iachat/config/locales/en.yml

# Files in the config/locales directory are used for internationalization
# and are automatically loaded by Rails. If you want to use locales other
# than English, add the necessary files in this directory.
#
# To use the locales, use `I18n.t`:
#
#     I18n.t 'hello'
#
# In views, this is aliased to just `t`:
#
#     <%= t('hello') %>
#
# To use a different locale, set it with `I18n.locale`:
#
#     I18n.locale = :es
#
# This would use the information in config/locales/es.yml.
#
# The following keys must be escaped otherwise they will not be retrieved by
# the default I18n backend:
#
# true, false, on, off, yes, no
#
# Instead, surround them with single quotes.
#
# en:
#   'true': 'foo'
#
# To learn more, please read the Rails Internationalization guide
# available at https://guides.rubyonrails.org/i18n.html.

en:
  hello: 'Hello world'
  inbox:
    reauthorization:
      success: 'Channel reauthorized successfully'
      not_required: 'Reauthorization is not required for this inbox'
      invalid_channel: 'Invalid channel type for reauthorization'
  auth:
    saml:
      invalid_email: 'Please enter a valid email address'
      authentication_failed: 'Authentication failed. Please check your credentials and try again.'
  messages:
    reset_password: Request for password reset is successful. A email with instructions will be sent to your email if it exists.
    reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator.
    login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider.
    saml_not_available: SAML authentication is not available in this installation.
    inbox_deletetion_response: Your inbox deletion request will be processed in some time.

  errors:
    validations:
      presence: must not be blank
    webhook:
      invalid: Invalid events
    signup:
      disposable_email: We do not allow disposable emails
      blocked_domain: This domain is not allowed. If you believe this is a mistake, please contact support.
      invalid_email: You have entered an invalid email
      email_already_exists: 'You have already signed up for an account with %{email}'
      invalid_params: 'Invalid, please check the signup paramters and try again'
      failed: Signup failed
    assignment_policy:
      not_found: Assignment policy not found
    attachments:
      invalid: Invalid attachment
    automation:
      scheduled_message:
        delay_out_of_range: Delay must be between 1 minute and 999 days
        content_attachment_or_template_required: Scheduled message must have content, attachment, or template
    scheduled_messages:
      cannot_delete_processed: Cannot delete a scheduled message that has already been sent or failed
    saml:
      feature_not_enabled: SAML feature not enabled for this account
      sso_not_enabled: SAML SSO is not enabled for this installation
    data_import:
      data_type:
        invalid: Invalid data type
    contacts:
      import:
        failed: File is blank
      export:
        success: We will notify you once contacts export file is ready to view.
      email:
        invalid: Invalid email
      phone_number:
        invalid: should be in e164 format
    companies:
      domain:
        invalid: must be a valid domain name
      search:
        query_missing: Specify search string with parameter q
    messages:
      search:
        time_range_limit_exceeded: 'Search is limited to the last %{days} days'
    categories:
      locale:
        unique: should be unique in the category and portal
    dyte:
      invalid_message_type: 'Invalid message type. Action not permitted'
    slack:
      invalid_channel_id: 'Invalid slack channel. Please try again'
    whatsapp:
      token_exchange_failed: 'Failed to exchange code for access token. Please try again.'
      invalid_token_permissions: 'The access token does not have the required permissions for WhatsApp.'
      phone_info_fetch_failed: 'Failed to fetch phone number information. Please try again.'
      phone_number_already_exists: 'Channel already exists for this phone number: %{phone_number}, please contact support if the error persists'
      reauthorization:
        generic: 'Failed to reauthorize WhatsApp. Please try again.'
        not_supported: 'Reauthorization is not supported for this type of WhatsApp channel.'
    inboxes:
      imap:
        socket_error: Please check the network connection, IMAP address and try again.
        no_response_error: Please check the IMAP credentials and try again.
        host_unreachable_error: Host unreachable, Please check the IMAP address, IMAP port and try again.
        connection_timed_out_error: Connection timed out for %{address}:%{port}
        connection_closed_error: Connection closed.
      validations:
        name: should not start or end with symbols, and it should not have < > / \ @ characters.
      channel:
        provider_connection:
          wrong_phone_number: The phone number you are trying to link is not the same as the one you have configured. Please make sure the phone number is correct before scanning the QR code.
    custom_filters:
      number_of_records: Limit reached. The maximum number of allowed custom filters for a user per account is 1000.
      invalid_attribute: Invalid attribute key - [%{key}]. The key should be one of [%{allowed_keys}] or a custom attribute defined in the account.
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
    custom_attribute_definition:
      key_conflict: The provided key is not allowed as it might conflict with default attributes.
    mfa:
      already_enabled: MFA is already enabled
      not_enabled: MFA is not enabled
      invalid_code: Invalid verification code
      invalid_backup_code: Invalid backup code
      invalid_token: Invalid or expired MFA token
      invalid_credentials: Invalid credentials or verification code
      feature_unavailable: MFA feature is not available. Please configure encryption keys.
    topup:
      credits_required: Credits amount is required
      invalid_credits: Invalid credits amount
      invalid_option: Invalid topup option
      plan_not_eligible: Top-ups are only available for paid plans. Please upgrade your plan first.
      stripe_customer_not_configured: Stripe customer not configured
      no_payment_method: No payment methods found. Please add a payment method before making a purchase.
    reports:
      date_range_too_long: Date range cannot exceed 6 months
  profile:
    mfa:
      enabled: MFA enabled successfully
      disabled: MFA disabled successfully
    account_saml_settings:
      invalid_certificate: must be a valid X.509 certificate in PEM format
  reports:
    period: Reporting period %{since} to %{until}
    utc_warning: The report generated is in UTC timezone
    agent_csv:
      agent_name: Agent name
      conversations_count: Assigned conversations
      avg_first_response_time: Avg first response time
      avg_resolution_time: Avg resolution time
      resolution_count: Resolution Count
      avg_customer_waiting_time: Avg customer waiting time
    inbox_csv:
      inbox_name: Inbox name
      inbox_type: Inbox type
      conversations_count: No. of conversations
      avg_first_response_time: Avg first response time
      avg_resolution_time: Avg resolution time
    label_csv:
      label_title: Label
      conversations_count: No. of conversations
      avg_first_response_time: Avg first response time
      avg_resolution_time: Avg resolution time
      avg_reply_time: Avg reply time
      resolution_count: Resolution Count
    team_csv:
      team_name: Team name
      conversations_count: Conversations count
      avg_first_response_time: Avg first response time
      avg_resolution_time: Avg resolution time
      resolution_count: Resolution Count
      avg_customer_waiting_time: Avg customer waiting time
    conversation_csv:
      conversations_count: Conversations
      incoming_messages_count: Messages received
      outgoing_messages_count: Messages sent
      avg_first_response_time: Avg first response time
      avg_resolution_time: Avg resolution time
      resolution_count: Resolution count
      avg_customer_waiting_time: Avg customer waiting time
    conversation_traffic_csv:
      timezone: Timezone
    sla_csv:
      conversation_id: Conversation ID
      sla_policy_breached: SLA Policy
      assignee: Assignee
      team: Team
      inbox: Inbox
      labels: Labels
      conversation_link: Link to the Conversation
      breached_events: Breached Events
    default_group_by: day
    csat:
      headers:
        contact_name: Contact Name
        contact_email_address: Contact Email Address
        contact_phone_number: Contact Phone Number
        link_to_the_conversation: Link to the conversation
        agent_name: Agent Name
        rating: Rating
        feedback: Feedback Comment
        recorded_at: Recorded date
        review_notes: Review Notes
  notifications:
    notification_title:
      conversation_creation: 'A conversation (#%{display_id}) has been created in %{inbox_name}'
      conversation_assignment: 'A conversation (#%{display_id}) has been assigned to you'
      assigned_conversation_new_message: 'A new message is created in conversation (#%{display_id})'
      conversation_mention: 'You have been mentioned in conversation (#%{display_id})'
      sla_missed_first_response: 'SLA target first response missed for conversation (#%{display_id})'
      sla_missed_next_response: 'SLA target next response missed for conversation (#%{display_id})'
      sla_missed_resolution: 'SLA target resolution missed for conversation (#%{display_id})'
    attachment: 'Attachment'
    no_content: 'No content'
  conversations:
    captain:
      handoff: 'Transferring to another agent for further assistance.'
    messages:
      instagram_story_content: '%{story_sender} mentioned you in the story: '
      instagram_deleted_story_content: This story is no longer available.
      instagram_shared_story_content: 'Shared story'
      instagram_shared_post_content: 'Shared post'
      deleted: This message was deleted
      whatsapp:
        list_button_label: 'Choose an item'
      delivery_status:
        error_code: 'Error code: %{error_code}'
    activity:
      captain:
        resolved: 'Conversation was marked resolved by %{user_name} due to inactivity'
        open: 'Conversation was marked open by %{user_name}'
      agent_bot:
        error_moved_to_open: 'Conversation was marked open by system due to an error with the agent bot.'
      status:
        resolved: 'Conversation was marked resolved by %{user_name}'
        contact_resolved: 'Conversation was resolved by %{contact_name}'
        open: 'Conversation was reopened by %{user_name}'
        pending: 'Conversation was marked as pending by %{user_name}'
        snoozed: 'Conversation was snoozed by %{user_name}'
        auto_resolved_days: 'Conversation was marked resolved by system due to %{count} days of inactivity'
        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
        system_auto_open: System reopened the conversation due to a new incoming message.
      priority:
        added: '%{user_name} set the priority to %{new_priority}'
        updated: '%{user_name} changed the priority from %{old_priority} to %{new_priority}'
        removed: '%{user_name} removed the priority'
      assignee:
        self_assigned: '%{user_name} self-assigned this conversation'
        assigned: 'Assigned to %{assignee_name} by %{user_name}'
        removed: 'Conversation unassigned by %{user_name}'
      team:
        assigned: 'Assigned to %{team_name} by %{user_name}'
        assigned_with_assignee: 'Assigned to %{assignee_name} via %{team_name} by %{user_name}'
        removed: 'Unassigned from %{team_name} by %{user_name}'
      labels:
        added: '%{user_name} added %{labels}'
        removed: '%{user_name} removed %{labels}'
      sla:
        added: '%{user_name} added SLA policy %{sla_name}'
        removed: '%{user_name} removed SLA policy %{sla_name}'
      linear:
        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
      group_participants:
        add:
          single: '%{author_name} added %{contact_name} to the group'
          multiple: '%{author_name} added %{contact_names} and %{last_contact_name} to the group'
        join: '%{contact_name} joined using the group invite link'
        leave: '%{contact_name} left the group'
        remove:
          single: '%{author_name} removed %{contact_name} from the group'
          multiple: '%{author_name} removed %{contact_names} and %{last_contact_name} from the group'
        promote:
          single: '%{author_name} promoted %{contact_name} to admin'
          multiple: '%{author_name} promoted %{contact_names} and %{last_contact_name} to admin'
        demote:
          single: '%{author_name} demoted %{contact_name} to member'
          multiple: '%{author_name} demoted %{contact_names} and %{last_contact_name} to member'
      groups_update:
        subject_changed: '%{author_name} changed the group name to "%{value}"'
        description_changed: '%{author_name} changed the group description'
        description_removed: '%{author_name} removed the group description'
        restrict_enabled: '%{author_name} changed the settings so only admins can edit the group settings'
        restrict_disabled: '%{author_name} changed the settings so all members can edit the group settings'
        announce_enabled: "%{author_name} changed this group's settings to allow only admins to send messages to this group"
        announce_disabled: "%{author_name} changed this group's settings to allow all members to send messages to this group"
        member_add_mode_enabled: "%{author_name} changed this group's setting to allow all members to add others to this group"
        member_add_mode_disabled: "%{author_name} changed this group's setting to allow only admins to add others to this group"
        join_approval_mode_enabled: '%{author_name} turned on admin approval to join this group'
        join_approval_mode_disabled: '%{author_name} turned off admin approval to join this group'
        invite_link_reset: "%{author_name} reset this group's invite link"
        membership_request_created: '%{contact_name} wants to join the group'
        membership_request_revoked: '%{contact_name} no longer wants to join the group'
        icon_changed: '%{author_name} changed the group image'
      csat:
        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
      auto_resolve:
        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
      muted: '%{user_name} has muted the conversation'
      unmuted: '%{user_name} has unmuted the conversation'
      recurring_message_failed: 'Recurring scheduled message failed to send. Next occurrence scheduled for %{next_date}.'
      recurring_message_completed: 'Recurring scheduled message series completed after %{count} occurrences.'
      recurring_message_cancelled: 'Recurring scheduled message has been stopped by %{agent}.'
      unknown_agent: 'Unknown'
      auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
    templates:
      greeting_message_body: '%{account_name} typically replies in a few hours.'
      ways_to_reach_you_message_body: 'Give the team a way to reach you.'
      email_input_box_message_body: 'Get notified by email'
      csat_input_message_body: 'Please rate the conversation'
    reply:
      email:
        header:
          notifications: 'Notifications'
          from_with_name: '%{assignee_name} from %{inbox_name} <%{from_email}>'
          reply_with_name: '%{assignee_name} from %{inbox_name} <reply+%{reply_email}>'
          friendly_name: '%{sender_name} from %{business_name} <%{from_email}>'
          professional_name: '%{business_name} <%{from_email}>'
      channel_email:
        header:
          reply_with_name: '%{assignee_name} from %{inbox_name} <%{from_email}>'
          reply_with_inbox_name: '%{inbox_name} <%{from_email}>'
      email_subject: 'New messages on this conversation'
      transcript_subject: 'Conversation Transcript'
    survey:
      response: 'Please rate this conversation, %{link}'
  contacts:
    online:
      delete: '%{contact_name} is Online, please try again later'
    sync_group:
      not_a_group: 'Contact is not a group'
      no_identifier: 'Contact does not have a group identifier'
      no_supported_inbox: 'No inbox with group sync support found for this contact'
      metadata_unavailable: 'Could not retrieve group metadata from the provider'
  integration_apps:
    # Note: webhooks and dashboard_apps don't need short_description as they use different modal components
    dashboard_apps:
      name: 'Dashboard Apps'
      description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
    dyte:
      name: 'Dyte'
      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
      description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
      meeting_name: '%{agent_name} has started a meeting'
    slack:
      name: 'Slack'
      short_description: 'Receive notifications and respond to conversations directly in Slack.'
      description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
    webhooks:
      name: 'Webhooks'
      description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
    dialogflow:
      name: 'Dialogflow'
      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
      description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
    google_translate:
      name: 'Google Translate'
      short_description: 'Automatically translate customer messages for agents.'
      description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
    openai:
      name: 'OpenAI'
      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
      description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
    linear:
      name: 'Linear'
      short_description: 'Create and link Linear issues directly from conversations.'
      description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
    notion:
      name: 'Notion'
      short_description: 'Integrate databases, documents and pages directly with Captain.'
      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
    shopify:
      name: 'Shopify'
      short_description: 'Access order details and customer data from your Shopify store.'
      description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
    leadsquared:
      name: 'LeadSquared'
      short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
      description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
  captain:
    copilot_message_required: Message is required
    copilot_error: 'Please connect an assistant to this inbox to use Copilot'
    copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
    upgrade: 'Upgrade your plan to enable Captain AI'
    disabled: 'Captain AI is disabled for this account.'
    api_key_missing: 'Captain AI API key is not configured.'
    copilot:
      using_tool: 'Using tool %{function_name}'
      completed_tool_call: 'Completed %{function_name} tool call'
      invalid_tool_call: 'Invalid tool call'
      tool_not_available: 'Tool not available'
    documents:
      limit_exceeded: 'Document limit exceeded'
      pdf_format_error: 'must be a PDF file'
      pdf_size_error: 'must be less than 10MB'
      pdf_upload_failed: 'Failed to upload PDF to OpenAI'
      pdf_upload_success: 'PDF uploaded successfully with file_id: %{file_id}'
      pdf_processing_failed: 'Failed to process PDF document %{document_id}: %{error}'
      pdf_processing_success: 'Successfully processed PDF document %{document_id}'
      faq_generation_complete: 'FAQ generation complete. Total FAQs created: %{count}'
      using_paginated_faq: 'Using paginated FAQ generation for document %{document_id}'
      using_standard_faq: 'Using standard FAQ generation for document %{document_id}'
      response_creation_error: 'Error in creating response document: %{error}'
      missing_openai_file_id: 'Document must have openai_file_id for paginated processing'
      openai_api_error: 'OpenAI API Error: %{error}'
      starting_paginated_faq: 'Starting paginated FAQ generation (%{pages_per_chunk} pages per chunk)'
      stopping_faq_generation: 'Stopping processing. Reason: %{reason}'
      paginated_faq_complete: 'Paginated generation complete. Total FAQs: %{total_faqs}, Pages processed: %{pages_processed}'
      processing_pages: 'Processing pages %{start}-%{end} (iteration %{iteration})'
      chunk_generated: 'Chunk generated %{chunk_faqs} FAQs. Total so far: %{total_faqs}'
      page_processing_error: 'Error processing pages %{start}-%{end}: %{error}'
    custom_tool:
      slug_generation_failed: 'Unable to generate unique slug after 5 attempts'
  public_portal:
    search:
      search_placeholder: Search for article by title or body...
      empty_placeholder: No results found.
      loading_placeholder: Searching...
      results_title: Search results
    toc_header: 'On this page'
    hero:
      sub_title: Search for the articles here or browse the categories below.
    common:
      home: Home
      last_updated_on: Last updated on %{last_updated_on}
      view_all_articles: View all
      article: article
      articles: articles
      author: author
      authors: authors
      other: other
      others: others
      by: By
      no_articles: There are no articles here
    footer:
      made_with: Made with
    header:
      go_to_homepage: Website
      visit_website: Visit website
      appearance:
        system: System
        light: Light
        dark: Dark
      featured_articles: Featured Articles
      uncategorized: Uncategorized
    404:
      title: Page not found
      description: We couldn't find the page you were looking for.
      back_to_home: Go to home page
  slack_unfurl:
    fields:
      name: Name
      email: Email
      phone_number: Phone
      company_name: Company
      inbox_name: Inbox
      inbox_type: Inbox Type
    button: Open conversation
  time_units:
    days:
      one: '%{count} day'
      other: '%{count} days'
    hours:
      one: '%{count} hour'
      other: '%{count} hours'
    minutes:
      one: '%{count} minute'
      other: '%{count} minutes'
    seconds:
      one: '%{count} second'
      other: '%{count} seconds'
  automation:
    system_name: 'Automation System'
  crm:
    no_message: 'No messages in conversation'
    attachment: '[Attachment: %{type}]'
    no_content: '[No content]'
    created_activity: |
      New conversation started on %{brand_name}

      Channel: %{channel_info}
      Created: %{formatted_creation_time}
      Conversation ID: %{display_id}
      View in %{brand_name}: %{url}      
    transcript_activity: |
      Conversation Transcript from %{brand_name}

      Channel: %{channel_info}
      Conversation ID: %{display_id}
      View in %{brand_name}: %{url}

      Transcript:
      %{format_messages}      
  agent_capacity_policy:
    inbox_already_assigned: 'Inbox has already been assigned to this policy'
  portals:
    send_instructions:
      email_required: 'Email is required'
      invalid_email_format: 'Invalid email format'
      custom_domain_not_configured: 'Custom domain is not configured'
      instructions_sent_successfully: 'Instructions sent successfully'
      subject: 'Finish setting up %{custom_domain}'
    ssl_status:
      custom_domain_not_configured: 'Custom domain is not configured'
  recurring_scheduled_messages:
    description:
      daily:
        one: "Every day"
        other: "Every %{count} days"
      weekly:
        one: "Every week"
        other: "Every %{count} weeks"
      weekly_on: "%{prefix} on %{days}"
      monthly:
        one: "Monthly"
        other: "Every %{count} months"
      monthly_on_weekday: "%{prefix} on the %{ordinal} %{weekday}"
      yearly:
        one: "Every year"
        other: "Every %{count} years"
      until_date: "until %{date}"
      after_count:
        one: "%{count} occurrence"
        other: "%{count} occurrences"
      ordinals:
        first: "first"
        second: "second"
        third: "third"
        fourth: "fourth"
        fifth: "fifth"
        last: "last"