06ffaa90fc
* feat: ignore bots in avg_first_response_time * feat: ignore bots in avg_first_response count * feat: add bot handoff event * feat: add handoff event listener and reporting event * fix: ignore agent bot in first response * refactor: calculate first_response with last handoff * refactor: method defn order * test: new reporting events * feat: Revert "feat: ignore bots in avg_first_response count" This reverts commit de1977c219a2e7a9180dd02272244fe3b3f7ce89. * feat: Revert "feat: ignore bots in avg_first_response_time" This reverts commit bb9171945d5e3b2f6015f4f96dd1b76b3efb6987. * fix: business hour calculation for first_reply * fix: event_start_time for first_response * feat: add migration to recompute first_responses * refactor: separate mute helpers for conversation * refactor: rename migration * refactor: migration script * fix: migration typo * fix: typo in query * feat: update schema.rb * Revert "feat: update schema.rb" This reverts commit 353ef355f2d956dd219907bb66982dc90ca5d896. * feat: update schema * refactor: update events as a batch job * fix: ignore the event if value is negative * feat: don't create a new hand-off if it's already present * refactor: break the action into smaller chunks * refactor: update reporting listener spec Handle the case to ensure extra bot handoffs are not created for a give conversation * fix: import error --------- Co-authored-by: Vishnu Narayanan <vishnu@chatwoot.com> |
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| csml | ||
| dialogflow | ||
| dyte | ||
| google_translate | ||
| slack | ||
| widget | ||
| bot_processor_service.rb | ||