iachat/app
Muhsin Keloth b815eb9ce0
fix(agent-bot): Dispatch webhook event on agent bot assignment (#13975)
When an AgentBot is assigned to a conversation after the first message
has already been received, the bot does not respond because it never
receives any event. The `message_created` event fires before the bot is
assigned, and the bot has no way to know it was assigned.

Chatwoot already dispatches a `CONVERSATION_UPDATED` event when
`assignee_agent_bot_id` changes, but `AgentBotListener` wasn't listening
for it. This fix adds a `conversation_updated` handler so the bot
receives a webhook with the conversation context when assigned.

## How to reproduce

1. Customer sends a message → conversation created, `message_created`
fires
2. System processes the message (adds labels, custom attributes)
3. System assigns an AgentBot to the conversation via API
4. **Before fix:** Bot receives no event and never responds
5. **After fix:** Bot receives `conversation_updated` event with
conversation payload

## What changed

- **`AgentBotListener`**: Added `conversation_updated` handler that
sends the conversation webhook payload to the assigned bot when the
conversation is updated

## How to test

1. Create an AgentBot with an `outgoing_url` pointing to a webhook
inspector (e.g. webhook.site)
2. Send a message to create a conversation
3. Assign the AgentBot to the conversation via API:
   ```
   POST /api/v1/accounts/{id}/conversations/{id}/assignments
   { "assignee_id": <bot_id>, "assignee_type": "AgentBot" }
   ```
4. Verify the bot receives a `conversation_updated` event at its webhook
URL

🤖 Generated with [Claude Code](https://claude.com/claude-code)

---------

Co-authored-by: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-02 13:55:05 +04:00
..
actions fix: Skip redundant contact saves in ContactIdentifyAction (#13778) 2026-03-11 21:40:38 -07:00
assets feat: Hide installation identifier (#11722) 2025-06-17 15:45:40 -07:00
builders fix: Handle Facebook reel attachment type (#13691) 2026-03-06 08:49:41 +04:00
channels fix: Move contact events to account stream rather than individual user stream (#11082) 2025-03-13 17:46:48 -07:00
controllers fix(widget): Queue SDK-set conversation attributes and labels for first message (#13912) 2026-04-02 12:09:24 +04:00
dashboards fix(super-admin): prefill confirmed_at in new user form (#13662) 2026-03-10 12:14:58 +05:30
dispatchers feat(ee): Add Captain features (#10665) 2025-01-14 16:15:47 -08:00
drops feat: Add the support for custom attributes in message variables (#8511) 2023-12-08 14:13:35 -08:00
fields fix(super-admin): prefill confirmed_at in new user form (#13662) 2026-03-10 12:14:58 +05:30
finders feat: Add a priority + created at sort for conversations (#13658) 2026-02-25 18:22:41 -08:00
helpers feat(rollup): add models and write path [1/3] (#13796) 2026-03-19 13:12:36 +05:30
javascript fix(widget): Queue SDK-set conversation attributes and labels for first message (#13912) 2026-04-02 12:09:24 +04:00
jobs fix: remove bulk_auto_assignment_job cron schedule (#13877) 2026-03-31 10:56:59 +05:30
listeners fix(agent-bot): Dispatch webhook event on agent bot assignment (#13975) 2026-04-02 13:55:05 +04:00
mailboxes refactor: strategy pattern for mailbox conversation finding (#12766) 2025-11-10 20:47:18 +05:30
mailers fix(email): Allow inbox OAuth replies without global SMTP (#13820) 2026-03-17 11:10:42 +04:00
models fix: Populate extension and include content_type in attachment webhook payload (#13945) 2026-04-02 11:13:11 +04:00
policies feat(help-center): enable drag-and-drop category reordering (#13706) 2026-03-05 12:53:38 +05:30
presenters fix: Send raw content in webhook payloads instead of channel-rendered markdown (#13896) 2026-03-25 16:56:22 +04:00
services fix(line): Use non-expiring URLs for image and video messages (#13949) 2026-04-01 17:29:12 +05:30
views fix: html/body background not applied in appearance mode (#13955) 2026-03-31 16:55:21 +05:30