d355801555
In this PR https://github.com/chatwoot/chatwoot/pull/11139, if there is an attempt to create a duplication session for the contact in the same inbox, we will anonymize the old session. This PR would prevent sending messages to the older sessions. The support agents will have to create a new conversation to continue messages with customer.
56 lines
1.4 KiB
Ruby
56 lines
1.4 KiB
Ruby
class ContactInbox::SourceIdService
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pattr_initialize [:contact!, :channel_type!, { medium: nil }]
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def generate
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case channel_type
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when 'Channel::TwilioSms'
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twilio_source_id
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when 'Channel::Whatsapp'
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wa_source_id
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when 'Channel::Email'
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email_source_id
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when 'Channel::Sms'
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phone_source_id
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when 'Channel::Api', 'Channel::WebWidget'
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SecureRandom.uuid
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else
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raise ArgumentError, "Unsupported operation for this channel: #{channel_type}"
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end
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end
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private
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def email_source_id
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raise ArgumentError, 'contact email required' unless contact.email
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contact.email
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end
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def phone_source_id
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raise ArgumentError, 'contact phone number required' unless contact.phone_number
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contact.phone_number
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end
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def wa_source_id
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raise ArgumentError, 'contact phone number required' unless contact.phone_number
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# whatsapp doesn't want the + in e164 format
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contact.phone_number.delete('+').to_s
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end
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def twilio_source_id
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raise ArgumentError, 'contact phone number required' unless contact.phone_number
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raise ArgumentError, 'medium required for Twilio channel' if medium.blank?
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case medium
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when 'sms'
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contact.phone_number
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when 'whatsapp'
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"whatsapp:#{contact.phone_number}"
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else
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raise ArgumentError, "Unsupported Twilio medium: #{medium}"
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end
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end
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end
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