Observed incident 2026-04-19 14:34: ResponseBuilderJob sat 156s
'Performing' in Sidekiq without ever emitting [Captain V2] Agent result,
while the client waited on WhatsApp. The runner.run() call never
returned — presumably an HTTP hang on the LLM side (OpenAI slow,
network flake, or retry storm inside ruby-llm).
Post-hoc protections (tool_loop_detected, max_turns) can't fire because
they only inspect result after run() returns. Adding a 45s hard timeout
on the run() block guarantees we bail out, trigger bot_handoff, and
respond to the client instead of hanging forever.
Rescue Timeout::Error separately so the log message is specific and
the user-facing message says "demorou mais do que o esperado".
Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
978ccbbdfb