iachat/app/models/concerns
Tanmay Deep Sharma a5c50354fc
feat: trigger assignment on resolve (#13780)
## Description

When an agent resolves or snoozes a conversation, their capacity frees
up — but under Assignment V2, no new conversation was assigned until the
next event triggered the assignment job. This meant agents could sit
idle despite having queued conversations waiting. This change triggers
the AssignmentJob immediately on resolve/snooze so freed capacity is
utilized right away.

## Type of change

- [ ] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

- Enable auto assignment v2 on an inbox
- Create a conversation (gets auto-assigned to an available agent)
- Resolve the conversation
- Verify that another unassigned conversation in the inbox gets assigned
to the freed-up agent

## Checklist:

- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: tds-1 <tds-1@users.noreply.github.com>
2026-03-16 13:13:37 +05:30
..
.keep Initial Commit 2019-08-14 15:18:44 +05:30
access_tokenable.rb Chore: Replaced dependent destroy with dependent destroy_async in all models (#3249) 2021-11-18 10:32:29 +05:30
account_cache_revalidator.rb feat: expiry for cache keys [CW-3038] (#8793) 2024-01-29 15:27:26 +05:30
account_captain_auto_resolve.rb feat: Add force legacy auto-resolve flag (#13804) 2026-03-13 15:04:58 -07:00
account_email_rate_limitable.rb fix: disable email transcript for free plans (#13509) 2026-02-11 21:21:36 +05:30
activity_message_handler.rb feat: show assignment policy name in auto-assignment activity messages (#13598) 2026-02-24 13:32:54 +05:30
assignee_activity_message_handler.rb feat: show assignment policy name in auto-assignment activity messages (#13598) 2026-02-24 13:32:54 +05:30
assignment_handler.rb feat: Add support for multi-language support for Captain (#11068) 2025-03-19 18:25:33 -07:00
auto_assignment_handler.rb feat: trigger assignment on resolve (#13780) 2026-03-16 13:13:37 +05:30
availability_statusable.rb chore: Move agent availability to Account level (#3074) 2021-10-07 13:21:46 +05:30
avatarable.rb chore: Upgrade to Rails 7 (#6719) 2023-05-06 10:44:52 +05:30
cache_keys.rb feat: expiry for cache keys [CW-3038] (#8793) 2024-01-29 15:27:26 +05:30
captain_featurable.rb feat: add global config for captain settings (#13141) 2026-01-12 19:54:19 +05:30
channelable.rb chore: Centralize outgoing message reply restrictions for all the channels (#11279) 2025-04-12 08:52:12 +05:30
content_attribute_validator.rb chore: Upgrade rails and ruby versions (#2400) 2021-08-03 20:11:52 +05:30
conversation_mute_helpers.rb fix: prevent NoMethodError in mute helpers when contact is nil (#13277) 2026-01-15 22:00:09 -08:00
featurable.rb chore: Enable the new Rubocop rules (#7122) 2023-05-19 14:37:10 +05:30
inbox_agent_availability.rb feat: Assignment service (v2) (#12320) 2025-11-17 10:08:25 +05:30
json_schema_validator.rb feat: Add support for minutes in auto resolve feature (#11269) 2025-05-07 00:36:15 -07:00
label_activity_message_handler.rb feat: add activity message for SLA (#9100) 2024-03-13 20:05:34 +05:30
labelable.rb feat: Add support for labels in automations (#11658) 2025-09-18 14:17:54 +05:30
liquidable.rb feat: Add liquid template support for WhatsApp template parameters (#12227) 2025-08-21 16:44:51 +05:30
llm_formattable.rb chore: Update LLM formatter classes to include additional details (#11491) 2025-05-15 17:47:37 -07:00
message_filter_helpers.rb fix: Skip notifications for private notes (#13617) 2026-02-23 15:40:54 +04:00
out_of_offisable.rb Fix: add option to choose 24 hour working slot (#4018) 2022-02-22 01:28:49 -08:00
priority_activity_message_handler.rb chore(i18n): Improvements in automation and macros (#11231) 2025-04-02 15:48:42 -07:00
pubsubable.rb chore: Rotate pubsub token on password change (#7194) 2023-05-27 13:24:31 +05:30
push_data_helper.rb feat: UI to show the SLA threshold in chat screen (#9146) 2024-04-04 15:46:46 +05:30
reauthorizable.rb fix: call authorization_error! on IMAP auth failures (#13560) (revert) (#13671) 2026-02-26 18:45:18 -08:00
reportable.rb Chore: clean up Reporting Events (#4044) 2022-02-28 18:16:12 +05:30
sla_activity_message_handler.rb feat: add activity message for SLA (#9100) 2024-03-13 20:05:34 +05:30
sort_handler.rb feat: Add a priority + created at sort for conversations (#13658) 2026-02-25 18:22:41 -08:00
sso_authenticatable.rb feat: Prevent saving preferences and status when impersonating (#11164) 2025-05-20 17:34:30 -07:00
team_activity_message_handler.rb feat: add activity message for SLA (#9100) 2024-03-13 20:05:34 +05:30
user_attribute_helpers.rb chore: Account switching issue in newly added accounts (#12403) 2025-09-10 14:12:22 +05:30