iachat/app/services/whatsapp
Muhsin Keloth 457430e8d9
fix: Remove phone_number_id param from WhatsApp media retrieval for incoming messages (#13319)
Fixes https://github.com/chatwoot/chatwoot/issues/13317
Fixes an issue where WhatsApp attachment messages (images, audio, video,
documents) were failing to download. Messages were being created but
without attachments.

The `phone_number_id` parameter was being passed to the `GET
/<MEDIA_ID>` endpoint when downloading incoming media. According to
Meta's documentation:

> "Note that `phone_number_id` is optional. If included, the request
will only be processed if the business phone number ID included in the
query matches the ID of the business
  phone number **that the media was uploaded on**."

For incoming messages, media is uploaded by the customer, not by the
business phone number. Passing the business's `phone_number_id` causes
validation to fail with error: `Param phone_number_id is not a valid
whatsapp business phone number id ID`

This PR removes the `phone_number_id` parameter from the media URL
request for incoming messages.
2026-01-20 20:32:23 +04:00
..
phone_normalizers fix: Duplicate contacts creating for Argentina numbers (#11173) 2025-10-13 11:07:07 +05:30
providers fix: Remove phone_number_id param from WhatsApp media retrieval for incoming messages (#13319) 2026-01-20 20:32:23 +04:00
channel_creation_service.rb fix: Remove the same account validation for whatsapp channels (#12811) 2025-11-06 21:18:52 +05:30
csat_template_service.rb feat: Add support for sending CSAT surveys via templates (Whatsapp Twilio) (#13143) 2026-01-13 16:32:02 +04:00
embedded_signup_service.rb fix: Setup webhooks for manual WhatsApp Cloud channel creation (#13278) 2026-01-19 14:12:36 +04:00
facebook_api_client.rb feat: add support to embedded whatsapp coexistence method (#12108) 2025-08-08 18:28:50 +05:30
health_service.rb feat: Add WhatsApp health monitoring and self-service registration completion (#12556) 2025-10-02 11:25:48 +05:30
incoming_message_base_service.rb fix: Ensure message is always present in conversation_created webhook for WhatsApp attachment messages (#12507) 2025-09-25 18:19:09 +05:30
incoming_message_service_helpers.rb fix: Extend phone number normalization to Twilio WhatsApp (#12655) 2025-10-28 18:16:29 +05:30
incoming_message_service.rb feat: Support for Whatsapp Cloud API (#4938) 2022-07-06 21:45:03 +02:00
incoming_message_whatsapp_cloud_service.rb fix: Remove phone_number_id param from WhatsApp media retrieval for incoming messages (#13319) 2026-01-20 20:32:23 +04:00
oneoff_campaign_service.rb fix: Prevent WhatsApp campaign duplicate messages by updating status immediately (#12955) 2025-11-26 15:25:49 +05:30
phone_info_service.rb feat: Whatsapp embedded signup (#11612) 2025-07-14 21:37:06 -07:00
phone_number_normalization_service.rb fix: Extend phone number normalization to Twilio WhatsApp (#12655) 2025-10-28 18:16:29 +05:30
populate_template_parameters_service.rb fix: Normalize URLs with spaces in WhatsApp template parameters (#12594) 2025-10-08 15:33:06 +05:30
reauthorization_service.rb feat: add reauth flow for wa embedded signup (#11940) 2025-08-08 01:48:45 +05:30
send_on_whatsapp_service.rb fix: Improve WhatsApp template message error handling (#12168) 2025-08-12 16:31:56 +05:30
template_parameter_converter_service.rb fix: Handle nil processed_params for WhatsApp templates without params (#12177) 2025-08-12 22:56:53 +05:30
template_processor_service.rb fix: Case-insensitive language matching for WhatsApp template messages (#13269) 2026-01-14 17:33:02 +04:00
token_exchange_service.rb feat: Whatsapp embedded signup (#11612) 2025-07-14 21:37:06 -07:00
token_validation_service.rb feat: Whatsapp embedded signup (#11612) 2025-07-14 21:37:06 -07:00
webhook_setup_service.rb feat: Add WhatsApp health monitoring and self-service registration completion (#12556) 2025-10-02 11:25:48 +05:30
webhook_teardown_service.rb feat: Remove subscription on WhatsApp inbox delete (#11977) 2025-07-24 14:04:19 +04:00