Banner agressivo passa de uma notificação só ("status→open") pra
um sistema de escalada baseado em inatividade quando o cliente é
o último a falar.
Níveis:
- 5 min sem resposta → AMARELO, sem som
- 15 min sem resposta → LARANJA, beep 1x + notificação do SO
- 28 min sem resposta → VERMELHO pulsante + som em loop infinito
- status→open (reabertura) → VERMELHO imediato
Por conversa, o banner mostra um item com nome do contato, inbox
e contexto ("reabriu agora" / "15 min sem resposta"). Headline
grande e explicação clara sobre como limpa.
Comportamento do × dismiss:
- Antes: apagava o alerta de vez. Agente podia "fingir que viu".
- Agora: esconde temporariamente. Volta quando escalar (próximo
threshold) ou nova mensagem. A única forma de LIMPAR de vez é
responder o cliente (tracker detecta msg outgoing do User ou
AgentBot e chama dismissForReply).
Permissões:
- account.settings.aggressive_alert_enabled (master switch admin)
- user.ui_settings.aggressive_alert_enabled (toggle do próprio agente)
- Default true pros dois; um false em qualquer bloqueia alertas.
Settings UI:
- Conta → General: novo card "Alerta agressivo (master switch)"
- Perfil do usuário: novo card "Receber alertas agressivos"
Arquivos:
- helper/aggressiveAlert.js: multi-level state, hide vs dismiss-for-reply
- helper/inactivityAlertTracker.js: timer único, thresholds declarativos
- helper/actionCable.js: hook em onMessageCreated (feed tracker) +
isAggressiveAlertEnabled() + limpa tracker em status_changed != open
- components/app/AggressiveConversationBanner.vue: variantes de cor,
headline grande, explanation, × temp-hide
- account.rb + accounts_controller.rb: store_accessor + permitted
- settings UI components (account + profile): switches auto-persist
Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
121 lines
4.0 KiB
Ruby
121 lines
4.0 KiB
Ruby
class Api::V1::AccountsController < Api::BaseController
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include AuthHelper
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include CacheKeysHelper
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skip_before_action :authenticate_user!, :set_current_user, :handle_with_exception,
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only: [:create], raise: false
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before_action :check_signup_enabled, only: [:create]
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before_action :ensure_account_name, only: [:create]
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before_action :validate_captcha, only: [:create]
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before_action :fetch_account, except: [:create]
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before_action :check_authorization, except: [:create]
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rescue_from CustomExceptions::Account::InvalidEmail,
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CustomExceptions::Account::InvalidParams,
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CustomExceptions::Account::UserExists,
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CustomExceptions::Account::UserErrors,
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with: :render_error_response
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def show
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@latest_chatwoot_version = ::Redis::Alfred.get(::Redis::Alfred::LATEST_CHATWOOT_VERSION)
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render 'api/v1/accounts/show', format: :json
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end
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def create
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@user, @account = AccountBuilder.new(
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account_name: account_params[:account_name],
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user_full_name: account_params[:user_full_name],
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email: account_params[:email],
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user_password: account_params[:password],
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locale: account_params[:locale],
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user: current_user
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).perform
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if @user
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send_auth_headers(@user)
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render 'api/v1/accounts/create', format: :json, locals: { resource: @user }
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else
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render_error_response(CustomExceptions::Account::SignupFailed.new({}))
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end
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end
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def cache_keys
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expires_in 10.seconds, public: false, stale_while_revalidate: 5.minutes
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render json: { cache_keys: cache_keys_for_account }, status: :ok
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end
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def update
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@account.assign_attributes(account_params.slice(:name, :locale, :domain, :support_email))
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@account.custom_attributes.merge!(custom_attributes_params)
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@account.settings.merge!(settings_params)
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@account.custom_attributes['onboarding_step'] = 'invite_team' if @account.custom_attributes['onboarding_step'] == 'account_update'
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@account.save!
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end
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def update_active_at
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@current_account_user.active_at = Time.now.utc
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@current_account_user.save!
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head :ok
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end
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private
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def ensure_account_name
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# ensure that account_name and user_full_name is present
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# this is becuase the account builder and the models validations are not triggered
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# this change is to align the behaviour with the v2 accounts controller
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# since these values are not required directly there
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return if account_params[:account_name].present?
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return if account_params[:user_full_name].present?
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raise CustomExceptions::Account::InvalidParams.new({})
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end
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def cache_keys_for_account
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{
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label: fetch_value_for_key(params[:id], Label.name.underscore),
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inbox: fetch_value_for_key(params[:id], Inbox.name.underscore),
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team: fetch_value_for_key(params[:id], Team.name.underscore)
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}
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end
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def fetch_account
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@account = current_user.accounts.find(params[:id])
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@current_account_user = @account.account_users.find_by(user_id: current_user.id)
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end
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def account_params
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params.permit(:account_name, :email, :name, :password, :locale, :domain, :support_email, :user_full_name)
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end
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def custom_attributes_params
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params.permit(:industry, :company_size, :timezone)
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end
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def settings_params
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params.permit(*permitted_settings_attributes)
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end
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def permitted_settings_attributes
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[:auto_resolve_after, :auto_resolve_message, :auto_resolve_ignore_waiting, :audio_transcriptions, :auto_resolve_label,
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:aggressive_alert_enabled]
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end
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def check_signup_enabled
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raise ActionController::RoutingError, 'Not Found' if GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false') == 'false'
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end
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def validate_captcha
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raise ActionController::InvalidAuthenticityToken, 'Invalid Captcha' unless ChatwootCaptcha.new(params[:h_captcha_client_response]).valid?
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end
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def pundit_user
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{
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user: current_user,
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account: @account,
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account_user: @current_account_user
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}
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end
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end
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Api::V1::AccountsController.prepend_mod_with('Api::V1::AccountsSettings')
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