iachat/spec/controllers
Sojan Jose a44cb2c738
feat(inbox): Enable conversation continuity for social channels (#11079)
## Summary
This PR enables and surfaces **conversation workflow** for social-style
channels that should support either:
- `Create new conversations` after resolve, or
- `Reopen same conversation`

## What is included
- Adds the conversation workflow setting UI as card-based options in
Inbox Settings.
- Expands channel availability in settings to include channels like:
  - Telegram
  - TikTok
  - Instagram
  - Line
  - WhatsApp
  - Facebook
- Updates conversation selection behavior for Line incoming messages to
respect the workflow (reopen vs create-new-after-resolved).
- Updates TikTok conversation selection behavior to respect the workflow
(reopen vs create-new-after-resolved).
- Keeps email behavior unchanged (always starts a new thread).

Fixes: https://github.com/chatwoot/chatwoot/issues/8426

## Screenshot

<img width="1400" height="900" alt="pr11079-workflow-sender-clear-tight"
src="https://github.com/user-attachments/assets/9456821f-8d83-4924-8dcf-7503c811a7b1"
/>


## How To Reproduce
1. Open `Settings -> Inboxes ->
<Telegram/TikTok/Instagram/Line/Facebook/WhatsApp inbox> -> Settings`.
2. Verify **Conversation workflow** is visible with the two card
options.
3. Toggle between both options and save.
4. For Line and TikTok, verify resolved-conversation behavior follows
the selected workflow.

## Testing
- `RAILS_ENV=test bundle exec rspec
spec/builders/messages/instagram/message_builder_spec.rb:213
spec/builders/messages/instagram/message_builder_spec.rb:255
spec/builders/messages/instagram/messenger/message_builder_spec.rb:228
spec/builders/messages/instagram/messenger/message_builder_spec.rb:293
spec/services/tiktok/message_service_spec.rb`
- Result: `16 examples, 0 failures`

## Follow-up
- Migrate Website Live Chat workflow settings into this same
conversation-workflow settings model.
- Add Voice channel support for this workflow setting.

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
2026-02-25 13:56:51 +04:00
..
api feat(inbox): Enable conversation continuity for social channels (#11079) 2026-02-25 13:56:51 +04:00
concerns feat: notion OAuth setup (#11765) 2025-06-26 19:16:06 +05:30
devise feat: move Slack config to installation settings (#11548) 2025-05-23 01:07:35 -07:00
devise_overrides fix: Session controller to not generate auth tokens before mfa verification (#12487) 2025-09-23 19:13:47 +05:30
google refactor: use state-based authentication (#11690) 2025-06-18 17:39:06 +05:30
instagram feat: Instagram Inbox using Instagram Business Login (#11054) 2025-04-08 10:47:41 +05:30
installation chore: Enable the new Rubocop rules (#7122) 2023-05-19 14:37:10 +05:30
linear fix: linear and user association spec (#13056) 2025-12-12 18:53:26 +05:30
microsoft refactor: use state-based authentication (#11690) 2025-06-18 17:39:06 +05:30
notion feat: notion OAuth setup (#11765) 2025-06-26 19:16:06 +05:30
platform/api/v1 feat: Add route to list accounts that belongs to a platform_app (#12140) 2025-08-11 21:23:05 +02:00
public/api/v1 fix: Update help center sitemap XML structure (#13357) 2026-01-26 18:08:20 -08:00
service chore: Update dependencies to the latest versions (#5033) 2022-07-15 09:51:59 +07:00
shopify fix: shopify and leadsquared specs in ci (#12926) 2025-11-21 17:01:03 +05:30
super_admin feat: Auto confirm user email when super admin make changes (#12418) 2025-09-23 20:14:02 +05:30
tiktok feat: TikTok channel (#12741) 2025-12-17 07:54:50 -08:00
twilio chore: Move Twilio event processing to background job (#11094) 2025-03-15 13:51:08 -07:00
twitter chore: Enable the new Rubocop rules (#7122) 2023-05-19 14:37:10 +05:30
webhooks feat: TikTok channel (#12741) 2025-12-17 07:54:50 -08:00
.keep Fix url in emails, add frontendURL helper (#19) 2019-08-25 19:59:28 +05:30
android_assetlinks_spec.rb chore: Universal Linking for Android (#2324) 2021-06-02 08:46:45 -07:00
api_controller_spec.rb feat: add chatwoot instance status in superadmin (#6045) 2023-01-30 18:37:51 +05:30
apple_app_spec.rb chore: Configure iOS universal linking (#10651) 2025-01-08 21:25:11 +05:30
dashboard_controller_spec.rb fix: Avoid throwing 406 for non-json requests (#11701) 2025-06-10 15:12:32 -04:00
health_controller_spec.rb feat: add lightweight /health endpoint (#13386) 2026-01-29 00:24:01 +05:30
microsoft_controller_spec.rb fix: Identity JSON response header (#6326) 2023-02-02 11:01:18 +05:30
slack_uploads_controller_spec.rb fix: Set avatar for users(agent/contact) in slack channels (#7960) 2023-09-26 09:38:14 +05:30
swagger_controller_spec.rb Chore: Swagger Docs V1 (#546) 2020-02-23 12:54:29 +05:30
widget_tests_controller_spec.rb [Feature] Email collect message hooks (#331) 2020-01-09 13:06:40 +05:30
widgets_controller_spec.rb chore: Enable the new Rubocop rules (#7122) 2023-05-19 14:37:10 +05:30