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Aakash Bakhle d6d38cdd7d
feat: captain decides if conversation should be resolved or kept open (#13336) 
# Pull Request Template

## Description

captain decides if conversation should be resolved or open

Fixes
https://linear.app/chatwoot/issue/AI-91/make-captain-resolution-time-configurable

Update: Added 2 entries in reporting events:
`conversation_captain_handoff` and `conversation_captain_resolved`

## Type of change

Please delete options that are not relevant.

- [x] New feature (non-breaking change which adds functionality)
- [x] This change requires a documentation update

## How Has This Been Tested?

Please describe the tests that you ran to verify your changes. Provide
instructions so we can reproduce. Please also list any relevant details
for your test configuration.

LLM call decides that conversation is resolved, drops a private note
<img width="1228" height="438" alt="image"
src="https://github.com/user-attachments/assets/fb2cf1e9-4b2b-458b-a1e2-45c53d6a0158"
/>

LLM call decides conversation is still open as query was not resolved
<img width="1215" height="573" alt="image"
src="https://github.com/user-attachments/assets/2d1d5322-f567-487e-954e-11ab0798d11c"
/>


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [x] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Sojan Jose <sojan@pepalo.com>
2026-03-13 10:03:58 +05:30
..
am.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ar.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
az.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
bg.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
bn.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ca.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
cs.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
da.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
de.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
devise.am.yml chore: Update translations (#7728) 2023-08-15 13:47:38 -07:00
devise.ar.yml chore: Update translations (#9946) 2024-08-16 14:06:32 +05:30
devise.az.yml chore: Update translations (#10549) 2025-01-14 22:00:56 +05:30
devise.bg.yml chore: New Crowdin updates (#3616) 2021-12-19 11:38:02 +05:30
devise.bn.yml chore: Update translations (#12722) 2025-10-27 17:54:15 +05:30
devise.ca.yml Chore: New Crowdin translations (#747) 2020-04-23 23:52:16 +05:30
devise.cs.yml Chore: Add ro, fr, pt_BR translation files (#827) 2020-05-06 14:24:20 +05:30
devise.da.yml chore: Enable Danish language (#1443) 2020-11-24 23:07:51 +05:30
devise.de.yml chore: Update translations (#4099) 2022-03-17 20:02:32 +05:30
devise.el.yml Chore: New Crowdin translations (#747) 2020-04-23 23:52:16 +05:30
devise.en.yml Feature/update confirmation email information (#145) 2019-10-14 14:24:58 +05:30
devise.es.yml chore: New Crowdin Translation updates (#2063) 2021-04-19 15:10:16 +05:30
devise.et.yml chore: Update translations (#12722) 2025-10-27 17:54:15 +05:30
devise.fa.yml chore: Update translations, Add Norwegian(no) (#1675) 2021-01-28 14:03:52 +05:30
devise.fi.yml chore: Update translations (#1502) 2020-12-09 16:43:51 +05:30
devise.fr.yml Chore: New Crowdin translations (#747) 2020-04-23 23:52:16 +05:30
devise.he.yml chore: Update translations (#6895) 2023-04-17 14:45:49 +05:30
devise.hi.yml Chore: Include Tamil, Arabic, other language updates (#1018) 2020-07-08 00:59:30 +05:30
devise.hr.yml chore: Update translations (#9946) 2024-08-16 14:06:32 +05:30
devise.hu.yml chore: New translation updates 2021-03-16 00:00:53 +05:30
devise.hy.yml chore: Update translations 2023-03-08 14:00:00 +05:30
devise.id.yml chore: Enable Finnish, Indonesian languages (#1495) 2020-12-08 00:05:07 +05:30
devise.is.yml chore: Update translations from Crowdin (#5810) 2022-11-08 09:36:24 -08:00
devise.it.yml chore: Update to the latest translations (#3923) 2022-02-07 17:19:34 +05:30
devise.ja.yml chore: Update translations from Crowdin (#10686) 2025-02-12 12:34:34 +05:30
devise.ka.yml chore: Enable Thai language (th), update translations (#5095) 2022-07-26 09:52:59 +05:30
devise.ko.yml chore: Update translations from Crowdin (#5810) 2022-11-08 09:36:24 -08:00
devise.lt.yml chore: Update translations (#7347) 2023-06-19 17:27:43 +05:30
devise.lv.yml chore: Update translations from Crowdin (#5523) 2022-09-28 21:59:41 -07:00
devise.ml.yml chore: Update to the latest translations (#3923) 2022-02-07 17:19:34 +05:30
devise.ms.yml chore: New Translation updates (#5287) 2022-08-19 13:55:23 +05:30
devise.ne.yml chore: Update translations, Add Norwegian(no) (#1675) 2021-01-28 14:03:52 +05:30
devise.nl.yml Add new translations (#862) 2020-05-16 18:07:19 +05:30
devise.no.yml chore: Update translations, Add Norwegian(no) (#1675) 2021-01-28 14:03:52 +05:30
devise.pl.yml Chore: Add ro, fr, pt_BR translation files (#827) 2020-05-06 14:24:20 +05:30
devise.pt_BR.yml chore: Update translations (#1502) 2020-12-09 16:43:51 +05:30
devise.pt.yml Chore: Add pt and pt_BR translations (#813) 2020-05-04 17:33:55 +05:30
devise.ro.yml chore: Update translations from Crowdin (#4652) 2022-05-09 18:57:05 +05:30
devise.ru.yml chore: Enable Russian, update translations (#1159) 2020-08-22 17:54:16 +05:30
devise.sh.yml chore: Update translations (#6751) 2023-03-27 14:45:50 +05:30
devise.sk.yml chore: New Crowdin updates (#3616) 2021-12-19 11:38:02 +05:30
devise.sl.yml chore: Update translations (#10549) 2025-01-14 22:00:56 +05:30
devise.sq.yml chore: Update translations (#8016) 2023-09-29 15:46:29 +05:30
devise.sr.yml chore: Update translations from Crowdin (#5202) 2022-08-08 21:14:50 +05:30
devise.sv.yml chore: New translation updates 2021-03-16 00:00:53 +05:30
devise.ta.yml Chore: Include Tamil, Arabic, other language updates (#1018) 2020-07-08 00:59:30 +05:30
devise.th.yml chore: Update translations from Crowdin (#4652) 2022-05-09 18:57:05 +05:30
devise.tl.yml chore: Update translations from Crowdin (#9835) 2024-07-25 11:58:22 -07:00
devise.tr.yml chore: Enable Czech(cs), Turkish(tr), update translations (#1466) 2020-12-01 13:15:17 +05:30
devise.uk.yml chore: Update translations from Crowdin (#4652) 2022-05-09 18:57:05 +05:30
devise.ur_IN.yml chore: Update translations from Crowdin (#4665) 2022-05-13 11:38:49 +05:30
devise.ur.yml chore: Update translations from Crowdin (#4652) 2022-05-09 18:57:05 +05:30
devise.vi.yml chore: Enable Japanese, update translation from Crowdin (#1417) 2020-11-16 23:11:14 +05:30
devise.zh_CN.yml chore: Enable the languages no, zh-CN, hu (#2135) 2021-04-20 16:22:03 +05:30
devise.zh_TW.yml chore: Enable Danish language (#1443) 2020-11-24 23:07:51 +05:30
devise.zh.yml chore: New Translation updates (#3371) 2021-11-12 23:40:08 +05:30
el.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
en.yml feat: captain decides if conversation should be resolved or kept open (#13336) 2026-03-13 10:03:58 +05:30
es.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
et.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
fa.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
fi.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
fr.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
he.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
hi.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
hr.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
hu.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
hy.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
id.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
is.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
it.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ja.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ka.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ko.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
lt.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
lv.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ml.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ms.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ne.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
nl.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
no.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
pl.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
pt_BR.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
pt.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ro.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ru.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
secure_password.en.yml feat: Improved password security policy (#2345) 2021-06-07 17:26:08 +05:30
sh.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
sk.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
sl.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
sq.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
sr.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
sv.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ta.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
th.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
tl.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
tr.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
uk.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ur_IN.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
ur.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
vi.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
zh_CN.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
zh_TW.yml chore: Update translations (#13109) 2026-01-09 16:11:44 -08:00
zh.yml chore: New Translation updates (#3371) 2021-11-12 23:40:08 +05:30