aee979ee0b
This updates macros and automations so agents can explicitly remove assigned agents or teams, while keeping the existing `Assign -> None` flow working for backward compatibility. Fixes: #7551 Closes: #7551 ## Why The original macro change exposed unassignment only through `Assign -> None`, which made macros behave differently from automations and left the explicit remove actions inconsistent across the product. This keeps the lower-risk compatibility path and adds the explicit remove actions requested in review. ## What this change does - Adds `Remove Assigned Agent` and `Remove Assigned Team` as explicit actions in macros. - Adds the same explicit remove actions in automations. - Keeps `Assign Agent -> None` and `Assign Team -> None` working for existing behavior and stored payloads. - Preserves backward compatibility for existing macro and automation execution payloads. - Downmerges the latest `develop` and resolves the conflicts while keeping both the new remove actions and current `develop` behavior. ## Validation - Verified both remove actions are available and selectable in the macro editor. - Verified both remove actions are available and selectable in the automation builder. - Applied a disposable macro with `Remove Assigned Agent` and `Remove Assigned Team` on a real conversation and confirmed both fields were cleared. - Applied a disposable macro with `Assign Agent -> None` and `Assign Team -> None` on a real conversation and confirmed both fields were still cleared.
192 lines
7.1 KiB
JSON
192 lines
7.1 KiB
JSON
{
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"AUTOMATION": {
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"HEADER": "Automation",
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"DESCRIPTION": "Automation can replace and streamline existing processes that require manual effort, such as adding labels and assigning conversations to the most suitable agent. This allows the team to focus on their strengths while reducing time spent on routine tasks.",
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"LEARN_MORE": "Learn more about automation",
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"COUNT": "{n} automation | {n} automations",
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"HEADER_BTN_TXT": "Create Automation",
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"LOADING": "Fetching automation rules",
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"SEARCH_PLACEHOLDER": "Search automation rules...",
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"NO_RESULTS": "No automation rules found matching your search",
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"ADD": {
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"TITLE": "Add Automation Rule",
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"SUBMIT": "Create",
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"CANCEL_BUTTON_TEXT": "Cancel",
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"FORM": {
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"NAME": {
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"LABEL": "Rule Name",
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"PLACEHOLDER": "Enter rule name",
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"ERROR": "Name is required"
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},
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"DESC": {
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"LABEL": "Description",
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"PLACEHOLDER": "Enter rule description",
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"ERROR": "Description is required"
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},
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"EVENT": {
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"LABEL": "Event",
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"PLACEHOLDER": "Please select one",
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"ERROR": "Event is required"
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},
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"CONDITIONS": {
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"LABEL": "Conditions"
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},
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"ACTIONS": {
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"LABEL": "Actions"
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}
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},
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"CONDITION_BUTTON_LABEL": "Add Condition",
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"ACTION_BUTTON_LABEL": "Add Action",
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"API": {
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"SUCCESS_MESSAGE": "Automation rule added successfully",
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"ERROR_MESSAGE": "Could not able to create a automation rule, Please try again later"
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}
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},
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"LIST": {
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"TABLE_HEADER": {
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"NAME": "Name",
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"ACTIVE": "Active",
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"CREATED_ON": "Created on",
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"ACTIONS": "Actions"
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},
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"404": "No automation rules found"
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},
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"DELETE": {
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"TITLE": "Delete Automation Rule",
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"SUBMIT": "Delete",
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"CANCEL_BUTTON_TEXT": "Cancel",
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"CONFIRM": {
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"TITLE": "Confirm Deletion",
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"MESSAGE": "Are you sure to delete ",
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"YES": "Yes, Delete ",
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"NO": "No, Keep "
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},
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"API": {
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"SUCCESS_MESSAGE": "Automation rule deleted successfully",
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"ERROR_MESSAGE": "Could not able to delete a automation rule, Please try again later"
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}
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},
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"EDIT": {
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"TITLE": "Edit Automation Rule",
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"SUBMIT": "Update",
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"CANCEL_BUTTON_TEXT": "Cancel",
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"API": {
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"SUCCESS_MESSAGE": "Automation rule updated successfully",
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"ERROR_MESSAGE": "Could not update automation rule, Please try again later"
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}
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},
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"CLONE": {
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"TOOLTIP": "Clone",
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"API": {
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"SUCCESS_MESSAGE": "Automation cloned successfully",
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"ERROR_MESSAGE": "Could not clone automation rule, Please try again later"
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}
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},
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"FORM": {
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"EDIT": "Edit",
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"CREATE": "Create",
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"DELETE": "Delete",
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"CANCEL": "Cancel",
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"RESET_MESSAGE": "Changing event type will reset the conditions and events you have added below"
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},
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"CONDITION": {
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"DELETE_MESSAGE": "You need to have atleast one condition to save",
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"CONTACT_CUSTOM_ATTR_LABEL": "Contact Custom Attributes",
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"CONVERSATION_CUSTOM_ATTR_LABEL": "Conversation Custom Attributes"
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},
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"ACTION": {
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"DELETE_MESSAGE": "You need to have atleast one action to save",
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"TEAM_MESSAGE_INPUT_PLACEHOLDER": "Enter your message here",
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"TEAM_DROPDOWN_PLACEHOLDER": "Select teams",
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"EMAIL_INPUT_PLACEHOLDER": "Enter email",
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"URL_INPUT_PLACEHOLDER": "Enter URL"
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},
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"TOGGLE": {
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"ACTIVATION_TITLE": "Activate Automation Rule",
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"DEACTIVATION_TITLE": "Deactivate Automation Rule",
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"ACTIVATION_DESCRIPTION": "This action will activate the automation rule '{automationName}'. Are you sure you want to proceed?",
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"DEACTIVATION_DESCRIPTION": "This action will deactivate the automation rule '{automationName}'. Are you sure you want to proceed?",
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"ACTIVATION_SUCCESFUL": "Automation Rule Activated Successfully",
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"DEACTIVATION_SUCCESFUL": "Automation Rule Deactivated Successfully",
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"ACTIVATION_ERROR": "Could not Activate Automation, Please try again later",
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"DEACTIVATION_ERROR": "Could not Deactivate Automation, Please try again later",
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"CONFIRMATION_LABEL": "Yes",
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"CANCEL_LABEL": "No"
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},
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"ATTACHMENT": {
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"UPLOAD_ERROR": "Could not upload attachment, Please try again",
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"LABEL_IDLE": "Upload Attachment",
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"LABEL_UPLOADING": "Uploading...",
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"LABEL_UPLOADED": "Successfully Uploaded",
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"LABEL_UPLOAD_FAILED": "Upload Failed"
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},
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"ERRORS": {
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"ATTRIBUTE_KEY_REQUIRED": "Attribute key is required",
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"FILTER_OPERATOR_REQUIRED": "Filter operator is required",
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"VALUE_REQUIRED": "Value is required",
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"VALUE_MUST_BE_BETWEEN_1_AND_998": "Value must be between 1 and 998",
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"ACTION_PARAMETERS_REQUIRED": "Action parameters are required",
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"ATLEAST_ONE_CONDITION_REQUIRED": "At least one condition is required",
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"ATLEAST_ONE_ACTION_REQUIRED": "At least one action is required"
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},
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"NONE_OPTION": "None",
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"EVENTS": {
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"CONVERSATION_CREATED": "Conversation Created",
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"CONVERSATION_UPDATED": "Conversation Updated",
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"MESSAGE_CREATED": "Message Created",
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"CONVERSATION_RESOLVED": "Conversation Resolved",
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"CONVERSATION_OPENED": "Conversation Opened"
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},
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"ACTIONS": {
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"ASSIGN_AGENT": "Assign to Agent",
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"ASSIGN_TEAM": "Assign a Team",
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"REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
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"REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
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"ADD_LABEL": "Add a Label",
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"REMOVE_LABEL": "Remove a Label",
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"SEND_EMAIL_TO_TEAM": "Send an Email to Team",
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"SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
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"MUTE_CONVERSATION": "Mute Conversation",
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"SNOOZE_CONVERSATION": "Snooze Conversation",
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"RESOLVE_CONVERSATION": "Resolve Conversation",
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"SEND_WEBHOOK_EVENT": "Send Webhook Event",
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"SEND_ATTACHMENT": "Send Attachment",
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"SEND_MESSAGE": "Send a Message",
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"ADD_PRIVATE_NOTE": "Add a Private Note",
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"CHANGE_PRIORITY": "Change Priority",
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"ADD_SLA": "Add SLA",
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"OPEN_CONVERSATION": "Open conversation",
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"PENDING_CONVERSATION": "Mark conversation as pending"
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},
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"MESSAGE_TYPES": {
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"INCOMING": "Incoming Message",
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"OUTGOING": "Outgoing Message"
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},
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"PRIORITY_TYPES": {
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"NONE": "None",
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"LOW": "Low",
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"MEDIUM": "Medium",
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"HIGH": "High",
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"URGENT": "Urgent"
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},
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"ATTRIBUTES": {
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"MESSAGE_TYPE": "Message Type",
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"PRIVATE_NOTE": "Private Note",
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"MESSAGE_CONTAINS": "Message Contains",
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"EMAIL": "Email",
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"INBOX": "Inbox",
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"CONVERSATION_LANGUAGE": "Conversation Language",
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"PHONE_NUMBER": "Phone Number",
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"STATUS": "Status",
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"BROWSER_LANGUAGE": "Browser Language",
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"MAIL_SUBJECT": "Email Subject",
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"COUNTRY_NAME": "Country",
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"REFERER_LINK": "Referrer Link",
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"ASSIGNEE_NAME": "Assignee",
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"TEAM_NAME": "Team",
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"PRIORITY": "Priority",
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"LABELS": "Labels"
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}
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}
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}
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