When agents or integrations create private notes on a conversation, every note was sending a notification to the assigned agent and all conversation participants. The fix ensures that private notes no longer trigger new message notifications. If someone explicitly mentions a teammate in a private note, that person will still get notified as expected. |
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|---|---|---|
| .. | ||
| markdown_renderer_service_spec.rb | ||
| mention_service_spec.rb | ||
| new_message_notification_service_spec.rb | ||
| send_email_notification_service_spec.rb | ||
| status_update_service_spec.rb | ||