.rb chore: Add sla policy association to conversation (#7360) 2023-06-21 14:48:50 +05:30
20230620212340_add_waiting_since_to_conversations.rb feat: Add a sort option for conversations waiting for a reply from an agent (#7364) 2023-06-21 13:20:39 -07:00
20230706090122_sentiment_column_to_messages.rb feat: Sentiment Analysis (#7475) 2023-07-12 15:03:31 +05:30
20230714054138_add_api_key_sid_to_twilio_sms.rb feat: Add support for API key authentication in Twilio (#7523) 2023-07-14 19:20:54 -07:00
20230727065605_add_partial_index_contact_account_id.rb feat(perf): contact page loading speed (#7629) 2023-07-27 13:32:22 +05:30
20230801180936_update_default_status_in_hooks.rb fix: Update the default status of the hooks to enabled (#7652) 2023-08-01 12:14:47 -07:00
20230905060223_add_regex_to_custom_attribute_definition.rb feat: Support Regex validation for custom attributes (#7856) 2024-01-23 18:01:57 +04:00
20231011041615_ensure_message_private_not_null.rb chore: Ensure null validation for private attribute in messages (#8085) 2023-10-11 13:16:59 +05:30
20231013072802_add_icon_to_categories.rb feat: Adds the ability to set an emoji for help center category (#8111) 2023-10-20 13:52:30 +05:30
20231114111614_change_feature_flags_to_bigint_in_accounts.rb feat: convert feature_flag to bigint [CW-2767] (#8350) 2023-11-17 15:50:24 -08:00
20231129091149_add_snoozed_until_to_notifications.rb feat: Snooze notification API (#8439) 2023-12-04 12:32:35 +05:30
20231201014644_remove_notifications_with_message_primary_actor.rb chore: Change primary actor to Conversation for all the notification types. (#8435) 2023-12-06 10:43:09 +05:30
20231211010807_add_cached_labels_list.rb chore(migration): Re-run database migration job for caching. (#8581) 2023-12-18 17:29:02 -08:00
20231219000743_re_run_cache_label_job.rb chore(migration): Re-run database migration job for caching. (#8581) 2023-12-18 17:29:02 -08:00
20231219073832_add_last_activity_at_to_notifications.rb feat: Add last_activity_at field to Notification model (#8585) 2023-12-20 13:02:37 +05:30
20231223033019_refactor_sla_policy_columns.rb feat: sla 1 - refactor sla_policies model and add applied_sla model (#8602) 2024-01-23 23:48:02 +05:30
20231223040257_create_applied_slas.rb feat: sla 1 - refactor sla_policies model and add applied_sla model (#8602) 2024-01-23 23:48:02 +05:30
20240124054340_add_contact_type_to_contacts.rb feat: Add contact_type attribute to contact model (#8768) 2024-01-24 12:26:47 +05:30
20240124084032_add_middle_name_and_last_name_to_contacts.rb feat: Add middle_name and last_name to contact model (#8771) 2024-01-24 16:22:04 +05:30
20240129080827_add_location_and_country_code_to_contacts.rb feat: Add attributes location and country_code to Contact model (#8803) 2024-01-29 14:10:14 +05:30
20240131040316_remove_imap_inbox_syned_at_from_channel_email.rb chore: Remove unused attribute imap_inbox_synced_at (#8822) 2024-01-31 11:48:46 +04:00
20240207103014_change_applied_sla_sla_status_to_enum.rb feat: Add sidekiq jobs to monitor applied SLAs (#8828) 2024-02-07 21:44:56 +04:00
20240213131252_add_blocked_to_contacts.rb feat: Ability to block contacts permanently (#8922) 2024-02-21 14:18:42 -08:00
20240215065844_add_meta_to_notifications.rb feat: Add meta to notification model (#8941) 2024-02-16 14:38:02 +05:30
20240216055809_add_unique_index_to_applied_slas.rb feat: sla-7 ensure applied_sla uniqueness (#8938) 2024-02-20 21:59:49 +05:30
20240306201954_change_identifier_type_in_notifications_subscriptions.rb fix: Change the column identifier from string to text to avoid overflow (#9073) 2024-03-07 11:13:01 +05:30
20240319062553_create_sla_events.rb feat: add sla events table (#9126) 2024-03-20 11:59:37 +05:30
20240322071629_convert_cached_label_list_to_text.rb fix: Convert cached_label_list to text (#9143) 2024-03-25 18:47:08 -07:00
20240415210313_add_channel_web_widget_to_portals.rb feat: Add widget to help center config (#9235) 2024-04-15 16:46:48 -07:00
20240515201632_index_improvements_conversations_contacts.rb chore: Improved indexes for Conversations & Contacts [CW-3300] (#9475) 2024-05-15 16:10:39 -07:00
20240516003531_add_index_for_message_type_account_date.rb chore: Add indexes to improve reporting performance (#9478) 2024-05-15 21:21:15 -07:00
20240726220747_add_custom_roles.rb feat: Add APIs to manage custom roles in Chatwoot (#9995) 2024-08-23 17:18:28 +05:30
20240923215335_add_locale_to_article.rb fix: Include uncategorized articles in the all article section to allow edit/delete (#10153) 2024-09-23 23:39:03 -07:00
20241217041352_fix_old_audio_alert_data.rb fix: Update old data to fix login issues (#10594) 2024-12-17 17:17:11 +05:30
20250104200055_create_captain_tables.rb feat(ee): Add Captain features (#10665) 2025-01-14 16:15:47 -08:00
20250104210328_remove_robin_tables.rb feat(ee): Add Captain features (#10665) 2025-01-14 16:15:47 -08:00
20250105001414_add_status_to_captain_documents.rb feat(ee): Add Captain features (#10665) 2025-01-14 16:15:47 -08:00
20250105005821_remove_not_null_from_captain_documents.rb feat(ee): Add Captain features (#10665) 2025-01-14 16:15:47 -08:00
20250107030743_add_config_to_captain_assistant.rb feat(ee): Add Captain features (#10665) 2025-01-14 16:15:47 -08:00
20250108031358_create_captain_inbox.rb feat(ee): Add Captain features (#10665) 2025-01-14 16:15:47 -08:00
20250108211541_remove_index_from_captain_assistants.rb feat(ee): Add Captain features (#10665) 2025-01-14 16:15:47 -08:00
20250116000103_add_status_to_captain_assistant_responses.rb feat: Add a review step for FAQs generated from conversations before using it (#10693) 2025-01-16 09:54:34 +05:30
20250116061033_convert_document_to_polymorphic_association.rb fix(ce): Check the edition before running the data migration (#10728) 2025-01-21 10:00:37 +05:30
20250207040150_add_meta_to_attachment.rb feat: Show shared contact's name in Telegram channel (#10856) 2025-02-11 19:39:54 +05:30
20250228185548_add_internal_attributes_to_accounts.rb feat: Add support for account abuse detection (#11001) 2025-02-28 15:28:19 -08:00
20250315202035_add_index_to_articles.rb chore: Limit the number of articles retrieved by widget (#11095) 2025-03-15 14:10:12 -07:00
20250326034635_add_instagram_channel.rb feat: Added Instagram channel migration (#11181) 2025-03-26 11:12:32 +05:30
20250402233933_remove_portal_members.rb chore: Clean up report & knowledge base policies (#11234) 2025-04-03 16:00:32 -07:00
20250410061725_convert_csml_bots_to_webhook_bots.rb feat: Implement UI for Agent Bots in settings and remove CSML support (#11276) 2025-04-16 18:02:49 +05:30
20250416182131_flip_chatwoot_v4_default_feature_flag_installation_config.rb chore: Enable chatwoot_v4 feature flag by default for accounts (#11321) 2025-04-17 08:53:37 +05:30
20250421082927_add_settings_column_to_account.rb feat: Add support for minutes in auto resolve feature (#11269) 2025-05-07 00:36:15 -07:00
20250421085134_update_auto_resolve_to_mminutes.rb feat: Add support for minutes in auto resolve feature (#11269) 2025-05-07 00:36:15 -07:00
20250512231036_create_copilot_threads.rb feat: Add support for persistent copilot threads and messages (#11489) 2025-05-15 17:37:04 -07:00
20250512231037_create_copilot_messages.rb feat: Add support for persistent copilot threads and messages (#11489) 2025-05-15 17:37:04 -07:00
20250514045638_add_csat_config_to_inboxes.rb feat: Improve CSAT responses (#11485) 2025-05-16 14:18:52 +05:30
20250523024825_remove_uuid_from_copilot_threads.rb feat: Add support for realtime-events in copilot-threads and copilot-messages (#11557) 2025-05-22 22:25:05 -07:00
20250523024826_remove_user_id_from_copilot_messages.rb feat: Add support for realtime-events in copilot-threads and copilot-messages (#11557) 2025-05-22 22:25:05 -07:00
20250523031839_change_message_type_to_integer_in_copilot_messages.rb feat: Add support for realtime-events in copilot-threads and copilot-messages (#11557) 2025-05-22 22:25:05 -07:00
20250620120000_create_channel_voice.rb feat: Whatsapp embedded signup (#11612) 2025-07-14 21:37:06 -07:00
20250627195529_add_index_to_messages.rb fix: disable_ddl_transaction! on add_index action (#11833) 2025-06-27 16:58:50 -07:00
20250709102213_add_template_params_to_campaigns.rb chore(annotations): sync model annotations with current schema (#12245) 2025-08-20 20:23:42 +02:00
20250710145708_create_captain_scenarios.rb feat: add Captain::Scenario Model and API [CW-4597] (#11907) 2025-07-14 16:12:38 +05:30
20250714104358_add_response_guidelines_and_guardrails_to_captain_assistants.rb feat: add response guidelines and guardrails field (#11911) 2025-07-15 08:56:03 +05:30
20250722083820_add_ssl_settings_to_portals.rb chore: Automate SSL with Cloudflare (#12021) 2025-07-24 13:09:06 +04:00
20250722152516_add_index_on_contact_type_and_account_id_to_contacts.rb feat: Introduce the crm_v2 feature flag for CRM changes (#12014) 2025-07-23 17:07:02 +04:00
20250805082345_add_metadata_to_captain_documents.rb feat: Add BE changes for captain pdf support for faq generation (#12113) 2025-08-27 20:31:22 +05:30
20250805160307_add_notifications_performance_index.rb perf: fix notifications duplicate query and add composite index (#12110) 2025-08-07 15:59:40 +05:30
20250806140000_create_assignment_policies.rb feat: Add migration files for assignment v2 (#12147) 2025-08-11 21:44:38 -07:00
20250806140001_create_inbox_assignment_policies.rb feat: Add migration files for assignment v2 (#12147) 2025-08-11 21:44:38 -07:00
20250806140002_create_agent_capacity_policies.rb feat: Add migration files for assignment v2 (#12147) 2025-08-11 21:44:38 -07:00
20250806140003_create_inbox_capacity_limits.rb feat: Add migration files for assignment v2 (#12147) 2025-08-11 21:44:38 -07:00
20250806140004_add_agent_capacity_policy_to_account_users.rb feat: Add migration files for assignment v2 (#12147) 2025-08-11 21:44:38 -07:00
20250806140005_create_leaves.rb feat: Add migration files for assignment v2 (#12147) 2025-08-11 21:44:38 -07:00
20250808123008_add_feature_citation_to_assistant_config.rb fix(migrations): skip AddFeatureCitationToAssistantConfig on OSS (#12244) 2025-08-20 19:15:19 +05:30
20250820130619_add_two_factor_to_users.rb feat: MFA (#12290) 2025-09-18 20:19:24 +05:30
20250822061042_add_content_templates_to_twilio_sms.rb feat: Added the backend support for twilio content templates (#12272) 2025-08-24 10:05:15 +05:30
20250825070005_create_account_saml_settings.rb feat: add saml model & controller [CW-2958] (#12289) 2025-09-03 13:30:42 -07:00
20250826000000_drop_telegram_bots.rb chore: remove unused telegram bot model (#12417) 2025-09-11 22:25:26 +05:30
20250916024703_add_allowed_domains_to_channel_widgets.rb feat: Introduce allowed_domains for web widget (#12450) 2025-09-17 10:01:27 +05:30
20250917012759_add_verified_to_channel_email.rb feat: Clean up email configuration for from and reply to emails (#12453) 2025-09-24 11:36:53 -07:00
20250929105219_create_companies.rb feat: Add company model and API with tests (#12548) 2025-10-08 07:53:43 -07:00
20250929132305_add_company_to_contacts.rb feat: Add company model and API with tests (#12548) 2025-10-08 07:53:43 -07:00
20251003091242_create_captain_custom_tools.rb feat(ee): Captain custom http tools (#12584) 2025-10-06 07:53:15 -07:00
20251010143218_add_name_to_webhooks.rb feat(webhooks): add name to webhook (#12641) 2025-11-13 13:28:15 +05:30
20251021082242_add_unique_index_to_companies_domain.rb feat: Add company backfill migration for existing contacts (Part 1) (#12657) 2025-11-03 20:03:47 +05:30
20251022152158_add_index_to_conversations_identifier.rb perf: Add database index on conversations identifier (#12715) 2025-10-28 15:12:46 +05:30
20251022162159_add_assignee_agent_bot_id_to_conversations.rb feat: APIs to assign agents_bots as assignee in conversations (#12836) 2025-11-18 18:20:58 -08:00
20251027091242_add_tiktok_channel.rb feat: TikTok channel (#12741) 2025-12-17 07:54:50 -08:00
20251111094402_add_contacts_count_to_companies.rb feat: Backend - Companies API endpoint with pagination and search (#12840) 2025-11-18 14:28:56 +05:30
20251114173609_change_source_id_to_text.rb fix: Change contact_inboxes.source_id to text column (#12882) 2025-11-17 16:09:36 +05:30
20251119161025_change_messages_source_id_to_text.rb fix: Change messages.source_id to text column (#12908) 2025-11-20 11:41:41 +05:30
20251229081141_change_webhook_url_to_text.rb fix: the webhook url to be text (#13157) 2026-01-06 15:23:54 +05:30
20260112092041_remove_country_code_from_conversation_filters.rb fix: country_code should be checked against the contact (#13186) 2026-01-13 14:47:27 +05:30
20260114192518_add_internal_observations_to_csat_survey_responses.rb feat(ee): Review Notes for CSAT Reports (#13289) 2026-01-15 19:53:57 -08:00
20260114201315_add_observations_audit_to_csat_survey_responses.rb feat(ee): Review Notes for CSAT Reports (#13289) 2026-01-15 19:53:57 -08:00