b69fa21e53
Admin configura em Account Settings → Agents → Editar quais inboxes disparam o banner agressivo (reopened + inatividade) pra cada agente. - user.ui_settings.aggressive_alert_inbox_ids: null (todas) | [] (nenhuma) | [1,2,3] - Filtro aplicado no actionCable.feedInactivityTracker, maybeTriggerAggressiveAlert e no hydrate do AggressiveConversationBanner - Backend aceita ui_settings no agents#update e serializa em _agent.json.jbuilder - UI no EditAgent com toggle "todas inboxes" + multiselect Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
132 lines
4.2 KiB
JSON
132 lines
4.2 KiB
JSON
{
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"AGENT_MGMT": {
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"HEADER": "Agents",
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"HEADER_BTN_TXT": "Add Agent",
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"LOADING": "Fetching Agent List",
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"DESCRIPTION": "An agent is a member of your customer support team who can view and respond to user messages. The list below shows all the agents in your account.",
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"LEARN_MORE": "Learn about user roles",
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"AGENT_TYPES": {
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"ADMINISTRATOR": "Administrator",
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"AGENT": "Agent"
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},
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"LIST": {
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"404": "There are no agents associated to this account",
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"TITLE": "Manage agents in your team",
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"DESC": "You can add/remove agents to/in your team.",
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"NAME": "Name",
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"EMAIL": "EMAIL",
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"STATUS": "Status",
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"ACTIONS": "Actions",
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"VERIFIED": "Verified",
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"VERIFICATION_PENDING": "Verification Pending",
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"AVAILABLE_CUSTOM_ROLE": "Available custom role permissions"
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},
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"ADD": {
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"TITLE": "Add agent to your team",
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"DESC": "You can add people who will be able to handle support for your inboxes.",
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"CANCEL_BUTTON_TEXT": "Cancel",
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"FORM": {
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"NAME": {
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"LABEL": "Agent Name",
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"PLACEHOLDER": "Please enter a name of the agent"
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},
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"AGENT_TYPE": {
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"LABEL": "Role",
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"PLACEHOLDER": "Please select a role",
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"ERROR": "Role is required"
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},
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"EMAIL": {
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"LABEL": "Email Address",
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"PLACEHOLDER": "Please enter an email address of the agent"
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},
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"SUBMIT": "Add Agent"
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},
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"API": {
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"SUCCESS_MESSAGE": "Agent added successfully",
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"EXIST_MESSAGE": "Agent email already in use, Please try another email address",
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"ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
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}
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},
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"DELETE": {
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"BUTTON_TEXT": "Delete",
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"API": {
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"SUCCESS_MESSAGE": "Agent deleted successfully",
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"ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
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},
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"CONFIRM": {
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"TITLE": "Confirm Deletion",
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"MESSAGE": "Are you sure to delete ",
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"YES": "Yes, Delete ",
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"NO": "No, Keep "
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}
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},
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"EDIT": {
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"TITLE": "Edit agent",
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"FORM": {
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"NAME": {
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"LABEL": "Agent Name",
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"PLACEHOLDER": "Please enter a name of the agent"
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},
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"AGENT_TYPE": {
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"LABEL": "Role",
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"PLACEHOLDER": "Please select a role",
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"ERROR": "Role is required"
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},
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"EMAIL": {
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"LABEL": "Email Address",
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"PLACEHOLDER": "Please enter an email address of the agent"
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},
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"AGENT_AVAILABILITY": {
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"LABEL": "Availability",
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"PLACEHOLDER": "Please select an availability status",
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"ERROR": "Availability is required"
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},
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"SUBMIT": "Edit Agent"
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},
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"BUTTON_TEXT": "Edit",
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"CANCEL_BUTTON_TEXT": "Cancel",
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"API": {
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"SUCCESS_MESSAGE": "Agent updated successfully",
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"ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
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},
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"PASSWORD_RESET": {
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"ADMIN_RESET_BUTTON": "Reset Password",
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"ADMIN_SUCCESS_MESSAGE": "An email with reset password instructions has been sent to the agent",
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"SUCCESS_MESSAGE": "Agent password reset successfully",
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"ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
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},
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"AGGRESSIVE_ALERT": {
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"LABEL": "Aggressive alert — inboxes",
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"DESCRIPTION": "Choose which inboxes will trigger the reopened/inactivity banner for this agent.",
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"ALL_INBOXES": "All inboxes",
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"PICK_INBOXES": "Select inboxes",
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"NONE_WARNING": "No inbox selected — this agent will not see the aggressive alert."
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}
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},
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"SEARCH": {
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"NO_RESULTS": "No results found."
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},
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"MULTI_SELECTOR": {
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"PLACEHOLDER": "None",
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"TITLE": {
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"AGENT": "Select agent",
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"TEAM": "Select team"
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},
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"LIST": {
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"NONE": "None"
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},
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"SEARCH": {
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"NO_RESULTS": {
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"AGENT": "No agents found",
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"TEAM": "No teams found"
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},
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"PLACEHOLDER": {
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"AGENT": "Search agents",
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"TEAM": "Search teams",
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"INPUT": "Search for agents"
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}
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}
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}
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}
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}
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