d1fa5335e1
A regra de 24h é da Meta Cloud API. Providers que conectam via WhatsApp Web (baileys, zapi — já isentos; wuzapi, evolution — agora isentos) permitem mensagem livre a qualquer momento. Antes: agente via "Você só pode responder a esta conversa usando um modelo de mensagem devido a Restrições de janela de mensagem de 24 horas" e ficava bloqueado de digitar. Agora: MessageWindowService.messaging_window retorna nil pros 4 providers Web, o que faz can_reply? retornar true incondicionalmente. Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
76 lines
2.1 KiB
Ruby
76 lines
2.1 KiB
Ruby
class Conversations::MessageWindowService
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MESSAGING_WINDOW_24_HOURS = 24.hours
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MESSAGING_WINDOW_7_DAYS = 7.days
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def initialize(conversation)
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@conversation = conversation
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end
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def can_reply?
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return true if messaging_window.blank?
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last_message_in_messaging_window?(messaging_window)
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end
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private
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def messaging_window
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case @conversation.inbox.channel_type
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when 'Channel::Api'
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api_messaging_window
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when 'Channel::FacebookPage'
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messenger_messaging_window
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when 'Channel::Instagram'
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instagram_messaging_window
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when 'Channel::Tiktok'
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tiktok_messaging_window
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when 'Channel::Whatsapp'
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# Providers via WhatsApp Web (baileys, zapi, wuzapi, evolution) não
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# estão sujeitos à janela de 24h da Meta Cloud API — Web permite
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# mensagem livre a qualquer momento.
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return if %w[baileys zapi wuzapi evolution].include?(@conversation.inbox.channel.provider)
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MESSAGING_WINDOW_24_HOURS
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when 'Channel::TwilioSms'
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twilio_messaging_window
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end
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end
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def last_message_in_messaging_window?(time)
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return false if last_incoming_message.nil?
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Time.current < last_incoming_message.created_at + time
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end
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def api_messaging_window
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return if @conversation.inbox.channel.additional_attributes['agent_reply_time_window'].blank?
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@conversation.inbox.channel.additional_attributes['agent_reply_time_window'].to_i.hours
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end
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# Check medium of the inbox to determine the messaging window
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def twilio_messaging_window
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@conversation.inbox.channel.medium == 'whatsapp' ? MESSAGING_WINDOW_24_HOURS : nil
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end
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def messenger_messaging_window
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meta_messaging_window('ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT')
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end
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def instagram_messaging_window
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meta_messaging_window('ENABLE_INSTAGRAM_CHANNEL_HUMAN_AGENT')
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end
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def tiktok_messaging_window
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48.hours
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end
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def meta_messaging_window(config_key)
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GlobalConfigService.load(config_key, nil) ? MESSAGING_WINDOW_7_DAYS : MESSAGING_WINDOW_24_HOURS
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end
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def last_incoming_message
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@last_incoming_message ||= @conversation.messages.where(account_id: @conversation.account_id).incoming&.last
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end
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end
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